HomeMy WebLinkAbout2010-07-27 Board of Selectmen Packet0F)?Q,y~ Town of Reading
16 Lowell Street
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Reading, MA 01867-2685
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FAX: (781) 942=9071
Email: townmanager@ci.reading.ma.us TOWN MANAGER
Website: www. readingma.gov (781) 942-9043
MEMORANDUM
TO: Board of Selectmen
FROM: Peter I. Hechenbleikner
DATE: July 22, 2010
RE: Agenda- July 27, 2010
The meeting will start at 6:00 p.m. in the Town Hall parking lot. We'll do a tour of sign
locations. Because we could not post specific locations, this is to be termed a site visit and
deliberations will need to be deferred until the scheduled meeting at 7:00 p.m..or later.
1 a) The Board will return to Town Hall at 7:00 p.m. and go through its usual reports and
comments.
2a) Christopher's Restaurant has just completed their 25th anniversary and the Chamber of
Commerce and Economic Development Committee have requested a certificate to be
awarded to Christopher's: Nobody from Christopher's will be present that evening, but
the award will take place probably on Friday morning at 9:00 a.m. I'm sure all members
of the Board of Selectmen who are available would be welcome for the presentation.
3b) Included in your packet is material relative to requests for parking regulations on
Hopkins Street. The Board had previously discussed this and raised the number of
questions in the email to staff dated June 23, 2010. Behind the emails are the responses
to the specific questions. Also behind the email is a memo from Chief Cormier relative
to the parking regulations that have been put in place and his recommendation as to
permanent parking regulations.
3c) The progress report on goals is enclosed in your packet. There may be some minor
updates between now and Tuesday evening.
3d) The quarterly report on Customer Service Survey results is included. It indicates
continued outstanding customer service ratings by our customers.
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JEAN DELIOS
Town of Reading Community Services Director/
Town Planner
16 Lowell Street Phone: (781) 942-6612
Reading, MA 01667-2683 Fax: (781) 942-9071
jdelios@ci.reading.ma.us
MEMORANDUM
To: Peter I. Hechenbleikner
From: Jean Delios, Community Services Director/Town Planner
Date: July 22, 2010
Re. Board of Selectmen Site Visit - Non-conforming Signs
Attached please find a series of color coded maps that illustrate the sign
violations by type that were identified in the recently completed inventory of non-
conforming signs. It should be noted that the field work related to the inventory
occurred several weeks ago and in some cases there could be changes to what
was recorded when the information was compiled. '
The Board of Selectmen Site Visit scheduled for 6:00 p.m. on Tuesday, July
27th will commence from the Town Hall Parking lot and will proceed as follows:
South Main Street (Business A Zoning District):
• Elyse (next to Sam's Bistro)
• Doyons and Gregory's
Sovereign Bank
• Fantasia Building (Domino's)
Downtown (Business B Zoning District):
• Action Glass
• Seat Cover Mart
• Reading Medical and Douglas Funeral Home
• Daily Chronicle
• Antons
To save time we may want to. limit a visit to simply driving by to observe. Please
let me know if you have any questions or would like to discuss further.
c: Sign violations maps
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®Deferred Sign Violation
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s Map by: Town of Reading
A t on McDonalds. Map date: 7/21/10
{ Glass Violations recorded April & May 2010.
v 1 v ' Not all area and height violations have
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NCR 177
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Violations recorded April & May 2010. .
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amass Insurance a . f - Deferred Sign Violation
Map by: Town of Reading
Tambone. ,-1'EANIN55'
Map date: 7121/10
Building
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Yoga Moves: ;Fantasia Building 9 Insufficient Setback
Cleaner -DDo' Height Too Tall
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19
Page 1 of 1
Hechenbleikner, Peter
From: Hechenbleikner, Peter
Sent: Wednesday, June 23, 2010 1:09 PM
To: Delios, Jean; Cormier, Jim; Schena, Paula; Zambouras, George
Subject: Hopkins Street parking; Sam's Bistro
The Board of Selectmen heard a presentation by the abutter to Sam's Bistro express concerns about parking and
the need for regulations on Hopkins Street.
Please provide for me by July 6 the following information:
® The width of Hopkins Street near Main.
♦ What the traffic/parking configuration could/would be with the street width
e The number of seats at Sam's Bistro
® The number of parking spaces provided on site at Sam's Bistro
® The status of any shared parking arrangements
♦ The hours of operation permitted by the liquor license
® A summary of accident reports at Hopkins and Main over the past year (allegedly one on May 18)
® Copy of any Police Reports that were made when the officers were called to respond to this area within the
past year - allegedly an officer told the abutter that there was a safety issue having vehicles parked on the
street.
Peter I. Hechenbleikner
Town Manager
Town of Reading
16 Lowell Street
Reading MA 01867
Please note new Town Hall Hours effective June 7, 2010:
Monday, Wednesday and Thursday: 7:30 p.m - 5:30 p.m.
Tuesday: 7:30 a.m. -7:00 p.m.
Friday: CLOSED
phone: 781-942-9043
fax 781-942-9071
web www.readingma.gov
email townmanagq @ci.reading.ma.us
Please let us know how we are doing - fill out our brief customer service survey at http:Hreadingma-
survey virtualtownhall.net/survey/sid/de8bdaa16db9e6b4/
7/22/2010 20
361
Mem.v
To. Peter 1. Hechenbleikner, Town Manager
From: George J. Zambouras, Town Engineer
Date: July 22, 2010
Re: Hopkins Street - Pavement Widths
The existing pavement width of Hopkins Street from Main Street to Fairmount Road is 29 feet. Allowing
for an 8 foot parking lane on one side will reduce the travel width to 21 feet or two 10.5 travel lanes.
Given the limited volume of traffic, reduced speeds and proximity to the intersection, 10.5 lanes are of
sufficient width to safely allow the passage of vehicles.
® Page 1
3b Z
21
From: Delios, Jean
Sent: Thursday, June 24, 2010 8:29 AM
To: Hechenbleikner, Peter; Cormier, Jim; Schena, Paula; Zambouras, George
Cc: McCabe, Abigail
Subject: RE: Hopkins Street parking; Sam's Bistro
From Planning I offer the following:
® Approved Parking Plan -.48 parking spaces (exactly what is required
under zoning, no extras). We are waiting on the As-Built plan to verify
-number, location, size, and other plan requirements. The 48 parking
spaces is based on 152 seats (1 space for every 4 seats= 38 parking
spaces) 10 employees (1 per = 10 parking spaces)
Shared Parking Agreements - Have not been provided any
documentation, although have been told verbally that there is an informal
arrangement with Meineke
Best,
Jean
3b3
22
THE LICENSING BOARD OF THE TOWN OF READING
HEREBY GRANTS A RESTAURANT LICENSE
to Expose, Keep for Sale, and to Sell
All Kinds of Alcoholic Beverages
To be Drunk on the Premises .
License No. 101600033
TO: BISTRO CONCEPTS, INC. D/B/A SAM'S BISTRO, 107 MAIN STREET,
READING, MASS.
on the following described premises: Two story building with public seating on the
first floor only; storage on second floor.
This license is granted and accepted upon the express condition that the
licensee shall, in all respects, conform to all the provisions of the Liquor Control Act,
Chapter 138 of the General Laws, as' amended, and any rules or regulations made
thereunder by the licensing authorities. This license expires December 31, 2010, unless
earlier suspended, cancelled or revoked and is subject to the following conditions:
All Bylaws, Rules and Regulations of the Town of Reading and of the
Commonwealth of Massachusetts shall be followed, and also subject to a
satisfactory inspection of the establishment by the Town Manager.
In Testimony Whereof, the undersigned have hereunto a.- - ` their official signatures
this 2nd day of June, 2010.
The hours during which
Alcoholic Beverages may be
sold are:
From 11:00 a.m. to 12:00 .-x
midnight on Monday through
Saturday, and 12'noon to 12:00
midnight on Sundays. 4
LICENSING
THIS LICENSE SHALL BE DISPLAYED ON THE PREMISES IN A
CONSPICUOUS POSITION WHERE IT CAN EASILY BE READ.
ACCIDENT DATA
HOPKINS & MAIM AREA BY SAM'S BISTRO
JUNE 309 2009 TO JUNE 22, 2010
Individual reports attached in final tab of notebook.
Total Accidents:3
Dates and Causes
® 29 Spet: 2009-Rear-end on Main Street with. Revoked Opeator
® 06 Dec. 2009-Icy road conditions, MVOP into tree, Calareso's
side of Hopkins
® 18 May 2010-Driver on Hopkins edged out into traffic
improperly, Main St Wunable to stop because of wet road
conditions
24 a
Photos Taken by SO Martel on 23 June 2010 circa 4:45 PM
25
3~~
SCENT CONTACTS WITH POLICE
Safety Officer, Handwritten Call Log, 5/4/2010
Safety Officer Martel's Call log indicates Ms. Dababneh left a
voicemail for him to express concerns regarding "parking on
Hopkins Street." Officer Martel recalls speaking with her briefly,
noting that she claimed an accident would be likely if cars are
continued to be allowed to park on Hopkins Street from Main up to
the bend in the road near her residence at 113 Hopkins Street. Ms.
Dababneh claimed that visibility would be decreased to the extent
that vehicle turning tip Hopkins from Main,would be unable to see
car coming towards them and that a collision was inevitable.
Officer Mantel told her he understood her concerns, but' would
have to conduct. several drive bys to evaluate the matter fully.
Officer Martel has done several drive bys and has not observed any
parking problems at this time. This may or may not be the
contact lls. Dabaneh referred 'to in which an Officer agreed
with her concerns; if it is, her concerns were not agreed to.
Officer'Voegelin, Dispatched to Parking Complaint, 6/4/2010
Ms. Dababneh called the station to report a safety concern
regarding construction vehicles parked along Hopkins Street near
her residence at number 113. Officer Voegelin responded and
found a "couple work trucks parked in the area not causing an
issue. All MV's [were] legally parked. Officer Voegelin contacted
Patricia Daba[b]neh and left message." Again, this may or may
not be the contact Ma. Dabaneh referred to in which an Officer
agreed with her concerns.
26
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15 Union Street. Reading, lassachusetts 01.867
Jainsv IV Cormier
:mere rl;:ti: C)n)y X111 All Oilier tAdis: 781.914.1 212 Fax: 781-9449,893
(,/ltt'11 t~l~ l~il~dil'
1'r't'tdil: ~~:1.7ritllc'rta'C7.i'(0C1i1T~-!1'iti.Us
July 14, 2010
Robert LeLacheur, Assis
tant Town Manger
Town of Reading
16 Lowell St.
Reading, MA 0.1867
Bob,
After careful consideration, observations. from Police Department staff, consultation with
the Fire Chief and personal observation, I have enacted temporary parking restrictions on
the North side of Hopkins St. from Main St. to the entrance of Gazebo Circle. We have
notified the owner of the restaurant, Sams Bistro, and Mrs. Dababneh of the restrictions.
These temporary restrictions are put into place by me in accordance with the Town of
Reading Traffic Rules and Regulations Section 2.6. I am authorizing the temporary
restriction due to the increased parking on both sides of the roadway thus creating a
potential emergency situation where emergency vehicles may not be able to access the
roadway as needed.
The reason that I chose to restrict the North side of the roadway are three fold:
1. Public Safety: the majority of the parkers are accessing the new restaurant, Sam's
Bistro, either as patrons or employees. It makes sense to have them park on the
same side of the street as where their intended destination is and not have them
crossing the street especially at night when the roadway is dark.
2. Available Parking: the south side of the street offers more parking opportunities.
If there is a need for the parking, we should make the effort to make the most
possible available.
3. Exiting the restaurant: on Hopkins St. there is an exit from the restaurant parking
lot. By restricting parking across the street from the exit, it affords vehicles easier
access to Hopkins St.. I am especially. thinking 'about Fire apparatus here, in
speaking with Chief Burns the Fire Department would most probably enter the
27 360
restaurant lot and exit this way. If there are vehicles across the street they would
have, difficulty exiting.
In summary, these restrictions are temporary and we will continue to monitor the
situation and be prepared to make any recommendations to the Board of Selectmen on
July 27th. If you or the Board has any questions or comments feel free to contact me.
Sincerely,
Chief James W. Cormier
Chief of Police
Town of Reading, MA
28
3 bq
Page 1 of 1
Hechenbleikner, Peter
From: Burns, Greg
Sent: Tuesday, July 13, 2010 6:06 PM
To: Hechenbleikner, Peter; LeLacheur, Bob; Cormier, Jim
Subject: Hopkins Street
Peter, Bob and Jim,
I spoke to the Fire Officer who responded to Sam's Bistro last.week. We had a full response due to an
alarm activation caused by a duct detector. When we arrived on scene there were only a few cars in the
parking lot and all fire apparatus did park in the parking lot.,, While they were investigating the cause of
the alarm we received a medical aid call and our ambulance and engine responded from the scene. The
Fire Officer reported there were no cars parked on Hopkins Street when they left the parking lot.
I have seen the parking on both sides of Hopkins Street and believe had there been parking on both sides
of Hopkins Street when the Firefighters left it would have hindered their ability to leave the parking lot.
I recommend parking be restricted to one side of the street.
Greg
Chief Gregory j. Burns
Reading Fire Department
757 Main Street
Reading, MA 01867
(P) 781:9443132
(f) 781.942.9114
rz~ir~t~~rizzgxnr
Please let us know how we are doing -,fill out our brief customer service sun)ey at bffP://readinMq=
survey virfualtownhall..net/sclrvcy/sidl 14564a9?7IM12c7/
7/22/2010 29
3~Ip
CPDC response...
From: Weston, John [mailtoJohn.Weston@jacobs.com]
Sent: Thursday, July 15, 2010 9:24 AM
To: Zambouras, George; Delios, Jean; McCabe, Abigail; Schloth, Mike
Subject: RE: FW: Parking restrictions on Hopkins St.
As I remember it; the curb cut on Hopkins was required in the first place for emergency access
and their plan was to gate it off, we concluded at the site plan review meeting that it should be
kept open as a one way out., I think we did discuss it being two way but the concern was if it was
both entrance and exit the curb cut would need to be bigger and they would lose more parking
spaces.
From: Zambouras, George [mailto:gzambou.ras@ci.reading. ma.us]
Sent: Wednesday, July 14; 2010 5:04 PM
To: Delios, Jean; McCabe, Abigail; David B. Tuttle; Weston, John; Joseph Patterson; Nick Safina;
Schloth, Mike
Subject: RE: FW: Parking restrictions on Hopkins St.
Residential concerns.
The developer believed that it would have been the desires of the neighbors and submitted the
original site plan that way.
It was brought up at one of the meetings, I don't recall the particulars of the discussion but it was
left as one way - out
George J. Zambouras, P.E.
Town Engineer
From: Delios, Jean
Sent: Wednesday, July 14, 2010 446 PM
To: Zambouras, George; Abby McCabe; David Tuttle; John Weston ; Joseph Patterson; Nick
Safina, Schloth, Mike
Subject: FW: FW: Parking restrictions on Hopkins St.
Since this was before my time, can you provide the rationale as to why the
Hopkins Street curb cut for Sam's Bistro was determined to be exit only.
Jean J. Delios
From: James Bonazoli [mailto:jamesbon@us.ibm.com]
Sent: Wednesday, July 14, 2010 4:15 PM
To: LeLacheur, Bob; Cormier, Jim
Cc: Delios, Jean
Subject: Re: FW: Parking restrictions on Hopkins St.
Chief
Thank you for your note and actions taken. Last night after our board meeting I drove up there at
t
30
roughly 9 pm and was at first surprised to see how many cars were parked on Hopkins. Based
on that your actions are sound and valid.
I say "surprised at first" because I turned down Hopkins not realizing or forgetting from our
meetings that 1 couldn't turn into the bistro's parking lot from there. I'm sure most (especially
Reading residents) did the same and felt it was easier to park than to do what I did of driving all
the way around to Summer. I'm sure the officer parked across the street was entertained by my
confusion as I pulled into the jewelers parking lot instead of the Bistro's very small driveway
opening. The parking lot had very few cars in it and it seemed at that time of night the patrons
were in the bar area which would be expected on a Tuesday night at 9 pm.
I spoke with one of the workers about my confusion on parking and she said yeh we get that a lot
and I asked her where the employees park she said Meinike shop.
So, Jean as well as parking regulations I think we need to talk about ways to improve the parking
lot entrance.
Thanks
James Bonazoli
31
361z
r~Ft i READING POLICE DEPARTmENT.
OFFICE OF TBE C: F
.~w;,MNCQyR„~
16 Union Street, Reading, Massachusetts 01867
JaMee W. Cormier Emergency Only: 911 All Other Calls: 781-944-121.2 Fax: 781-944-2893
Chief of Pa/u:e E-Mail: Xormier&i.reading.ma.us
July 22, 2010
Town Manger Peter Hechenbleikner
Town of Reading
16 Lowell St.
Reading, MA 01867
Peter,
I understand the Board of Selectmen will be discussing the parking situation on Hopkins
St. at their July 27, 2010 meeting. I would like to submit the following recommendations
for their consideration.
As you are aware temporary parking restrictions were put into place by me on July 14,
20'10 in accordance with the Town of Reading Traffic Rules and Regulations Section 2.6.
I authorized the temporary restriction. due to the increased parking on both sides of the
roadway thus creating a potential emergency situation where emergency vehicles may not
be able to access the roadway as needed.
The restrictions put into place were No Parking on the North side of the Hopkins St. from
Main St. to Gazebo Circle. On July 22, 2010 I amended the temporary regulation so that
the No Parking would be in effect on the North Side of Hopkins St. from Main St.. to
Cedar St.. This change was done in response to ongoing monitoring of the area that
showed the on street parking on the South side was not extending past the curve in the
roadway on Hopkins St. near Cedar, therefore the regulation was not needed further up
the roadway.
The reasons that I chose to restrict the North side of the roadway are three fold:
1. Public Safety: the majority of the parkemare accessing the new restaurant, Sam's
Bistro, either as patrons or employees. It makes sense to have them park on the
same side of the street as where their intended destination is and not have them
crossing the street especially at night when the roadway is dark.
32 30
2. Available Parking: the south side of the street offers more parking opportunities.
If there is a need for the parking, we should choose the side that makes the most
parking spots possible available.
3. Exiting the restaurant: on Hopkins St. there is an exit from the restaurant parking
lot. By restricting parking across the street from the exit, it affords vehicles easier
access to Hopkins St.. I am especially thinking about Fire apparatus here, in
speaking with Chief Burns the Fire Department would most probably enter the
restaurant lot and exit this way. If there are vehicles across the street they would
have difficulty exiting.
I would recommend to the Board that they consider making the temporary restrictions I
put in place on July 22, 2010 permanent. That would be No Parking on Hopkins St. on
the North side of the roadway from Main St. to Cedar St..
If you or the Board have any further questions or comments feel free to contact me.
Sincerely,
aW,5?. R/ 6
Chief James W. Cormier
Chief of Police
Town of Reading, MA
33
3b) q
2010 'T'own Manager's Goals and Action Plan
Town of Reading MA
Status Report 7/27/10
Shaded blocks represent action items that are completed.
~A
WVA
C
Fin
ance
1
Complete labor,negohat~ons for 2011;
. 1 h1,
6 30 1~
IQ,O" %
2
Limitrehance on noxl.recurringreyeiiue mcluduig,r~scrves
RLe;
4 26 :1 :0 t'
1QO%
3
Apply for stimulus funds and other outside resources.
ALLI,,
ongoing
Services
4
, hql
Customer Serylce ohcy, and action
I HALL
1 S-1'0
75%
5
_
.
s;,
Community Services tracking software 11'
";JD/RLe
9-1-10
50%
6
Customer Service request module on web site "MI w
, RLe
9-1-10
25%
7
Electronic interaction via web site ;#r
RLe
12-31-10
0%
~F
O erations=!lx
S
q Church Parkin tot "Iovvu1
Ehrri na
z
7
-1-i~o
?s°0
9
-
][teylew Sidgwi show plowing
JZ,.:
6-1-10
100`1}
10
Priority DPW Management Study items
JZ
12-31-10
10%
11
Add additional MUNIs modules
GLa
12-31-10
30%
12
Expand records management, with public acfceps as appropriate
RLe
12-31-10
40%
13
Rubbish collection and disposal and r' Yc ng'bidding
JZ
9-1-10
50%
Health and Safety .
14
Complete continuity of nperatgns(C'OOP's) planning
GB
4-1-10
60%
15
Complete evaluation of region] public safety dispatch
GB/JC
12-31-10
75%
16
Continue work with School D;eparfinent on health/safety issues
GB/JC/J
D/JDo
12-31-10
ongoing
17
Healthy Comm`u'nities/Obesity prevention'
JD
12-31-10
25%
Co
mmun ; D`e'vef ment / Sustainabili
18
Affordable. Housing
JD
Ongoing
25%
19
Constructi'o'n of major downtown private developments
JD
Ongoing
50%
20
South Main Street design guidelines
JD
9-30-10
50%
2
1
st_emz3
W.- =finndzn s
W
.
'6 30 10
,
22
.
.
Implement priority downtown parking action items
PH/JD/JZ
Ongoing
20%
23
Evaluate acceptance of Green Communities program
PHNC
6-30-10
25%
24
Continue to meet sustainability goals
PH
12-31-10
10%
7/22/2010 '301
34
2010 Town Manager's Goals and Action Plan
Town of Reading MA
Status Report 7/27/10
Shaded blocks represent action items that are completed.
a x
o
~ A
o
a
W V A
o
0
Asset Management
25
Complete/expand performance contracting
PH/JDo
12-31-10
75%
26
Implement ad hoc Municipal Building Committee
PH;`
1-31-10
75%
27
Complete Mattera Cabin
JD '111;_
9-1-10
50%
28
Begin Memorial Park construction E
1JZ ail+~;>>
' 5-1-10
50%
29
Complete Washington Park and Killam playgrounds
J2, 1r
10-1-10
50%
Com fete Joslxua Eaten lY~aster,Plain~
_
3Z
6 ? 1(1
100 /o
31
- -
Landscape Architect for Birch Meadow
(JD/RLe
6-30-10
0%.
32
Add to Town's trail system, including Ipswich River GreenvYay`111!- `Hiii:.
`JZ
Ongoing
10%
33
Funding - West Street project
PH
12-31-10
0%
Governance, Regulation, and Policy Developmenf
34
Scope for Zoning Bylaw revision
JD
7-1-10
100%
35
-
s Sign Bylawievision
5=1-10
1'00
36,
;Revision to 6.3.of'ZoniiigBylaw `Noncoufonning situations
JD
5=1-LO
100%',
31
Junk regulations
-PH
. 4l-10
1;00%_
3 8
:Faith. ;Removal regulations
JD
571=10
.39
Facility and site naming policy
PH
4-1-10
10%
40
Communications policy Ah
PH
6-30-10
0%
41
Review/Revise Traffic Rules and Regulations
PH/JC
9-1-10
25%
.42
Complete General Byla,`e~ew"lilsi _
PH
12-31-10
10%
43' `
, LIP a atiou~ - - - -
YD
9 1 t
1
Human Resources/Perso°W61
4
_
:Labor contracts
PAY :
6 30-1`0
100%
45
hvaluate Health lnawance
RLc
6 30,10
0%
10
46
Consider Di'salllity Insurance
RLe
12-31-10
10%
47
Contin{ie,B/C/C'Chair and Vice Chair training
PH
9-30-10
0%
48
Im lemeAt'Ethics/Open Meeting Law training and record keeping
RLe
6-30-10
75%
Key of Department Heads:
PH - Hechenbleikner .
RLe - LeLacheur
GLa - LaPointe
JD - Delios
GB - Burns
JC - Cormier
JZ - Zager
RU - Urell
VC - Cameron
JDo - Doherty
ALL - all Department
Heads
7/22/2010
35
3 Gz
2010 Town Manager's Goals and Action Plan
Town of Reading MA
Status Report 7/27/10
1 Complete labor negotiations for FY 2011
® Negotiate 1 year contracts with each of 6 unions by June 30, 2010
Dispatch
Patrol Officers
Police Superior Officers
❑ Firefighters (tentative agreement)
~J DPW
Engineers ~r .
2 Limit reliance on non-recurring revenue including reserves
~l Constrain the need for Free cash to balance FY 2010 budget
Limit the recommended use of cash reserves to balance the,2011.1 budget - attempt to
use less than the $1 million authorized by FINCOM
i! }tit li
?,i
3 Apply for stimulus funds and other outside resources.
® Community Services Scan all available information for opporlIties to secure outside funding
including public grants and private partnerships like 3workingith area banks to assist with
storefront improvement program financing. III,
® Police Department Aggressively search for kgrlantsl,gnd make application where grant
requirements can be met and accomplished..;(
Fire Department -received Assistance to iFirefigh`ters Grant for $67,000 to purchase two
12 lead defibrillator monitors and seve~ir sd" .0 jautomatic defibrillators. This will allow us
to equip Ladder 1 or Engine 1 with AL , ~Iequipment and expand our ALS program.
Secured grant for Town Forest evaluation'' $4,500
Through school/facilities departlmen,t secured $150,000 stimulus grant for energy
conservation
Secured NERAC EgCp 11 t I flkn in the amount of $17,490.69.
Secured $583,000 donation ,jfor Memorial Park improvements
Secured a grant forr11an additional 17.bike racks - $8,500
01 iW111
Received notificationi~frotn the New England Grassroots Environmental Fund that
ACCCP grant('application for additional home weatherizing projects has been
approved !or $1x,;500.
Secured a E $,5;000 grant for the Police Department to continue our Alcohol Compliance
checksr i.<<
4 RCASAIrYouth Crew has received a mini-grant ($4,000) for policy work on tobacco
q The gram application to the Harpley Foundation for $8,500 for the Mattera cabin
renovations was successful.
Secured reimbursement from FEMA in the amount of $56,555.34 for the March rain
storm
RPD got $1000 from H.S. PTO and $500 from young women's league in donations
for RAD program
Total for 2010 to date: $907,545
7/22/2010 c3
36
2010 Town Manager's Goals and Action Plan
Town of Leading MA
Status Report 7/27/10
4 Customer service policy and action plan.
Review policy and plan drafts and make constructive recommendations that would
enhance the implementation of and effective Customer Service policy.
~l After Policy is adopted, educate employees and implement policy.
® identify areas that need to be targeted for future training.
Schedule an in house training in the Community Services Department to improve use of
electronic (Outlook) calendar updates as well as voicemail.
Identify rules, regulations, by-laws, procedures needed to be updated,, revised, and
streamlined within Community Services divisions and across the departmdot as well as
the Town. DPW has identified several potential changes.. As part of permitting
software a comprehensive listing of Town permits has been created;''analyzed, and
will be included in needs assessment report.. Additional updates are under
consideration by CPDC regarding the sign by-law. i
Draft FAQ for ConsCom. Created FAQ for ConsCom;,(posted on website
tll,S':t 1'ii7.. 7
Community Services Staff attended training on dealing with challenging people:
enhancing your interpersonal skills
5 Streamlined Permitting Software f 4P
® Final review of FB Gov and ViewPermit softvva`r"a with final recommendation to follow.
Stepped back to do further review of procedures: Expect completion of review by
end of July llf 111i ` i
® Conduct last phase of due diligence li' f
6 Customer Service Request module on°ke,b site
® This topic has been includekd"'a 'f hart of the Permits, Licenses and Forms formal
Needs Assessment currently ~gnderway by a consultant.
"att[~il
7 Electronic interactions Via we site
8 Eliminate church parkin I llot Wing
® follow up lettdripent to all churches reminding them of elimination of town plowing services for
201.0/ 2011 wiriier season. Final action/ vote at April Town Meeting confirmed that we
should cease; plowing. Instructional Motion re meeting with Churches. Met with
reprope ntative of Clergy Association to discuss direction going forward - staff work
being completed
9 Review sidewalk snow plowing/ removal policy
meeting with all appropriate parties to review current sidewalk plowing locations.
complete draft of any proposed program changes for review by Town Manager and
Selectmen 7/31 /10
o completion of 2010/2011 sidewalk snow plowing/ removal program review 7/31/10-
7/22/2010
37
2010 'T'own Manager's Goals and Action Plan
Town of Reading, MA.
Status Report 7/27/10
10 Priority DPW Management Study items Have attended seminars on regionalization and
succession planning with performance management upcoming. Will continue with aggressive
employee training programs, working with HR on employee development plans, Analyzing/making
improvements to facilities/ grounds. Meeting scheduled with Town Building committee. Engineering
staffing being analyzed. Daily Vehicle/equipment repair operational improvements and efficiencies
being made.
o Continue research / analysis of potential alternative options for future DPW maintenance
functions, facilities and operation reviewed DPW Garage and Cemetery Garage with ad hoc
Municipal Building Committee. Attend conferences/seminars on regionalization alternatives
.to public works services/ programs. iliii
® Review/evaluate current engineering division staffing levels related~~to current workload, as
compared to private consulting services options. ``I,i
® Continue to provide/promote specific training programs for all,#emloyees4to increase efficiency,
upgrade licenses, provide on the job training, and prepare for future succession planning. Work
with Human Resources to develop Individual Develop `ment•``Planls (IDP) and updated job
descriptions for employees. MUNIs software provides tracking c8ipability for current training and
licenses held for every employee.
® Analyze current maintenance/mechanic staffing con~Figuration, skill level via formal evaluation
.program. Investigate new structure potential for,,'e~juUipment maintenance/highway division to
maximize efficiencies and minimize downtime,` plusi` review current operation for improved
l,
efficiencies. . ' ili`, .
hi€ iiiiil
® Prepare DPW site plan looking towards iigepased efficiency, aesthetic improvements, and
security enhancements. JIL
® Attend Performance Management, oburseIto help define. strategies for effectively measuring
and selecting practical performanc'e' ` 6asures, and analyzing and using data to improve
performance.
,.sll, ' ,l}
~t4Ii
9s
iles,
11 Add additional MUNIs moduE
Implement version 71,4 - Completed on March 5 and 7th.
Implement ambulan`ddIbilling"L All ambulance runs starting April 1 will be billed through MUNIs
billing module i100% complete.
a Implement caAreg~isters -working with MUNIs support to connect the hardware and set up'the
0
proper permissions. 10/o
® ImplementiHi.umlan Resources - Conducted Status meeting to outline the agenda for the training
days. ~stablAed paper trail for workflow. Set up 2 training classes in April for Personnel Action
WorkflokPosition control and Training Tracker. 5% complete.
® Crystal reports Training 0%
® Employee Self Service review and possible implementation. 0%
12 Expand records management with public access as appropriate Excellent progress in Town
Manager's office. Additional work ongoing in Town Clerk. Other Departments are anxious to
get started.
7/22/2010
38
36S
2010 Town Manager's Goals and Action Plan
Town of Reading MA
Status Report 7/27/10
® Town Manager and Town Clerk have been implemented. The School Department has
expressed new interest in this project, and we have discussed a plan to phase them
in starting late this summer. Fire, Police and the Library are being implemented this
summer, 'and significant progress should be reported by late next fall. DPW,
Community Services and Finance have no immediate broad plans, although the HR
division is preparing to begin some work this fall. The Permits project significantly
impacts the scope of document storage needed in several divisions this situation
should be clarified by the Needs Assessment due by the end of the,summer.
13 Solid Waste collection, recycling contract On track for fall 2010 "RFP`,for Solid
Waste/Recycling/Disposal. In contract negotiations with current :vend6rs"!J6r potential
long term extensions and added contract features. ;
set up kick off meeting to initiate/ prioritize scope of services add' expectations - Mid-Feb
~l research various municipal programs and service options -i 4/1'%1011!!
e draft formal RFP procurement document - 7/1/10 0
® Evaluate proposal from current vendor to extend the coritractyw th concessions and
enhancements
® RFP for solid waste collection and recycling out to bid'- 12/1/10
13 Disposal contract i
Renegotiate current contract with Covabta, extending contract for additional 41/2 years
14 Complete Continuity of Operations (COOP) Planning:
® The goal of the project is to ide tifyi~;a ~'uccession plan for each Department, identify
secondary location to operate Eanld l r, fide for storage and retrieval of key records. A
succession plan and essential"functions have been identified and prioritized for all
departments and division "!ll1l
i
Complete evaluation Hof regional public safety dispatch.
Reading is part of a1iCn;ulti'c'o`mmunity effort that is currently exploring the feasibility of
providing a regional 9-1-1 dispatch center. We are currently in the. second phase of the
project and the "objective of this phase is to develop a detailed feasibility and information
plan for esta"b"lish'i'ng a Regional Emergency Communications Center to serve the city of
Melrose anO°'th"d towns of Reading, Stoneham and Wakefield as well as the Middlesex
Sheriff' 'S" ffice (MSO). If feasibility is established, the plan will serve to form the basis of
an implementation plan that can be reviewed. by each community. A final report on the
feasibility of combining dispatch services has been completed.
® Analyze Phase 2 results and make recommendations on potential impacts to community
regarding possible implementation of study. Final report is out.and being evaluated.
16 Continue to work with School Department on health/safety issues.
® Dedicate the Police School Resource. Officer to this with a high priority rating. This is a
continual process that does not have an end point.
7/22/2010 39 % 3C6
2010 Town Manager's Goals and Action Plan
Town of Reading MA .
Status Report 7/27/10
17 Healthy Communities - obesity prevention
o Meet with schools to work on health and safety issues.
® Advance "Healthy Reading" programming including obesity prevention. Through a social
marketing campaign promote increased the levels of physical activity, healthy food choices,
and lifestyles throughout the community. This will lead to a reduction in the symptoms of
chronic disease especially diabetes and cardiovascular illness which are among the most
prevalent diseases in the community
is
18 Affordable Housing
® Develop strategies for expanding supply of affordable housing.
® Monitor SHI and develop ways to preserve existing affordable housing, `,Ill`
o Work with regional housing groups to advance housing goals
® Have been working with potential buyers of the Pierce€IOrgan Pipe Building to encourage
affordable housing as part of a re-use plan. Workin, vnkh Peter Sanborn Place regarding
their plan to expand approximately' 50 units. Participating in, review and comment on 885
Main street proposed LIP or 40b.
® On-going outreach to property owners/developer's in thle 40R Downtown Smart. Growth
District and in the 40R Gateway Smart Growth District. Oaktree Development has filed for Site
Plan Review and is currently before the 1fGPD8111v The proposal is for a mixed use
redevelopment of the former Atlantic Supermarket) site. The first floor will be approximately
20,000 square feet of retail space. Upperillevelslwill house 56 residential units including 11
affordable housing units.
® Peter Sanborn Place expansion, r {equesti, or, financing has been received for Town review
49 ,~jle~F2 `i'
o Major Developments - Work with d'evie~opers of 3 key parcels downtown: ongoing contact made
with each of the majoErfdeuelopelrs at least once every other week.
o Atlantic; Application Ito CPDC for site plan approval - ongoing
o MF Charles; no activity
o 18-20 Woburri4St. rridiViih property owner and potential restaurant - property owner
needs additional tenants before the project is viable for financing
20 South Main Street design -guidelines
® finalize draft!4hd!
adoRll if
a Include potential modifications to sign bylaw related to the new design guidelines
21 Wayfinding system
4 Final report received and posted on the EDC webpage
22 Implement priority downtown parking action items
Ongoing sign maintenance/installation as required for new parking requirements as developed
by selectmen; PTl'F, etc.
7/22/2010 3 C1
40
2010 Town Manager's Goals and Action Plan
Town of Reading MA
Status Report 7/27/10
Finalize. list of new bike rack locations and apply for same (DPW to install in various downtown
and town-wide locations) list finalized and reviewed with Board of Selectmen; application
for 17 locations made.
® Encouraged Venetian Moon to develop valet parking
23 Evaluate acceptance of Green Communities program Major issue is whether the RMLD
would have to adopt the Renewal Energy Trust surcharge in order for Reading to be eligible for
acceptance into the green Communities program.
24 Continue to meet Sustainability goals l l~
® Downtown Parking Recommendations Implementation lilt 'i E~";+
'F'y91; X11='
25 Complete/expand Performance Contracting ~!{k
Apply to the State for available stimulus funding to expand theiPerformance Contracting
il
program to apply to windows at Library, Town Hall, BirchiMeadovi'School, and Killam School
Got a $150,000 grant which will allow us to do.all of the windows;at Town Hall
® Complete existing Performance Contracting project on or aboEwt£12-31-10 excellent progress
26 Implement ad hoc Municipal Building Committee q
Establish Committee 4
,i,} iiit~e►i '
Appoint members
Focus early attention on Cemetery Garage and~library - the Committee has met 8 times, has
toured all town buildings and 3 schd6is and will visit the Oakland Road property in
August. The DPW has developed'`an analysis of the Cemetery garage. The Library has
hired a library operations consuftanilis has an RFQ out for a Project manager, being on
target to submit an applicationiforl1s6te funding in January 2011.
11, iM
27 Complete the Mattera Cabin ~!Illi
4 Complete the designiof the project done
4 Develop a schedule iWi~th.Wti rd Tech Vocational School done
4 Fundraise for the, cost of materials for the project - 80% raised; Conservation Commission
Chair is doingifund raising
® Assist Metro'Teckvith al aspects of the project Conservation Administrator is lead person on
the project i.J0 0''1
e Ren`ovations150% complete- est. final completion target date 1/1/11.
o Working,gtrioup to develop program of year round use fo the property; including rental for income
to support"the operations of the cabin
28 Memorial Park construction
4 bids for construction awarded
4 construction started - 4-12-10. Ground breaking was 4-22
4 DPW employees to provide work on roadway, drainage,, pathways, and site demolition
® Project 65% complete
® Final roadway paving/curbing (Harrison Street) with FY11 road money -11/1/10
7/22/2010 41 3 c;?'
2010 Town Manager's Goals and Action Plan
Town of Reading MA
Status Report 7/27/10
29 Complete Washington Park playground . Washington Park playground on schedule for
June installation. Contract has been awarded, portion of. basketball court has been
removed. Sidewalk and curb work to commence this spring.
Ongoing fundraising activities- . Feb/March/April
Completion of formal RFP process & out to bid. - Feb 15
Contract awarded; Site prep work completed June
,l DPW workforce cut basketball court, removed fencing and old playground equipment.
~l Installation process = July ii;,
® Installation of curb and sidewalk - July/August
Release of abutters use of a portion of the site, and restoration of thosb, portions of the site
30 Complete Joshua Eaton Master plan All documents and plan revisions have been
completed. ` t'
!ilia. It,,,...,n
J Review/ develop/ finalize plans with master plan committee and tow staff - Feb
q Public hearing on draft plan with Recreation Committee .4/15*!' Review with Board of Selectmen
5-11-10
Master plan approved by selectmen - June Ali,
31 Landscape architect for Birch Meadow ili` iilbltt}~.
fil. liil3lo!
32 Add to town's trail system- including Ip 'li wich River. Greenway Will continue to work with
s
Trails Committee, Conservation, etc. tb `60hah'ce town wide system- ongoing.
® Spring 2010 - contact Trails Committee;"t`o initiate discussion on potential plan to promote/
identify town-wide trail system li
Ongoing trail enhance rrient;roritjzed work throughout 2010 as permitted-
1j, 4 Town Forest master plan~g'rant received for forest stewardship - completed. by 6-30-10
Installation of boardwalk with.grant from State - Bare Meadow - Haverhill Street end
® Installation of remaining !portions of Maplewood section of boardwalk
33 Funding for WesPStr.`eet project Next possible revision to TIP would be late summer/
early fall 2010. I,f,,pi'oject does not get funded then, then next possible revision option
would be .inkithe spring of 2011.
34 Scope for Zoning Bylaw revision
® Develop scope of work to update the portions of the bylaw; not including those portions
enumerated in 35 and 35; and consider doing the work piece-meal
35 Sign Bylaw revision -.Done
Proposed changes to Section 6.2 of the Zoning Bylaw (Sign By-Law) drafted by the EDC;
public forum on 1/13/09;
subsequent review by CPDQ
7/22/2010
42
3Cq
2010 Town Manager's Goals and Action Plan
Town of Reading MA
Status Report 7/27/10
BOS review;
schedule public hearing; CPDC, approved on 3/1/.10' after public hearing;
On the warrant for Spring Town Meeting
Zonina Bvlaw -
- Done
Proposed changes to Section 6.3 of the Zoning Bylaw (Non-Conforming)
for review by CPDC at 1/11/10 meeting;
BOS review;
schedule public hearing; CPDC approved on 3/1/10 after public hearing,
submitted article to Spring Town Meeting.
37 Junk regulations
.4 Recommend to the Board of Selectmen an amendment to tlie;Eby6 re non-criminal
disposition for violations - to be included on the Annual Tpri,Mee`ting warrant
l+f,,~
Draft proposed regulations for the Board of Selectmen. consider adopting
If the Board of Selectmen is in general agreement, conduct outreach to those who would
be affected Board of Selectmen has decided to resdii'nd the entire Bylaw - no
further work to be done except to have article,;"' STM to rescind bylaw
38 Earth Removal regulations 1,01 tiff€lf1fl
Final Draft approved by CPDC 11 J
~ToV Subsequent Town Meeting
® Consider placing on the warrant
39 Facility and Site naming policy,,,,,, tl~ ,
40Communications policy, ~E 1111
~llil~~E
and revise
ns.
Assign the Safety Officer" this task. Acting Safety Officer has been assigned and is
working on the regulations.
® Explore the,opp1.ortiunity for a college intern to assist with this task.
i;!i<kif~ i
42 Complete Genera} 'I Bylaw review - Bylaw Committee has agreed to take this on as a
project. They,lwi.ll be working with the Town Clerk, and Town Counsel
target is to complete the process by the end of the CY and have this on
the 2011 Annual Town Meeting.
43 Revise LIP Guidelines
Review existing LIP regulations with Town Counsel.
Compare existing regulations with State regulations and guidelines
Revised regulations approved by Board of Selectmen - July
7/22/2010
43
as needed. The
n the Warrant for
30ly
2010 Town Manager's Goals and Action ]Plan
Town of Reading MA
Status Report 7/27/10
44 Complete Labor Contracts see item 1
45 Evaluate Health Insurance Renewal evaluated and being negotiated .
46 Consider disability Insurance
47 Complete B/C/C training
48 Implements ethics/OML training and record keeping l 'lfl,
Town Clerk has taken on the responsibility of implementation of the initial Ethics training
requirements flrl;61(j„"'{
Regulations are being. developed by the AG's office on the changes(tot the Open
et"1l Ri ti, I
Meeting Law, and the Town Clerk will undertake the very extensve trai'nrng that will be
needed to implement those changes. As of June 30, 2010 the imlplementation date
was said to be November 1, 2010. On July 1,2010 tlie'impi''dmentation date was
effective immediately, even though final regulations are not in place.
® Town Clerk has developed policies and procedures to deal with the fluid new
regulations, which are not said to be final until sbmetime this fall. In the
meanwhile, we are keeping a copy of all publi'cl meeting agendas at the Police
station to comply with the 24/7 mandate, are:u'sing standardized forms for
meeting Agendas. Similar forms for Minutes,~have been developed but not yet
implemented, pending the final regulaironsifrom the State.
i
i iS 1
;rri((iIt'll ,l.i110
F( i
`[~k tifilF f
7/22/2010
44
TO: Board of Selectmen
Date: Tuesday, July 06, 2010
Re: Customer Service Survey - 2"d Quarter 2010
Attached is the summary of the 2" d quarter 2010 Customer Service Survey results. As you can see,
the results of the 99 surveys are excellent.
There was one survey that rated the customer service poor, and the following is a copy of the ratings
and comments. This was a problem that we were aware of and are in the process of addressing. I
did send a letter to the individual explaining what we are doing to address the issue.
Police Question why reverse 911 was not used to execute boil water poor
1 poor
1 poor
4 good
I called Police 20 hours after MNRA issued boil water order to ask why Reading did not issue
warning. Left message for Lt. Stamatis - never got message
® Page 1
45
SurveyMagik::Results::Customer Service Survey Page 1 of 6
Customer Service Survey Results
Show (AII
CSV By Answer I CSV By Taker I Display by Taker I Manage Labels I Print
What department did you visit?
1
(
.
G Answered: 99 Skipped: 1
• Recreation
• Fire Department
o Town Manager
• DPW
• Public Works Water Department
• Assessors/Egnineer
• Board of Health
• Public Works
• DPW
o Tax Collector
o Engineering
• Public Works
o Collectors
e Public Works
o DPW
o Engineering
• Engineering
e Public Works
o Building Dept.
o. Library
o Elder Services
s Information - Library
o. Engineering
o Water
o Dept, of Public Works
o Engineering
o DPW
• Public Works
• Police
s Engineering
o Finance
• Health
• Town Clerk
e DPW
o Building
o Collections
• -Engineering
o Engineering
• Pubic Works
• Recreation
• Town Clerk
o Public Works
o Town manager
s DPW
• Engineering
• DPW Garage
• Engineering
/f
• DPW
http://readingma-survey.virtualtownhall.net/results/siSSde8bdaal 6db9e6b4/ 7/7/2010
Surveys > Kesults ~N11V/15
SurveyMagik:Aesults::Customer Service Survey
•
Engineering
®
Assessors
o
Clerk
•
Building
o
Clerk/Assessors
•
i used the email form on the web
•
public works/water
•
DPW
•
recreation
o
Public Works
•
Public Works
e
Knitting, lunch, bingo
•
DPW
o
Public Works
o
DPW administration
•
Community services
o
Town Clerk
o
DPW
•
DPW
•
DPW
o
water
o
Town Clerk
s
DPW
o
Police
•
Engineering
•
Building Dept.
•
Public Works Administration
o
Collectors-Assessment
s
Town Clerk
•
Department of Public Works
•
Engineering
o
Engineering
o
Police
•
Highway
•
Dept. of Public Works
•
Engineering
a
Engineering
e
Engineering
o
Town Clerk
o
Town Hall
o
DPW
•
Town Clerk
•
Conservation Administrator
•
Human Resources
•
Human Resources
o
Health
e
Town Clerk
o
Town Clerk
•
Clerk
o
Reading Rec.
•
Engineering
2. What was the reason for your visit?
Answered: 96 Skipped: 4
® Sign up for summer activities
• 11" of water to pump in basement
• inquiry regarding freight trains thru Reading
• Get a bulk sticker
• Rebate on Washing Machine
• land surveyor
• Temp food permit
o Rebate
• Property Tax Payment
o Needing a plan of our land
• water conservation rebate
• Pay real estate tax
o Needed stickers to put flood damaged goods out for the trash.
• water problems
• Permits
• Site Plans
• They came to the house because we were being flooded by sewer water.
• Permit
http://readingma-survey.virtualtownhall.net/results/sTd7de8bdaa l 6db9e6b4/
Page 2 of 6
3d3
7/7/2010
SurveyMagik::Results: :Customer Service Survey.
o Info for parents
• Obtain books
• Obtain data on a sewer line for new service.
o Schedule a final water reading
• Water Conserv. Rebate
Survey information/septic line diagram
o recycling
o Bulk waste permits
• Bad parking ticket
o, Info on backflow preventer
o to discuss asessing Dept. matters
• Restaurant Remodel
o Fishing License
o Large trash pick up
• Building Permit Application
• Excise Tax Amounts
o Parking sign question
o Connecting to Town drains
• sewerage back up
o Sign up for basketball clinic
o Fishing license.
s Pick up final water bill.
• boil water
• Water Conservation rebate
o Plans
• Missed trash pickup
• Main line sewer
o. Question about Tree Debris along street
• Water sewer
o R.E. Tax questions
o Copy of birth certificate
Pull permit
m to report that i didn't receive a reverse 911 call
o energy rebate
o Trees obstructing sidewalk
• field permit
• Water conservation rebate
o to get papers for rebate
o Interest/need to be with people
o Rain barrell purchase
• water conservation rebate
• appliance rebate
o apply for water rebate
o Review Petitions
• Pick up rain barrell
• Bulk item pick up
o Bulk Sticker purchase
® looking for info
o Marriage License
• Tash stickers
o Question why reverse 911 was not used to execute boil water
• Plans
• Permitting
• Water conservation rebate
o Pay Taxes
• Compliment Town Clerk
• Water Conservation Rebate
• Plan for sewer hook up
® Water/March storms
0 obtain a Permit
• Waste Oil
• Purchase bulk waste sticker
o Pinevale Ave. Plans
• bid
• Town boundary
o I needed a certificate of death
• Help with a research project
• Refrigerator rebate
o ZBA decisions
o Site concerns at St. Athanasius Church
• To discuss my insurance
o 65 year to Medex
http://readingma-survey.virtualtownhall.net/results/siiSde8bdaal 6db9e6b4/
Page 3 of 6
3d q
7/7/2010
SurveyMagik::Results::Customer Service Survey
o Question regarding keeping of chickens
o DBA certificate
o Pay dog license fees.
o Business
0 online question
o street repairs
3. Were you assisted in a timely manner?
Answered: 99 Skipped: 1
1 poor
2 fair
3 average
4 good
5 excellent
4. Was the person who assisted you knowledgeable?
Answered: 99 Skipped:•1
1 poor
2 fair
3 average
4 good
5 excellent
5. Did you accomplish what you came for?
Answered: 96 Skipped: 4
1 poor
2 fair
3 average
4 good
5 excellent'
6. Was the person you spoke with professionallcourteous?
Answered: 99 Skipped: 1
1 poor
2 fair
3 average
4 good
5 excellent
7. Did you leave with a clearer understanding?
Answered: 99 Skipped: 1
1 poor
2 fair
3 average
4 good
5 excellent
Page 4 of 6
1.01%(1)i
0.00%(0) _
3.03%(3)
6.06%(6)E1
0.00%(0)!
0.00%(0)F
92.93%(92)
2.08%(2)[_.
1.04%(1
0.00%(0)
93.75%(90)€"w~e r
0.00%(0)
0.00% (0)
0.00%(0),.--
1.01 % (1)F, -
98.99%(98)i*-., k=r
2.02%(2)F0.00%(0)„
0.00%(0)`^ '
5.05%(5)[K
92.93%(92) ~ , ~°s-~:``~x, ~,•<-i~.
8. Any comments or suggestions on how we can enhance customer service?
Answered: 64 Skipped: 36
o Sue was outstanding - absolutely the best!
o Dan Cahoun was very professional and got the job done timely!
o Ryan in Engineering does a great job.
o Two gentlemen came to my home during the flood & sewerage back-up. We were desperate and they did their job with concern.
s George Zambouras and Ryan Percival boeth were outstanding - excellent service.
o satisfied as is
o I have lived in Reading for 52 years. Have always been treated very well!!!
o I thought the service was courteous and very helpful
o We would like to thank Jeff Zager and Mike Debrigard for th!er time and effort.
o I am not in favor of the shrot work week, Fridays are a key day.
o The Engineering Dept. has always been extremely professional and helpful.
o Great job and easy work to get permit.
o None - I am here to tell you how friendly and helpful the people at the library are - after being at another local library twice this
Town is wonderful.
o . I've had to contact this dept. several times and boeth Ann Gentile and Darlene Foley have been very helpful!
o I love Reading Library!
o I had the pleasure of speaking with Loretta on Friday. I called in, unsure as to how to take care of a final water reading on a
property that has been sold. ( I am the real estate agent for the seller) Loretta was wonderful! She was adept at answering my
questions, but beyond that incredibly accomodating and patient. I wish all of the towns I interact with could have a Loretta on staff!
http://readingma-sur-vey.virtualtownhall.net/results/slede8bdaal 6db9e6b4/ 7/7/2010
SurveyMagik:: Results:: Customer Service Survey
Page 5 of 6
Thank you for giving me the means to share my experience with such a personable and capable individual!
o I was very happy with the way I was treated.However,what is the cost to the town to mail outa Customer Survey? It seems we can
spend that money in a better way. Why not send the survey out by email.
• I've contacted the department via telephone on two other occassions and they were equally as helpful.
• Well Done!
• Tell parking ticket guy to stop "harassing" local businesses (Green Street & High Street, Weaavers & Autobody - gives tickets
there a lot.
s Very professional and courteous.
o I have had numerous excellent discussions with members of this department.
o System seems to work well when you take into account all the inspections these folks have to do as well as have in house hours.
Nice Job!!
• 1 got a smile with the help.
o Today was a wonderful friendly and professional experience/transaction.
• You already have with the change in office hours - thank you.
s Were great at looking up excise tax info - very patient.
o Office opened 25 minutes late. I came in at 8:30 before my way to work. But other than that I was satisfied..
o Put back contact'pages of departments and phone numbers on website.
o Can't be better.
• 1 think it is a sad state of affairs the tax payers who have paid all their bills for 30 - 40 years to have to pay for a final water bill with
either cash or bank check.
• My visit was email, answered quickly, concisely and completely answered my concern
o The gentlement were extremely knowledgeable and helpful.
o Excellent
• I liked the email option - my question was not urgent, but a prompt response was received and appreciated. Note: at the end of
this survey, you ask (y/n) if my email may be added to your list so I can receive email notices. I already receive them...(I selected
"yes" so you don't remove me...)... maybe an NA option would be appropriate. Re: Survey My interaction was all email and this
particular format's Q&A's are not particularly applicable.., so the feedback is indirect.
• The new Assessor, William Boatwright, was courteous, polite but I left without understanding why my abatement was denied.
o Mike Schloth, Permits and Licensing Coordinator was very helpful and curteous.
o This survey is quite narrow - implying only physical visits - not phone calls or email correspondence.
• John Feudo is wonderful!
Thank you for your effort and kindness.
® All went very smooth and fast very satisfied.
• One lady at desk did not understand what I need, very confused.
• Better signage in Town Hall at bottom of stairs from parking lot to diect to DPW (sign currently only lists Cemetery Dept.)
• The inspector who came to our home was prompt and efficient in his visit.
o Often going on line or finding your way through a paper process is confusing and unfamiliar so when people are patient with you
and allow you to ask your questions and get clear about it is so very helpful. Ann was great!
o We love Reading
• Satisfied/Needed to pick up items destroyed by ground water back up. Thanks for the free stickers!
o The staff was friendly,. helpful and informative. ,
o I called Police 20 hours after MWRA issued boil water order to ask why Reading did not issue warning. Left message for Lt.
Stamatis - never got message.
• They are always extremely, extremely helpful & curteous.
• Glen Redmond was professional & courteous. A rare find. Staff was super helpful.
o I am always greeted in a pleasant, professional manner. Outstanding employees @ tax office! Way to hire Reading! Thanks for
hiring quality, qualified people!
• Compliments to Laura for a job well done at recent hearings.
o All of the staff involved in the consersation were exceptionally helpful. PS sorry for the delay in returning this form.
• Ryan Percival was very helpful
• Excellent Service
o Couldn't get any better!!
• Jane Kinsella two thumbs up!
• Exxcellent service, on time visit for on site inspection.
• Ms. Fink was very courteous and most helpful at the site inspection.
• Petra was excellent - she knows her info and explained all of my questions perfectly.
o Petra was terrific and most helpful - couldn't ask for more!
• Nothing. Everyone here is great. Just moved here. Happy to pay taxes for service like this.
• Great service and staff most professional.
OPTIONAL: About You (so we can address any comments or concerns)
1.. ~What is your name?
1.~
lit Answered: 78 Skipped: 22
2. What is your phone number?
W Answered: 62 Skipped: 38
3. What is your address?
W Answered: 70 Skipped: 30
4. What is your email address?
3d~
http://readingma-survey.virtualtovmhall.net/results/sP(Pde8bdaal 6db9e6b4/ 7/7/2010
SurveyMagik::Results::Customer Service Survey
W Answered: 45 Skipped: 55
Page 6 of 6
5. May we add your information to our electronic mailing list that offers community updates?
Answered: 64 Skipped: 36
Yes 53.13%(34)m>r}-
No 46.88%(30)r w
SurveyMagik 4.1
OCopyright, All Rights Reserved
SurveyMagik.com
3d~
http://readingma-survey.virtualtownhall.net/results/sUde8bdaal 6db9e6b4/ 7/7/2010
44~
'T'own of Reading ~ rC gcz
16 Lowell Street
Reading, NIA 01867-2683
Fax: (781) 942-5441 PUBLIC WORKS
Website: www.ci.reading.ma.us (781) 942-9077
July S, 2010
ca
0
Secretary Ian A. Bowles ,
Executive Office of Energy and Environmental Affairs
Attn: MEPA Office
rv .
Aisling Eglington, EEA No. 14617
100 Cambridge Street, Suite 900
Boston, MA 02114
0
Re:. ENF, Mass.. Water Resources Authority, Northern Intermediate High Service Area
Section 89/29 Water Distribution Redundancy
Dear Secretary Bowles:
The Town of Reading, Public Works Department has reviewed the ENF for the proposed water
distribution system in Stoneham, Wakefield, Reading, and Woburn and thanks you for the
opportunity to comment on this most important project.
The Town remains committed to this project and looks forward to continue working with the
Massachusetts Water Resources Authority (MWRA) on this project. As we are in the same
precarious position as the MWRA in regards to redundancy, we are hopeful we can finalize the
necessary details to secure a second connection and related work to our distribution system as
indicated in a letter dated January 14,. 2010 to, Frederick A. Laskey, Executive Director,
Massachusetts Water. Resources Authority. The successful outcome of this project,will give the
Town the redundancy it so desperately. needs
As previously indicated to the MWRA, the town remains open to working with the MWRA in
the process of developing additional storage in the Northern Intermediate High'Service.
Thank you again for the opportunity to comment on this project.
Sincerely,
r
rey Zager
irector of Public or s
52
cc: MWRA, 100 First Avenue, Charlestown Navy Yard, Boston, MA 02129
Ms. Erica M. Lotz, Fay, Spofford, & Thorndike, 5 Burlington Woods,
Burlington; MA 01803
DEP, Northeast Regional Office, Attn: MEPA Coordinator, 205B Lowell Street,
Wilmington, MA 01887
George Zarnbouras, Town Engineer
Jean Delios, Community Services Director/Town Planner
Peter Hechenbleikner, Town Manager
Peter Tassi, Water Supply Supervisor
James Richardson, Water & Sewer Supervisor
53
cos
United Church Homes of Reading, Inc.
50 Bay State Road
Reading, MA 01867
July 16, 2010.
Mr. Ben Tafoya, Chairman
Reading Board of Selectmen
Town Hall
16 Lowell Street
Reading, MA 01867
Re: Peter Sanborn Place II
Request for MassHousing Site Approval
Dear Chairman Tafoya:
h-!
O
c
O
c~
10
Please find a copy of the Application for Comprehensive Permit Site Approval that we
are simultaneously submitting to MassHousing and the Town of Reading. We look.
forward to continuing to work with town boards and departments on the next phase of the
Peter Sanborn Place development.
54
Sincerely,
-J
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Submitted to:
WA TER LEAK DE TE Nl
I N
ENTIM SYSTEM
June/July, 2010
d
Conducted bw
56
Emergency Leak Location ® Leak Detection Surveys.
Leak Correlation ® Fire Flow Testing
Pipe Location
July 3, 2010
Town.of Reading
Department of Public Works
Water & Sewer Division
75 New Crossing St.
Reading, MA 01867
ATTN: Mr. James Richardson,
Water & Sewer Superintendent
23 Arrowhead Circle • Rowley, MA 01969
Office: (978) 948-5100
Fax: (978) 948-5150
Email: cros6705@aol.com
www.detectwaterleaks.com
Dear Mr. Richardson,
Starting on the date of June 7, 2010, through July 2, 2010, our company
conducted and completed .a water leak detection survey on the entire water distribution
system - approximately 110 miles - for the Town of Reading, MA. A total of 8 leaks
were detected throughout the water system (6 service leaks and 2 hydrant leaks). These
leaks are listed on the leak page following in.this report. We estimate the daily water
leakage from the 8 leaks detected to be approximately 52,000 gallons per day.
Conducting. the survey every year proves to be beneficial to the Town of Reading in
reducing and maintaining the unaccounted for water leakage below the 5% level, as well
as many other benefits pointed out in the following report.
We look forward to working with you and your staff on the next survey if
awarded the project. If you have any questions or need our services in the near future,
please feel free to call at your convenience.
Sincerely,
G Y
4
arl M. Sopper, President
d~y
N
57
,Water& Waste ~Pi a Testing~Ii~c:~~
SUMMARY:
Water & Waste Pipe Testing, Inc-, of Rowley, MA, conducted and completed a
water leakage survey on approximately 110 miles of the water distribution system for the
Town of Reading, MA. The entire survey was conducted during the working hours of
7:00 am to 3:00 pm on weekdays. The more heavily traveled roads, such as Main St.
(Rte. 28), Lowell St., Salem St., and the downtown area, were surveyed on early Sunday
morning, June 20, 2010, between 5:00 am and 10:00 am:
The survey was conducted during the working daylight hours so that assistance
from Mr. James Richardson, Water & Sewer Superintendent, and his Foreman, Mr.
Robert Stark, and their staff, was available when needed. All leaks detected were
reported to Mr. Richardson at the end of each day of the survey.
To date, 7 of the 8 leaks detected have been repaired by the Water Department.
The one unrepaired leak is on a hydrant located at the intersection of Main St. and South
St. The most substantial leak detected was an abandoned service leak at approximately'
61 Prescott St. The leak was repaired by the Water Department on June 15, 2010.
Approximately 10 gallons per minute was the estimated water leakage. Four other
service leaks located were leaking between the range of 3 to 7 gallons of water per
minute each.
58
MEMMMEMEM
TOWN OF READING, MA
LIST OF LEAKS DETECTED
JUNE/JULY, 2010
-3-
59
'ir ! fd'T' h Iritx/' i i Ct 'j~ 4 • ~"$sSG~'~..
yl~ 4 z
yVat`eY~~&Waste tPi a TestingF~Inc: i
TOWN OF READING', MA
WATER LEAK DETECTION SURVEY
SURVEY DATA CHART
JUNEMULY, 2010
-4-
v~
60
CONCLUSIONS AND RECOACWENDATIONS:
Based on the results of this leak detection, survey, the unaccounted for water
leakage found can be attributed to the detectable and repairable water leaks in the system.
It does not include water used for firefighting, flushing programs, street. cleaning, etc.
The amount of water from the leaks detected during the survey can be defined as the
difference between the amount of water produced and the amount of water sold, which is
registered on the customer's meters. The actual consumption records over the next 12
months following the completion of the survey will more accurately indicate the volume
of water which had been leaking throughout the system prior to the leak detection survey.
The following are some additional benefits of having a water leakage survey conducted:
-Reduced electricity costs
-Reduced the cost of chemical treatment
-Reduced property damage from water breaks surfacing '
-Reduced risk of contamination
-Decrease in water rates for customers since it is they who pay for leakage
May we suggest that the following recommendations be taken into consideration:
1 - Continue an ongoing water leakage survey every year.
2 - Repair the leaks that have not been repaired on the list included in this report
as soon as possible.
We strongly believe that a continuous water leakage survey conducted every year
would continue in the present reduction of water loss in the system, thus increasing
revenue in the Water Department's budget.
6 i.
Public Works, Mr. James Richardson, Water & Sewer Superintendent, Mr. Robert Stark,
Foreman., and their staff, for their full cooperation in helping us make the survey
successful. We hope we can be of some service to the Water Sewer Department on any
future leakage surveys-
-6-
62