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Home My WebLink About2010-04-13 Board of Selectmen PacketOFI? Town of Reading 16 Lowell Street Reading, MA 01867 -2685 63s�xcoae °�P FAX: (781) 942 -9071 Email: townmanager @ci.reading.ma.us TOWN MANAGER Website: www. readingma.gov (781) 942 -9043 MEMORANDUM TO: Board of Selectmen FROM: Peter I. Hechenbleikner DATE: April 9, 2010 RE: April 13, 2010 Agenda Stephen Goldy will be doing Office Hours at 6:30. 3a) There is one candidate for the ad hoc Municipal Building Committee. The Volunteer Appointment Subcommittee is meeting earlier Tuesday night and will probably have a recommendation for the Board's appointment that evening. The ad hoc Municipal Building Committee meets on Thursday and it would be good to have an additional member. I have not yet resolved the issue of the Aquatics Advisory Board. I hope to do that this coming week. 4a) Town Clerk Laura Gemme will be present to swear in the two new Selectmen. 4b) The Health Division will be doing highlights and will be accompanied by members of the Board of Health. 4c) The annual hearing on the Water, Sewer and Storm Water rate setting will be held. It would be helpful to have this done earlier rather than later so that Town Meeting will know what use of reserves are anticipated. 4d) A new application for the Wine Bunker Package Store on the Danis property is included in your packet. Town Counsel will be present and has included in your packet this evening a right up on a recent case in Woburn that could be relevant. A decision will need to be made on Tuesday night, and Town Counsel will have some material available to assist the Board in malting that decision. 4e) A hearing on amending the outdoor dining policy to address the distribution of liquor will be held. In your material that are some comments from some of the local businesses. The 'policy as drafted can be amended by the Board of Selectmen on Tuesday night if they so desire. 4f) Change of Officer — Longhorn Steak House — This is not a published hearing. This is a relatively routine matter. 4g) We've included in your packet the Annual Town Meeting Warrant outline. We will distribute on Tuesday evening the printed Warrant Report for the Board members.. If you would like to see any of the right ups in advance of Tuesday night, they are available on the website. 4h) I have prepared a progress report on goals. The Department Heads have all given me input into this report. The intent is to report quarterly on this. 4i) I have prepared a summary for your review of customer service survey results, and some comments and suggestions on customer service. I think we are doing very well in getting a reasonable amount of surveys returned. We have also revised the process so that the departments will. directly get the survey forms with the contact information cut off (to insure anonymity) and the contact information of people who want to be added to the information list will be forwarded to the staff person who is keeping that list. PIH /ps NfaYing R9assachusetisFarward. ppq A, 00 }. Highway April 5, 2010 SUBJECT: READING, WOBURN, WINCHESTER, STONEHAM, MEDFORD HIGHWAY LIGHTING UPGRADE & IMPROVEMENTS ON A SECTION OF INTERSTATE ROUTE 93 Project File No. 603917 Consultation Notice Chief James W. Cormier Town of Reading Police Department 15 Union Street Reading, MA 01867 Dear Chief Cormier: 0 c, a 0 Forwarded for your use and information, is a copy of the Construction Zone Safety Plan for the subject project. Additional information that was used in the development of these plans can be found at the following Massachusetts Department of Transportation website address: http://www.eot.state.ma.us/default.asl)?paid=contmt/police detail &sid =about This is being sent to you in accordance with 701 C.M.R. 7.04: (2), which requires the Awarding Authority (MassDOT) to consult with the law enforcement agency having primary responsibility for the patrol and enforcement of vehicular law on the Public Road within which the Construction Zone is located. Please respond with your comments on the Construction Zone Safety Plan within 10 business days from receipt of this letter. Any questions regarding this matter can be directed to the Project Manager, Charles Hale at (617) 973 -7389. Sincerely, Neil E. Boudreau State Traffic Engineer CH/ Attachment: Construction Zone Safety Plan CC: Douglas Small, Boston Traffic Section Patricia Leavenworth, District 4 Highway Director Peter L. Hechenbleikner, Town Manager George Zambouras, Town Engineer Massachusetts Department of Transportation. Highway Division , www.mass.gov /massdot TEN PARK PLAZA 0 BosToN, MA 02116-3969 • PHONE: 617.973.7000 - FAx: 617.973.8031 • TDD: 617.973.7306 RECEIVED TOWN CLERK REONG, MASS. 0 BOARDS /COMMITTEES /COMMISSIONS APPLICATION FOR APPOINTMENT T 45. Zajo RhR 29 A Name: &KI /1 t5�S A,1VQA&L,1 Date: /t1q,.4 27 2.d Io (Last) (First) (Middle) Address: 1,91 oah- 51, a4= Tel. (Home) 7 -ai=ety-2 -q,;F2 Tel. (Work) 2- (Is this number listed?)_ Occupation: A+I,:,, ff of years in Reading: IV Are you a registered voter in Reading?— e-mail address: Place a number next to your preferred position(s) (up to four choices) with #1 being your first priority. (Attach a resume if available) Animal Control Appeals Committee Aquatics Advisor y Board Audit Committee Board of Appeals Board of Cemetery Trustees Board of Health Board of Registrars Bylaw Committee Celebration Committee Cities for Climate Protection Commissioner of Trust Funds Community Planning & Development Comm. Conservation Commission Constable Contributory Retirement Board Council on Aging Cultural Council —Custodian of Soldiers' & Sailors' Graves Economic Development Committee Finance Committee Historical Commission Housing Authority Human Relations Advisory Committee Land Bank Committee MBTA Advisory Committee —Metropolitan Area Planning Council —Mystic Valley Elder Services RCTV Board of Directors Recreation Committee RMLD Citizens Advisory Board Telecommunications and Technology Advisory Committee Town Forest Committee Trails Conumittee West Street Historic District Commission 70 . therAD lk(, Ni U CAL- 9�,V6 com f-► 17- 1-5 E Please outline relevant experience for the position(s) sought: -3a LEGAL NOTICE OF � � ' TOWN OF READING To the Inhabitants of the Town of Reading: Please take notice that the Board of Selectmen mf the Town of Reading will hod the follow- ing public hearings on Tuesday, April 13. 2010 in the Selectmen's Meeting Room, 16' Lowell Street, 'Reading, Massachu C:jWater, Sewer -and Outdoor Dining Policy Amendment 9:00 p.m. Copies ofthe proposed doc- unnanbs regarding these topics are available in the Town yN ' <]f� 16 Lowell anag�ra Office, Street, Reading, MA from 8:30 a.m.-5:OO p.m., K8-Fand are ,attached tothe hearing notice on .the ' vvebsitm at www.readingma.gov m�. din a ngma'gov All interested parties are invited to attend, may submit their comments in writing, orbv anla| prior to 4:00 p.m. on Aoh| 13. 2010 to tovvnmana&- Bv order of Peter |. Hechenbleikner Town Manager TOWN OF READING Water & Sewer Rate History (price per 100 cubic feet) FY2011 PRELIMINARY Water & Sewer Rate Calculation Fffarttiva nnta 1A Inter Sewer Total % Chanae dccnmac nn Inca of racarvac fnrSentember 10. 2010 billina September 10, 2010 $8.40 $8.45 . $16.85 7.00 July 1, 1981 $1.50 $0.80 $2.30 n/a July 1, 1985 $1.87 $1.43 $3.30 43.5% July 1, 1986 $2.56 $2.25 $4.81 45.8% July 1, 1987 $2.62 $2.35 $4.97 3.306 July 1, 1988 $2.59 $2.79 $5.38 8.2% _August 1, 1989 $2.50 $3.09 $5.59 3.9% August 1, 1990 $2.56 $2.96 $5.52 -1.3% August 1, 1991 $2.29 $3.31 $5.60 1.4% August 1, 1992 $1.52 $4.33 $5.85 4.5% August 1, 1993 $1.68 $5.06 $6.74 15.2% February 1, 1994 $2.13 $4.63 $6.76 0.3% August 1, 1994 $2.33 $5.13 $7.46 10.4% August 1, 1995 $2.39 $4.53 $6.92 -7.2% February 1, 1996 $2.39 $3.84 $6.23 -10.0% Composite, FY96 $2.39 $4.22 $6.61 . - 11.4% August 1, 1996 $2.85 $3.97 $6.82 3.2% August 1, 1997 $3.11 $5.11 $8.22 20.5% August 1, 1998 $3.39 $4.98 $8:37 1.8% August 1, 1999 $3.41 $5.30 $8.71 4.1% August 1, 2000 $3.56 $5.47 $9.03 3.7% August 1, 2001 $3.66. $5.15 $8.81 -2:4% August 1,2002 $3.75 $5.28 $9.03 2.5% August 1, 2003 $4.25 $5.28 $9.53 5.5% August 1, 2004 $4.66 $5.35 $10.01 5.0% August 1, 2005 $4.78 $5.78 $10.56 5.5% September 10, 2006 $5.59 $6.06 $11.65 10.3% December 10, 2006 $6.36 $6.06 $12.42 6.6% September 10, 2007 $6.90 $6.80 $13.70 10.3% September 10, 2008 $7.65 $7.59 $15.24 11.2% September 10, 2009 $7.73 $8.02 $15.75 3.3% September 10, 2010 dccnmac nn Inca of racarvac fnrSentember 10. 2010 billina September 10, 2010 $8.40 $8.45 . $16.85 7.00 September 10, 2010 $8.03 $8.28 $16.31 3.6% September 10, 2010 $7.78 $8.15 $15.93 1.1% Reserves None Syr 3yr FY11 • Water_Sewer_Rate_Calc_BOS 4/9/2010 Page 1 Hist 4 c-2 n w TOWN OF READING FY2011 PRELIMINARY Water & Sewer Rate Calculation (price per 100 cubic feet) Water and Sewer Rate Model Assumptions: 1. Annual water demand is estimated at 695,000 HCF. 2. Annual sewer demand is estimated at 680,000 HCF. 3. Water Expenses: the Town will purchase 1 QO% of its water from the MWRA. Syr 3yr RESERVES USED: $0 ($225,000) ($375,000) FY11 FY11 FY11 Water Water Water Required User Payments Discount - % of Wtr Pmnts vs Billing 0.880 % of SwrPmnts vs Billing 0.880 Required Billing User Billing Volume - 100 Cu Ft % Sewer to Water= 97.0% $5,133,495 $4,908,495 $4,758,495 700,022 669,340 648,886 702,619 688,982 678,755 $5,833,517 $5,577,835 $5,407,381 $5,855,155 $5,741,518 $5,656,291 Syr 3yr $0 ($100,000) ($175,000) FY11 FY11 FY11 Sewer Sewer Sewer $8.40 $8.03 $5,152,536 $5,052,536 $4, 977, 536 695,000 695,000 695,000 680,000 680,000 680,000 Rate per 100 Cu Ft $8.3935 $8.0257 $7.7804 $8.6105 $8.4434 $8.3181 USE - $8.40 $8.03 $7.78 $8.45 $8.28 $8.15 Water Water Water Sewer Sewer Sewer FY2010 $7.73 $7.73 $7.73 $8.02 $8.02 $8.02 FY2011 $8.40 $8.03 $7.78 $8.45 $8.28 $8.15 1.6% Change 8.7% 3.9% 0.6% 5.4% 3.2% 4/9/2010 Page 2 FY11 Water Sewer Rate_Calc_BOS RCalc LVITITAI 1:4 1:4.103 WITM RESERVE FUND STATUS WATER SEWER Balance - July* 1, 2009 $881,972 $996,689 Town Meeting Vote to use surplus Current year budget (Nov TM) Current year budget (MTBE) $719,891 Next Fiscal year budget (April TM) Available balance $1,601,863 $996,689 Target Balance $500,000 $500,000 Available for pricing $1,101,863 $496689 3 yrs $367,288 $165,563 6 yrs $220,373 $99,338 10 yrs; $110,186 $49,669 Projected debt service for water Note: FY1 1 Water debt as follows FY1 1 $1,839,206 $933,169 MWRA buy-in FY1 2 $1,785,591 $374,100 Water Treatment Plant FY1 3* $1,703,076 $531,938 Water Mains FY14* $1,914,786 FY1 5* $2,109,890 Debt for MWRA Puy-in runs through FY28 FY1 6* $1,923,257 FY1 7* $1,839,624 FY1 8* $1,301,097 FY19* $1,274,045 FY20* $1,023,669 *includes projected new water main debt Page 3 TOWN OF READING FY2011 PRELIMINARY Storm Water Rate Calculation (price per 2,552 Sq. Ft. Impervious) Billing Area - 2,552 Sq. Ft. Units Required User Payments Discount - % of Payments vs Billing Required Billing Abatement/Reserve Fund TOTAL BILLING Use of reserves to offset cost for FY1 1 SUGGESTED BILLING RATE FOR FY11 FY2008 FY2009 FY201 0 FY2011 FY1 1 1 $377,826 0.880 51,522 $429,348 $ 28,800 $458,148 $ (30,000) $428,148 10,703 units FY1 I $35.30 .$4.81 $40.11 $2.69 $42.81 per 2,552 sq ft ($2.80) $40.00 $39.84 $36.88 -7.43% $36.88. $40.00 8.45% ' LEGAL NOTICE OF IQ? ..��HC0 TOWN OF READING To the Inhabitants of the . You are hereby notified that an apo|\catonfor a Package application Store Liquor apcd�dfor bv Peter J. Donovan ' applied Bunker. The application is for the premises g1128 Marketplace Shopping (� General VVoy, Center, One , Reading, Massachusetts. Under the provisions of Chapter 13B. Section 15ofthe Massachusetts GenondLewva a ' o'|i-6~hpadngvviU be held by - the Board-of Selectmen con- cerning this application on �� 13, 2010 at 8:30 ' Selectmen's Meeting �m.��e Rgomn' 16* Lowe||8treet' Reading, Massachusetts. . ' All interested parties are invited to attend or submit the* comments in writing, or oyen*^/ prior to 4:00 p.m. on April 13th to tovvnmnaneg- . By order of Peter 1. 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226 READING, MA 01867 READING, MA 01867 READING, MA 01867 FORTUNATO PASQUALE CULLINANE CHARLES J DRESSER STEPHEN NEARY DOUGLAS J MARGARET P CULLINANE MARCIA DRESSER 155 VILLAGE ST 59 OAK RIDGE RD 167 GREEN ST READING, MA 01867 READING, MA 01867 READING, MA 01867 READING, MA 01867 NICKERSON ALLEN C BURNHAM ELEANOR V GROSSI JANE E NICKERSON BARBARA 220 WASHINGTON ST 41 ORANGE TREE CIRCLE 196 WASHINGTON ST READING, MA 01867 WINTER GARDE, FL 34787 READING, MA 01867 CHILDRESS WILLIAM L TOWN OF READING ELLEN C CHILDRESS MARCHETTI LEO 116 JOHN ST MUNICIPAL LIGHT DEPT 105 GREEN ST 218 ASH ST # 226 READING, MA 01867 READING, MA 01867 READING, MA 01867 FORTUNATO PASQUALE GRIFFIN SUSAN M HOWIE GEOFFREY ELVIRA FORTUNATO 203 WASHINGTON ST LISA HOWIE 188 WASHINGTON ST READING, MA 01867 197 WASHINGTON ST READING, MA 01867 READING, MA 01867 CERRETANI JOHN A ETAL TRS CALLAHAN RUSSELL DICEGLIE DIANE M C/O RITE AID MICHELLE K SEMLER MICHAEL J DICEGLIE P O BOX 3165 217 WASHINGTON ST 141 VILLAGE ST HARRISBURG, PA 17105 READING, MA 01867 READING, MA 01867 OSBORNE LEON N TRAVELO GEORGE M CREHAN NUALA MARGARET A OSBORNE KRISTEN DERENNE- TRAVELO 163 GREEN ST 235 WASHINGTON ST 17 JOHN ST CT READING, MA 01867 READING, MA 01867 READING, MA 01867 BABCOCK ERNEST JR G ERRICO ROBERT J CARMEN BARRY I CO -TR 7 OAKLAND RD ERRICO, EMILY A CASTOR THE ROBERT J SHURMAN NO.READING, MA 01864 30 BOLTON ST IRREVOCAB READING, MA 01867 7 HENDERSON AVENUE ANDOVER, MA 01810 DELLORUSSO JEANELLE T SOVEREIGN RA II LLC WILSON DONALD P.TRUSTEE ARTHUR M DELLORUSSO A DELAWARE LTD LIABILIT CO PO BOX 1018 227 WASHINGTON ST 30 HUNTER LN WINNISQUAM, NH 03289 READING,.MA 01867 CAMP HILL, PA 17011 GILLIGAN DANIEL L GRACE EDWARD F DAWSON MAX N DEBORAH L GILLIGAN CLAIRE I GRACE C/O DANIEL H HERBERT 42 BOLTON ST 91 GREEN ST 132 VILLAGE ST READING, MA 01867 READING, MA 01867 READING, MA 01867 LIEBERMANN PETER F BARBARA I LIEBERMANN 224 WASHINGTON ST READING, MA 01867 FRA1fNE DANIEL E LESLEY A FRAINE 25 BEECH STREET READING, MA 01867 JOHNSON ALBERT F ELEANOR J JOHNSON 108 JOHN ST READING, MA 01867 SHARPE AUSTIN E ABIGAIL H SHARPE 2 LAKEVIEW AVE READING, MA 01867 VARGAS EDWIN LYNNE ANN VARGAS 103 GREEN STREET READING, MA 01867 MELENDY MILDRED L (L.E) DIANE LILLIAN FRATUS ETAL 40 ARCH ST MALDEN, MA 02148 SILVER MICHAEL S MELISSA A SILVER 4 DEL CARMINE ST WAKEFIELD, MA 01880 PIECES OF EIGHT,LLC 169 SOUTH RIVER RD BEDFORD, NH 03110 MCINERNEY BEVERLY MARK MCINERNEY 212 PEARL ST READING, MA 01867 413 MAIN STREET LLC 10 JEAN AVE #2 CHELMSFORD, MA 01824 READING PLAZA LLC C/O ARIN REALTY CO INC PO BOX 610227 NEWTON HIGHLANDS, MA 024 COVINO JOHN J MARY E COVINO 193 WASHINGTON ST READING, MA 01867 READING MUNICIPAL LIGHT DEPT 25 HAVEN STREET READING, MA 01867 ALLEN FREDERICK D JR MCGILVRAY JOSEPH III ALLEN DEBRA J DANIELA MCGILVRAY . 4 LAKEVIEW AVE 182 WASHINGTON ST READING, MA 01867. READING, MA 01867 25 WBD LLC BORN WILLIAM F 1266 FURNACE BROOK PARKWAY 157 GREEN ST QUINCY, MA 02176 READING, MA 01867 FODERA FRANK JR TRUSTEE NICKERSON ROBERT A 87 -89 GREEN ST REALTY TRUST NICKERSON FRANCES M 451 PEARL ST 41 ELLIOTT ST READING, MA 01867 READING, MA 01867 WOOD RONALD GATTO NANCY V TRUSTEE C/O CHARLES W GRAY GATTO REAL ESTATE TRUST 15 HERITAGE IN 20 POND MEADOW DR LYNNFIELD, MA 01940 READING, MA 01867 D'AREZZO ANTHONY RUP BONITA J ELIZABETH A D'AREZZO 234 WASHINGTON ST 130 JOHN ST READING, MA 01867 READING, MA 01867 REDARD ERIC TOWER KEITH M JULIE D REDARD SUSAN M AHERN 215 WASHINGTON ST 175 WASHINGTON ST READING, MA 01867 READING, MA 01867 SHEA DORIS M (LE) OBRIEN RAYMOND C DONNA M CLOONAN VALERIE L O'BRIEN 180 WASHINGTON ST 228 WASHINGTON ST READING, MA 01867 READING, MA 01867 BROOKVIEW INVESTMENTS LLC 15 THIRD AVE BURLINGTON, MA 01803 PAVAO MICHAEL C/O MICHAEL PAVAO 211 WASHINGTON ST READING, MA 01867 GEDDRY ERIC C LAUREN M GEDDRY 24 BOLTON ST READING, MA 01867 HH30 NEW CROSSING ROAD LLC LAUREN SEAVERNS C/O COLLEGE ST PARTNERS 900 CUMMINGS CENTER, SUITE 301 -U BEVERLY, MA 01915 NAVANANDAN ANANDAN ANANDAGOWRINAVANANDAN 189 WASHINGTON STREET READING, MA 01867 NAPOLI ILLEANA 22 BOLTON ST READING, MA 01867 MUNNIS JANIS S 20 BOLTON STREET READING, MA 01867 TOWN OF READING 16 LOWELL ST READING, MA 01867 JOHNSON LYNNE S 105 JOHN ST READING, MA 01867 NEW CROSSING TRIANGLE LLC 15 THIRD AVE BURLINGTON, MA 01867 HOFELICH DEAN BARBARA HOFELICH 17 BEECH ST READING, MA 01867 BATCHELDERSTEVE MICHELE BATCHELDER 83 GREEN ST READING, MA 01867 DERENNE LAWRENCE L DERENNE SHARON E 17 JOHN STREET CT READING, MA 01867 BOISSONEAU CAROLE P 122 JOHN ST READING, MA 01867 SARTELL EDWARD F SCOTT C SARTELL ETAL 236 ASH ST READING, MA 01867 25 WBD LLC DICKINSON DEVELOPMENT CORP 1266 FURNACE BROOK PARKWAY QUINCY, MA 02169 CARPENELLA MICHAEL A 46 TAMARACK RD READING, MA 01867 FIGUEROA JUAN 8 JOHN ST CT READING, MA 01867 REDMOND ARTHUR L BLANCHE V REDMOND 229 WASHINGTON ST. READING, MA 01867 THE RESTAURANT UNITS CORP C/O BURGER KING #3957 PO BOX 020783 MIAMI, FL 33126 q �q,- BRACKETT & LUCAS COUNSELORS AT LAW 19 CEDAR STREET WORCESTER, MASSACHUSETTS 01609 508- 799 -9739 Fax 508 -799 -9799 GARY S. BRACKETT JUDITH A. PICKETT ELLEN CALLAHAN DOUCETTE JASON D. GROSSFIELD April 9, 2010 Ben Tafoya, Chair Board of Selectmen Town Hall 16 Lowell Street Reading, MA 01867 OF COUNSEL ELAINE M. LUCAS Direct email: ecdoucette@brackettlucas.com Re: Considerations in Granting New Liquor Licenses — Conduct of Hearings Dear Mr. Tafoya: This memorandum shall serve to inform the Board of Selectmen regarding the liquor licensing process including, the timeline for conduct of the -public hearing and issuance of decisions, and the considerations that may be taken into consideration when the Board deliberates on whether or not to issue a liquor license in the. Town of Reading. 1. Completeness of the Application Prior to the publication of notice for an application for a new liquor license, the Town Manager reviews the application packet for completeness. The form provided by the ABCC and approved for use by local licensing boards, requires an applicant to provide the Board with information upon which it can examine the applicant's background, experience in similar ventures, the proposed licensed premises and the identify of persons /corporations that have a financial interest in the application. The application also requires the applicant to identify the premises and include either blueprints or a hand drawn floor plan (drawn to scale) of the new premises. Renovations or construction to be done must be identified. In the event that the premises have not yet been constructed, the Board may grant a license upon the condition that the license will not issue until the premises have been completed 'in accordance with the filed plan. G.L. c.138, §15A. Incorrect, incomplete, untruthful or vague answers should be duly noted. qj 2. Timeline for Approval or Disapproval of Liquor Licenses G.L. c.138, §15A states that within ten days after receipt of a completed application, "the local licensing authorities shall cause a notice thereof to be published at the expense of the applicant" in a newspaper of general circulation in the Town. Pursuant to c.138, § 16B, the Board's decision to grantor disapprove the application shall be made no less than thirty days after the filing of the application. The hearing on the application shall not be held sooner than ten days after the publication of notice. If the application is disapproved, the applicant may file an appeal with the ABCC within five (business) days of their receipt of the decision. If approved, the approval shall be submitted to the ABCC within three days for its approval. 3. Qualifications of Applicant — "Good Character" G.L. c.138, §12 ( "pouring licenses ") and §15 (package store licenses) required that applicants be 21 years of age and of "good character ". Section 12 prohibits the issuance of a liquor license to a person who has been convicted of a violation of federal or state law involving narcotics. Section 15 prohibits the issuance of a license to a person who has been convicted of a felony. Although Section 14(f) of the ABCC's application requires the applicant to state, under the pains and penalties of perjury, whether or not they have ever been convicted of violating any state or federal law, it is strongly recommended that someone on the Town's behalf obtain the applicant's criminal history from the Criminal History Systems Board, a CORI check, in order to adequately assess the applicants character for issuance of the license. 3. Standard of Public Need or Public Convenience G.L. Chapter 138,, §23 provides that a local licensing authority may issue liquor licenses in order to `.`serve the public need and in such a manner as to protect the common good, and, to that end, to provide, in the opinion of the licensing authority, an adequate number of places at which the public may obtain .. different sorts of alcoholic beverages." With respect to the determination of "public need ", the Board possesses a certain amount of discretion in deciding whether to grant or deny a liquor license, but this does not mean that the local authority "can do whatever it pleases whenever it chooses to do so ... the [local authority] may exercise judgment about public convenience and public good that is very broad, but it is not untrammeled." Ballarin, Inc. v. Licensing Bd. of Boston, 49 Mass.App.Ct. 506, 611 (2000). What this means, is that the Board's decision as to public need must be based upon facts, not speculation or conjecture, and a reasonably analysis. A "[p]roper assessment of "need" for another liquor store, :.. requires a more particularized inquiry: "the test [for need] includes an assessment of public want and the appropriateness of a liquor license at a particular location." Donovan v. City of Woburn, m 65 Mass.App.Ct. 375, 381 citing Ballarin at 511. "Consideration of the number of existing dispensaries in a locality is a proper concern." Victoria, Inc. v. Alcoholic Beverage Control Comm'n, 33 Mass.App.Ct. 507, 514 (1992). In addition, the Board may take into consideration a wide range of other factors including traffic, parking noise, size, and the reputation of the applicant in conducting such a business. See, Ballarin at 511. However, the Board cannot deny a liquor license based upon factors which it has the ability to ameliorate through the imposition of conditions keeping in mind however, that this is a licensing issue and not a zoning review. The above is intended as a general overview although specific questions may arise regarding a particular application. Please do not hesitate to call on me if you have any questions, or wish to discuss these issues further. Very truly yours, Ellen Callahan Doucette cc: Peter I. Hechenbleikner, Town Manager Im °F READING POLICE DEPARTMENT 15 Union Street - Reading, Massachusetts 01867 �Q Emergency Only: 911 - All Other Calls: (781) 944 -1212 - Fax: (781) 944 -2893 Web: www.ci.reading.ma.ub /police/ EXECUTIVE SUMMARY A New Package Store Liquor License- d/b /a The Wine Bunker Chief James Cormier Reading Police Department 15 Union Street Reading, MA 01867 Chief Cormier, w O March 24, 201(3;. .ee As directed by your Office and in accordancewith Reading Police Department Policy and Procedures, I have placed together an executive summary of the application for a Package Store Liquor License for Peter J. Donovan d/b /a the Wine Bunker located at 128 Marketplace Shopping Center, One General Way. This application will be going before the Board of Selectmen at their meeting on April 13, 2010. Officers, directors, stockholders and manager: None listed on application. Ownership Interests: 1) Peter J. Donovan -100% beneficial and financial interest in business, (DOB 12/09/60), 35 Longmeadow Road, Arlington, MA. (781) 572 -6153. The person(s) or entity(s) listed above under "Ownership Interests ", have direct or indirect _beneficial or fmancial interest with the following other licenses granted under Chapter 138: 1) Peter J. Donovan, Package Store License, Corporate Wines, 16A Cummings Park, Woburn, MA. a. d/b /a Corporate Wines 2) Peter J. Donovan, Wholesale License, CW II LTD, 16A Cummings Park, Woburn, MA. a. d/b /a CW II LTD EXECUTIVE SUMMARY New Package Store Liquor License- d/b /a The Wine Bunker The person(s) or entity(s) listed above under "Ownership Interests ", previously held direct or indirect beneficial or financial interest with the following other licenses granted under Chapter 138• 1) Peter J. Donovan, Package Store License, Boston Beer and Wine Company, Inc., Elloit Street, Beverly, MA (Ownership surrendered 01/1998, non - renewal) • d/b /a Boston Beer and Wine Company, Inc. Criminal History: Board of Probation checks, driver's license checks and out of State criminal histories were run on all person(s) listed above under "Ownership Interests" revealed the following history: 1) 05 /03/02- Assault and Battery, Woburn District Court (PD Dismissed) 2) 09/06/83- Violation of Town By-Law, Wareham District Court (Court Cost Paid, Dismissed) 3) 06/23/80- Disorderly, Lowell District Court (Court Cost Paid, Dismissed) Liquor License History: • Peter J. Donovan had a liquor license suspended for 3 days for delivery by unlicensed vehicle by UPS. • Peter J. Donovan has no concerning issues in regards to in -house history checks in Reading, Arlington, Woburn, and Beverly. Woburn Police Department had a home address for Donovan as 108 Railroad Avenue, Hamilton, MA. I contacted Hamilton and they did not have concerning issues in regards to his in -house history check. o Peter J. Donovan is currently in compliance with the ABCC for his other license (Corporate wines, 16A Cummings Park, Woburn, and CW II LTD, 16A Cummings Park, Woburn). The store location will be leased from Danis Reading, LLC and upon delivery of unit, the landlord/owner will do build out of location for tenant. The space is approximately 9,000 SF, and is located between Creative Playthings and Market Basket. The application notes that a layout map will follow. I find no reason why the license application should not go forward. Respectfully Submitted, c2nA2�'�' Sgt. D ec ive Mark D. Segalla Criminal Division Commander Lk k,� � N FJWX � Town of Reading Community Services Director Town Planner 16 Lowell Street Phone: (781) 942-6612 Reading, MA 01867-2683 Fax: (781) 942-9071 jdelios@ci.reading.ma.us To: Peter I. Hechenbleikner From: Jean Delios, Community Services Director/Town Planner Date: March 26, 2010 Re: Application for Package Store Liquor License — The'Wine Bunker 128 Marketplace Shopping Center, One General Way I am writing in response . to your March 16, 2010 Memorandum requesting comments on the application for a Package Store Liquor License for the Wine Bunker. The Wine Bunker is a proposed discount liquor superstore that will occupy 9,000 square feet at the 128 Marketplace Shopping Center at One General Way. In these difficult economic times, local businesses have expressed.that they are struggling. to survive. High volume sales allow superstores -to offer deep discounts that can't be matched by smaller stores. Parking, traffic and circulation must be,carefully reviewed. Currently there are complaints that large delivery trucks violate the conditions placed on the Site Plan Review decision. The decision states that access is'to be from 128/Walkers Brook Drive or 28 via Goodall-Sanford Road. Any additional high volume retail use, such as the proposed use, must comply with this restriction to minimize any impacts on the surrounding neighborhoods. A detailed analysis is needed to verify that the I proposal for an additional 9,000 square feet of retail space can meet the parking and other requirements under zoning. A current use inventory is needed to verify compliance with both the 191,000 square foot retail use limitation as well as the total 822 parking spaces by use category (retail — 570 spaces; health club — 67 spaces; warehouse — 185 spaces). Providing future access from the site to New Crossing Road was a finding in the Site Plan Review decision, This has been explored, and should be pursued to mitigate existing circulation constraints. THE COMMONWEALTH OF MASSACHUSETTS ALCOHOLIC BEVERAGES CONTROL COMMISSION FORM 43 :Reading License Number City/Town Type of Transaction (Please check all relevant transactions) WNew License O New Officer/Director ) Transfer of License Change of Location Change of Manager Alter Premises O Transfer. of Stock Peter ,,T.. Donovan Name of licensee The Wine Bunker I/n1/2n1n Date ) Pledge of License Pledge of Stork Other FID of Licensee Peter Donovan D/B/A Manager 128.Marketplace Shopping.Center One General. Way Reading, .XA 0 't867 Address: Number Street Zip Code Annual_ . I . All* Alcohol — Package Store _, Annual or Seasonal Category: All Alcobol, Wine & Malt Type: Restaurant, dub, Package Store, lim, General on Prrinise, Etc. Description of Licensed Promises? 9000 �,q. ft. entrance/exit'front of building. Exit /loading dock rear of build- ing _ Sipgre i4•77" wide. 100" deep.,Alitli 1,200 sq. ft. -Of. mezzanine area. Application was fided:' 3/'03*/2010 11:13 a,n, Advertised: 3/23/2,010 - Chronicle Date & time Date & Publication Abutters Notified X Yes No Person to contact regarding this transaction: Name: Peter 3. Donovan Address: 35 Longmeadow Road, . Arlington, 'MA 02474 Phone #: 781572-6153 Remarks: The Local Licensing Authorities By: Alcoholic Beverages Control Commission !Effen Moriarty E;qecutive Director _ Remarks: The Commonwealth of Massachusetts Alcoholic Beverages Control Commission 239 Causeway Street Boston, MA 02114 ti Application for Alcoholic Beverage License for Retail Sale r. READING City/Town: CD New License (Cb, NewOfficer/Director Transfer of License Other Transf6r of Stock (specify) Section I PETER J. DONOVAN Name to appear on the license: THE WINE BUNKER Business Name (d/b/a, if different): TBD Manager of Record: FID of Licensee: 128 MARKETPLACE SHOPPING CENTER 01867 Address of Premises: Zip Code: — TBD — C4 Phone number of premises: Section 2 Type of license: (check one only) Club Package Store Veterans Club General on Premise Restaurant Other Ej Innholder Tavern Section 3 License Category All Alcoholic Wine and Malt Malt Only Wine Only Wine and Malt with Cordials Permit Section 4 License Class O Annual Seasonal Section 5 Person (attorney if applicable) who can be contacted concerning this application PETER J. DONOVAN Name: 35 LONGMEADOW ROAD, ARLINGTON, MA 02474 Address: 781-572-6153 (MOBILE) Phone Number: r•-J CP C7 0- WE 4 0, ?e6_r Is- I &bc'-, -4,0-u Section 6 Give a full description of the premises to be licensed, including location of all entrances and exits: Swanp is aDDroximateiv 9,000 SF located between Creative Playthings and Market Basket. The space is approximately 77' wide and 100' deep with 1,200 SF mezzanine area. One entrance/exit in front of building and one exit and loading dock in rear. Layout map to follow. 6a. Seating Capacity: Occupancy Number: Section 7 Applicant is an: Association Corporation Individual Partnership Non-profit corporation LLC Section 8 if applicant is an individual or partnership — List for individual or each partner: Full Name Home Address gmeadow rd, arlington, ma 02474 8a. Is individual or all partners United States citizens? DOB SSN (B Yes (0 No If no, specify citizenship: 8b. Is individual or all partners involved at least twenty-one years old?( FM) Section 9 If the applicant is a corporation, complete the following: State of Incorporation: Yes (13 No Date of Incorporation: Date qualified to do business in MA: 9a. How many s . hares of stock are authorized: How many shares are issued' Provide in the box the names if all officers, directors, stockholders and manager. Use * to indicate director Title Full Name Home Address DOB SSN Shares of stock owned or controlled 9b. Attach a copy of the vote by the Board of Directors appointing a manager or principal I representatives. dis -'O-Ler 9c. If the applicant is a corporation, answer the following questions: I : Are the majority of directors United States citizens? Yes 2. Are the majority of directors citizens of Massachusetts? Yes 3. Is the manager or principal representative a U.S. citizen? Yes No No' No Section 10 If the applicant is an association, provide in the box below the names of all association officers and members. Title Full Name Home Address DOB SSN Phone Number F-1 10b. Attach a list of all members of the LLC. Section 11 Will there be any construction, remodeling, redecorating or building on the premises for this license? ( E]) Yes (D No (If yes complete a,b, c and d) a. Give an exact description of the construction, remodeling, redecorating or building on the premises: K,KK Up,), An -L/ 0 vX LA) &o. YX 0 4- Cr b. What are the estimated costs: c. What is the construction schedule: d. State all sources of construction financing: Section 12 Do you own the premises? (EP yes No. if yes, please respond to the question below. As an individual Jointly Name of Realty Trust of Corporation (0) Other (If you do not own the premises to be licensed, provide the following information . about the owner.) Name: DANIS READING, LLC Phone Number: 781- 944 -5558 ONE GENERAL WAY, PO BOX 672, READING, MA 01867 Address: 16,500 MONTH 12a. If a lease or rental, provide the following information: $ per (month, year, etc.) 7/1/2010 6/30/2015 Beginning date of lease Ending Date of lease (provide copy of the lease) L eks e. '�-u (:�)``oa1 FINANCIAL ' Section 13 ;1- /lJ �- What assets wee purchased an cost? Equipment: $ Furniture: $ Goodwill: $ Inventory: $ License: $ Premise: $ 13a. Total Purchase Price: $ 13b. Identify below all sources of financing: Mortgage: $ Cash: $ Other (specify): $ Document all sources e.g. Loan papers, checking accounts, stock sales, etc. Seller: 13c. THIS IS NOT A PURCHASE ` All other terms and conditions: (provide purchase and sale documents) 13d. Are you seeking approval for license to be pledged: NORTHMARK BANK If yes, to whom: 13e. Will the inventory be pledged: NORTHMARK BANK If yes, specify to whom: ( R Yes (0) No O Yes ( No 13f. If a corporation, are you seeking approval for any corporate stock to be pledged: ( Yes O No If yes, identify to whom and identify the number of shares: OWNERSHIP INTERESTS Section 14 State the following information for all persons or entities who will have any direct or indirect beneficial or financial interest in this license: Full Name e of G ' jJ a AoJ h Home Address 35, "`5 e,%` JLo.J Z DOB Phone Number 781 - 572 -6153 I'V � 0 , 14a. Describe all types of beneficial or financial interest each person or entity identified in Question 14 will have in this license: Person or enti Beneficial or financial interest 100% BENEFICIAL AND FINANCIAL INTEREST IN BUSINESS 14b. Does any person or entity listed in Question 14 have any direct or indirect beneficial or financial interest in any other license granted under Chapter 13 8? 4 (xb Yes M No Name Type of license License Name and Address Description of Interest C.vE.f 5 t �ar(h.I�ntJ. package store Cor pvr � ��IC.s / (%fit �Jt�•1M Nt�4 o owner 100% ew11 wholesale license CW II LTD 141t1�i --7 0 100% Owner Jc ! na nJ, 1 t4 uwn,•� , /fit t 14c. Has any person or entity named in Question 14 ever held a license or a beneficial interest in a license issued under Chapter 138 which is not presently held? (®x) Yes (} No (If yes, provide the following for each person or entity.) Name Type of License License Name and Address Date ownership surrendered �� OdnvdK'1 package store 2P.:, ,.a l5exr oG+ 1/1998 Eltt 14d. Describe how all licenses in Question 14c were terminated (e.g. transfer of ownership, non - renewal, surrender, etc.) Date License Reason why the license was terminated 1/1998 package store non- renewal 14e. Has any person or entity named in Question 14 ever had a license suspended, revoked or cancelled? (E]) Yes (E]) No (If yes, provide the following information) Date License Reason why the license was suspended, revoked or cancelled 8/97 package store delivery by unlicensed vehicle by UPS - 3 day suspension 14f. Has any person or entity named in Question 14 ever been convicted of violating any state, federal or military law? ( ) Yes (x) No 15. a. Each individual applicant must sign. b. Applications by a partnership must be signed by a majority of the partners. C. Applications by a corporation must be signed by an officer authorized by a vote of the corporations Board of Directors. d. Applications by an association must be signed by a majority of the members if the governing body. All signers must have answered question 10. e. False information or failure to disclose are reasons to revolve a license or deny a license application. Signed subscribed to under the penalty of perjury, this day of IM E•rc� % , 2010 Rv ienie of Full Name Title A �� The Commonwealth of Massachusetts ALCOHOLIC BEVERAGES CONTROL COMMISSION THIS FORM, MUST BE COMPLETED FOR EACH: A. NEW LICENSE APPLICANT B. APPOINTMENT OR CHANGE OF MANAGER IN A CORPORATION C. TRANSFER OF LICENSE (RETAIL ONLY-SEC. 12 & SEC. 15) (Please check which transaction is the subject of an application accompanying this Form A.) PLEASE TYPE OR PRINT ALL INFORMATION ALL QUESTIONS MUST BE ANSWERED AND TELEPHONE NUMBERS'PROVIDED OR APPLICATION WILL NOT BE ACCEPTED. 1. LICENSEE NAME e (NAME AS IT WILL APPEAR ON THE LICENSE) 2 . NAME OF PROPOSED) 3. SOCIAL SECURITY NUMBER 4. HOME (STREET) ADDRESS lu- & li tq -C 7 5. AREA CODE AND TELEPHONE NUMBER (S): (Give both, your home telephone and a number at which you can be reached during the day). DAY TIME #7,0 1 - 5 7 2 - HOME# 6. PLACE OF BIRTH': ^ 7. DATE OFBIRTH:- 8. REGISTERED VOTER: _X YES NO 8A. WHERE ?: 9. ARE YOU A U. S. CITIZEN: YES NO fflel COURT AND DATE OF NATURALIZATION (IF APPLICABLE): (Submit proof of citizenship and/or naturalization such as Voter =s Certificate, Birth Certificate or Naturalization Papers) 11 � Y< FATHER'S NAME- k�9nn /\ �6 U00oV^� ----�''13. /DENTlO =~u "u /nER's MAIDEN NAME: 7�\«^F CRIMINAL (Massachusetts RECORD, �Nd e ��»y»�a��a»e orFadnnaU:AN OTHER - ARRE8TORAppEAwANCE IN CRIMINAL COURCH\R{ V' A ^n/m/m8L OFFENSE RE8ARDLESS OF FINAL _.. "S.//umyES NO IF YES. PLEASE DESCRIBE OFFENSE(S'GPEC|R �--- PENALTY ,ETC,) (S) SPECIFIC [ HP- RGE AND DISPOSITION (FINE, r S �� h� '� _ 14. PR/DR EXPERIENCE IN THE LIQUOR INDUSTRY: IF YES, PLEASE DESCRIBE: YES NO . 0 Li '% \] 15. FINANCIAL INTEREST, DIRECT �------ ORCERTlF/�XTE� ' � D�E�T'|NTH|�/�lANY OTHER LIQUOR L|CENSE p---- '�� NO ' EKK4|T U= YES, PLEASE DESCRIBE: k Z L7 16. EMPLOYMENT FOR THE LAST TEN YEARS (Dates. Poaiton. Emp|oyer, Address and i�h Te/ephonaNumber�)- ' known, .17, HOURS PER WEEK TOBE SPENT ON THE LICENSED PREMISES: 18. 1 HEREBY SWEAR AT NDER THE PAI�js AND PENAL TIES OF PERJURY THAT THE INFORMATION I HAVE GIVEN IWfHIS PLICATION IS TRUE TO THE BE S1 OF MY KNOWLEDG� �ND BELIEF, UAfE � � I `-V -1 LI- A N, Town of Reading M 1 all Street, 6'L(4 Readi" g,.MA 01867-2685 :INCO FAX: (781)942-9071 TOWN:A*NAGf-R E manager&i.Teading.rna-us I mail, town WeNsite: www. readingma.90V March 16, 2010 Mr. Peter J. 1)ofiovan.--,- dlb/alhe- Wine Bunker 351 Longmeadow Road Arlington, KA 02474 Dear Mr. Donovan- March o* We received your complete application 16, 2010, and tfie hearing On ffis inatt6i Will be schcAuled for April 13, 20 #0 at 8:30 p-rd.- lin the Selectmen's Meeting Room. While I you .'have submitted a C'ompleWd. application, the plan that you have subfriitted• is completely unacceptable in being We *tb determine the location within the 12-8 Market Place Shqpping Center, and the dimensious'aiiA layout of the facility. This is reqxiired in order for tis t o completely consider your proposal. Please submit this information assoonas• you. can. Peter 1. 116c en leiknei Town Manner PIR/pa A V6. Jv Is. 60:1Z LOOZ/tZ/ZO Zoo/ 100*d L69'OATr woo saximadoo LEGAL NOTICE OF j � TOWN OF READING To the Inhabitants of the Town of Reading: Please take notice that the ,Board of Selectmen of the Town of Reading will hold the follow- ing public hearings on Tuesday, /\pr)| 13. 20,10 in the Selectmen's Meeting Room, 18 Lowell Gtree1, Beading, Massachusetts: Water, Sewer -and Stormwater Rate Setting ux/u P.M. d :or Dining Policy (:::Amendment 9:0 3 p.m. Copies of the proposed doc- uments regarding these topics are available in the Town Manager's Offi 16 Lowell Street, Reading, MA from 8:30 attached. to the hearing on on the mxabm|�e at All interested parties are invited toattend, may. submit their comments in writing, or by email prior to4:OO p'rn' on April 13, 2010 10 townmanag- Bvorder of Peter 1. Hechenbleikner Town Manager / ~ Page 1 of I Hechenblefter, Peter Rom: rnrchambercom@aol.com Sent: Monday, March O8.2D1OB:24AM To: Hechenbleikner, Peter . Sobject:Re:outdoordhningUcenoe - withalcnho DRAFT 3-8-10 Hi Pete: I will get out to the membership today. Thank you. Irene Irene Collins Executive Director BNI< Chamber ofCommerce 978-664-5o6o ----- Original Message ----- From: Hechenblelkner, Peter «oh . reading, ma. ue> | rnrchambercom@aol.com Cc: Gchona. Paula @ci. reading. ma. uo> Sent: Mon, Mar U.201ULLZ4anl Subject: outdoor dining license - with alcohol DRAFT 3-8-10 |nana This the the draft of the revisions to the Outdoor Dining regulations, allowing alcohol service. Please distribute this tn your membership. } would b* interested in any comments/suggestions ASAP. I hav e scheduled a Public Hearing on the adoption of the revised regulations for April 13ot8PWl Thanks for your help Pete \ �� Page 1 of I Hechenblefter, Peter From: erin@thechocolatetruffle.com Sent: Tuoodey, March 09. 2010 8:33 AM To: Hanhanbleikner, Peter Subject: outdoor license Attachments: Erin K. Calvo-Bacci.vcf Hi Peter, here's one persons response: "| 2r0 glad they are UD8O h2 this. I think I S8VV it in there but if not, YVOU|d like to ensure that outdoor dining be smoke free" For the love ot' Chocolate Truffles! Follow uuonTwitter! Follow usonFaoebeooN Erin K.Calvo8eoc Corporate Sales/Buyer cuff Lq.-�qgm Store 781-944-7155 Mobile 617-797-3546 � ~� Page I of 1 Schena, Paula From: Heohenb|aikner,Peter, Sent: Friday, March 12, 2010 9:29 AM To: Gohena.Peu|e Subject: FW: Outdoor Dining For Board of Selectmen 443 Peter 1. Hechenble|hner Town Manager Town ofReading 1G Lowell Street Reading K8AO1887 phone: 781-942-9043 fax 781-942-9071 web www.readingma.gov email - Please let us know how we are do) fill out our brief customer service survey at From: Leslie Leahy [maUtoJleahy@hUzhingpoutg Sent: Friday, March 12, 2010 7:52AM To:Hechanble|knar Peter Subject: Outdoor Dining HiPete- |aminfav rofoutdoordininQinReading,aglorgasit is done ina tasteful way. For example, | can see outdoor dining in the area between the M. F. Charles Building & Family Dental or next to The Butcher Shoppe on Haven, but I would hate to see a few tables thrown on the sidewalk in front of Town Pizza. |do have a few concerns: 1) 1 don't think the sidewalks in the downtown area are wide enough to accommodate dining tables, a buffer from pedestrians & room to walk. 2) trash in the downtown area. I am afraid that outdoor diningw/ou|d|ncreasethetrashprob|emo—asitisnow\notaUthedoxxntovvnbusinassesnna|ntaintheereasin front of their stores, and the parking lot behind CVS is more often than not a disgrace. issue- Leslie Leahy The Hitching Post 196 Haven Street Reading, MA0l807 781-944-9224 vvvvvv.hitolzbzgpoetQifto.cozo 41V, Draft Amendments Section 3.10 — Licenses for Utilizing Public Sidewalks for Outdoor Dining The Board of Selectmen desires to encourage restaurants to provide outdoor dining on public sidewalks in the downtown area of Reading in a safe and orderly. manner. These regulations are adopted pursuant to Section 5.2.1 of the General Bylaws of the Town of Reading, which provides in part that "No person shall place or cause to be placed any obstruction in any street, public place or private way in the Town without permission of the Board of Selectmen...." Outdoor dining on private property may be permitted in addition to or in lieu of outdoor dining on a public sidewalk, upon site plan approval by the Community Planning and Development Commission. This policy addresses only outdoor dining on public sidewalks. The following regulations shall apply for licenses for utilizing public, sidewalks for outdoor dining, or "Outdoor Dining Licenses ": Application 1. Each application will be dealt with on a case by case basis. These guidelines are not intended to be a full list of issues to be dealt with by the Board but are guidelines to the Applicant. 2. Applications for Outdoor Dining Licenses utilizing public sidewalks shall be made to the Board of Selectmen by submission of an Application Form. The application will include the name, address, email. address, and telephone number of the owner of the building within which the restaurant is located, proof of ownership, a lease, or written approval of the property owner within which the restaurant is located (if other than the applicant) for the use of the premises for the license period. The application shall be signed by the owner of the restaurant and shall be accompanied by a copy of the current Permit to Operate a Food Establishment issued by the Board of Health. 3. The application shall also include 10 copies of a professionally drawn plan and all supporting documents containing the information required in order to be able to make a decision as to the license, and shall also include a plan for outdoor lighting if any is proposed. 4. The License is revocable at will by the Town for any reason whatsoever upon written notice to the Licensee from the Town. The License Agreement shall stipulate that in the event of such revocation, the Licensee shall have no recourse or claim against the Town for such revocation whether by way of monetary charges, a suit in equity or otherwise. 5. Outdoor Dining Licenses shall be issued only to Inn- holders and Common Victualers for portions of public sidewalks directly abutting their business, and will be issued only within a commercial or industrial zoning district within the Town, unless such a business shall exist and has pre -dated zoning, or has been granted a variance to do business in a location that is not in a business or industrial zoning district. 6. Prior to the issuance of a license for outdoor dining on public sidewalks, the -Board may require a review by the Community Services Director, Health Services Administrator, Police Chief, Fire Chief, Town Engineer, and the Building /Zoning Inspector and proof that all necessary approvals, permits, and other licenses needed to operate have been issued, Sale and Service of Alcoholic Beverages his/her it is the policy of the Board of Seleetmen that Meehalie Bever-ages eapmet b6 served on publie 11-05 alteration or- eAensien of pfemises where aleoholie bover-ages are served. The serving er- eensumpbe- of alcohol on any publie f is the subjeet of an Outdoor Dining bieense is expressly ferbidden. 7. Pursuant to section 5.5.6 of the General Bylaws of the Town of Reading, the Board of Selectmen may permit service and consumption of alcohol while on a public way. Therefore, the Board of Selectmen may approve the modification of a plan of the "licensed premises" pursuant to Section 3.2 of the Board of Selectmen policies, for: e Restaurant Licenses to Expose, Keep for Sale, and to Sell All Kinds of Alcoholic Beverages to be Drunk on the Premises; and ® Restaurant Licenses to Expose, Keep for Sale, and to Sell Wine and Malt Beverages to be Drunk on the Premises (less than 100 seats) to allow alcohol service and consumption on a sidewalk area as part of a "Licenses for Utilizing Public Sidewalks for Outdoor Dining." 8. Applicants who hold an alcoholic beverages license and who elect to apply for an Outdoor Dining License which would include sale and service of alcoholic beverages f . s° ng feed shall .provide a detailed alcohol control plan/strategy as part of their Outdoor Dining License application packet. The alcohol control plan shall include what steps the manager shall take to ensure that alcohol remains only on the licensed premises (including the sidewalk area). and not it +he sidewalk are . Such a plan/strategy may include signage, staff instructions, monitoring of the outdoor dining area, etc. The applicant shall also submit as part of the application packet the TIPS or- alcohol server training certificates for all managers and.servers of the restaurant which is licensed to sell alcoholic beverages. 9. There shall be no service of alcohol in an outdoor dining area unless the customer also orders and is served food from the menu. Standards for Operation 10. The area licensed for outdoor dining shall be limited to the sidewalk area immediately abutting an establishment otherwise licensed as a "Common Victualer ", and the licensee shall limit the placement of seating and other outdoor furnishings to the sidewalk immediately in front of the licensed establishment. 11. There shall be no bar or service bar located on the public sidewalk. All alcohol service shall be limited to customers who are seated at a table. 12. Due to the seasonal and temporary nature of an outdoor dining area, the seating within an outdoor dining area will not be considered an increase in the number of seats serving a restaurant or eating establishment and will not be counted toward any off - street parking requirement 13. Outdoor dining areas shall be considered as part of the restaurant and shall comply with Board of Health Regulations. In addition to any other requirements, smoking is prohibited in seasonal outdoor dining areas per Board of Health regulations. 14. The Board of Selectmen may require outdoor dining areas to be separated from their surroundings by a temporary removable perimeter barrier. No such barriers may "damage the public sidewalk. 15. Perimeter treatments, umbrellas, furniture and trash receptacles shall be supplied by the applicant and shall be maintained in a safe and sanitary manner by the applicant. All perimeter treatments, umbrellas, furniture and trash receptacles must be removed: at the end of each season. 16. The licensee shall provide, maintain, and empty as needed, outdoor trash receptacles during the times that the licensed premises are open for business. All trash receptacles shall be covered and trash removed nightly. 17. The licensee shall be responsible for keeping the portion of the sidewalk subject to an Outdoor Dining License clean and free of dirt, dust, and other debris from April 15 through October 31 of each year. In addition, the Outdoor Dining Licensee shall be responsible for preventing and /or cleaning up litter from the licensed establishment in areas abutting the licensed premises. 18. In no event shall the placement of outdoor dining furniture, umbrellas, or perimeter barriers create a pedestrian or wheelchair passage along the public sidewalk in a widt of less than four feet in width. Restaurants shall have an accessible path of travel at least 36 inches wide from the traveled portion of the public sidewalk to the doorway(s) of the establishment through the outdoor dining area at least 36 inehes wide. 19. Outdoor food preparation shall not be allowed unless approved by the Board of Health in accordance with their procedures and regulations. 20. The Outdoor Dining License shall be considered annually and every license shall expire on December 31 of each year, subject to renewal. No facilities or furniture shall be placed on the sidewalk as part of the license except for the period between April 15 and. October 31 of each year. 21. Within the period from April. 15 to October 31, upon notification from the Department of Public Works or from Public Safety personnel that weather conditions or work to be performed on the property of the Town requires removal of the outdoor dining furniture, the applicant shall immediately remove all of its property associated with the Outdoor Dining License from the public property. Administrative Requirements 22. If the license is approved by the Board of Selectmen the owner and operator of the restaurant shall sign a License Agreement and shall provide a required Certificate of Insurance before issuance of the License and before commencement of any activities under the License. 23. The Licensee shall provide evidence of insurance as required by the Town Manager and by State Statute. Such insurance shall cover the use of all equipment related to the premises related to the Outdoor Dining License. The Comprehensive General Liability Policy shall insure against all claims and demands for bodily injury and property damage with respect to the sidewalk dining facilities and services, and the Town shall be named as an "additional insured" in all policies of such insurance. If alcohol sale and service is to be part of the outdoor dining license, a liquor liability insurance policy shall also be required. The Licensee (and their heirs, successors and assigns in interest) shall hold harmless, defend and indemnify the Town of Reading and its employees and agents from any responsibility, liability and claims arising out of or related to the operations under the Outdoor Dining License. 24. The Licensee shall comply with all applicable laws (including the sign portions of the Zoning by- laws), rules, regulations, and conditions of other licenses and permits. 25. The license fee for the use of the public sidewalk shall be $100 per year and shall be payable upon initial application for an Outdoor Dining License, and for annual renewal of the license. In granting a License, the Board of Selectmen may impose such additional conditions as it determines to be appropriate. Adopted 7 -14 -09 amended —/--/I Page 1 of I > Schena, Paula Fromm: Hochenbleihner,Peter, Serit: Monday, March O8.2O1O9:2bAM To: rnrchambercom@aol.com Co: Goheno.Peu|o . Subject: ouhdoordiningUcenoe - witholcoho DRAFT 3-8- O Attachments: outdoor dining license - with alcohol DRAFT 3-8-1 O.doc Irene This the the draft of the revisions to the Outdoor Dining regulations, allowing alcohol service. Please distribute this bJyour membership. | would be interested in any ASAP. | have scheduled e Public Hearing on the adoption of the revised regulations for . April 13otgPN1 Thanks for your help Pete ' —( � Page 1 of 2 Schena, Paula From: Hechenbleikner, Peter Sent: Friday, April 09, 2010 12:44 PM To: Schena; Paula Subject: FW: Venetian Moon Include in Board of Selectmen packer — outdoor service Peter I. Hechenbleikner Town Manager Town of Reading 16 Lowell Street Reading MA 01867 phone: 781 -942 -9043 fax 781 - 942 -9071 web www,readingma.gov email townmanager@ci.reading . ma.us Please let us know how we are doing - fill out our brief customer service survey at ham: / /readingma- surve virtualtownhall net/survesid /de8bdaa16db9e6b4! From: Anthony Cavallo [mailto:anthony @venetianmoon.com] Sent: Friday, April 09, 2010 12:37 PM To: Hechenbleikner, Peter Cc: Rick Schubert Multiple Addresses; Camille Anthony forwading account; James Bonazoli forwarding account; Ben Tofoya; Steve Goldy forwarding account Subject: Venetian Moon Good Afternoon, I just wanted to make a couple of comments regarding the outdoor seating draft- policies. Line number 9 states, " There shall be no service of alcohol in an outdoor dining area unless the customer also orders and is served food from the menu. " 'This language would"not work at Venetian Moon because of the following: 1.T his is not a standard operating procedure for a full service restaurant. Standard operating procedure is a customer(s) is seated with menus, customer(s) is greeted by his /her wait staff, bread and water is served, the customer is told about any specials on the menu and a beverage order is taken (alcoholic or non) while customer is deciding on food item(s). Drinks are served and food order is taken when the customer is ready to order. Our patrons tend to take time reviewing the menu and order several courses during their meal, and it would be a negative impact on business if we had to tell patrons we could not fil[their drink order until after they had decided what they wanted from the menu. 2.Pat rons, while waiting for a table during peak hours, traditionally purchase a beverage (alcoholic or non) while they wait for their table. When the patron's table is ready, he /she is escorted to their table by a host, and the patron(s) can bring their drink to the table. Under these draft policies the patrons will not be allowed to be seated outdoors because there will be a beverage in front of them without ordering and served food. 3.Durin g peak hours of operation, the kitchen will be at or almost at peak performance. This means there will 4/9/2010 Page 2 of 2 bea� � wait for ��h��f�a��.K��n�� minutes -Lo' - to the patron's table, the patron would not be served an alcoholic beverage until the be served food. |ao�nead.| know �omnaxpehenmsthis wiUcause unhappy cuobznnana. 4.|f there a/ 4 patrons aton outdoor table, three order food and the rest do not. Only the three patrons vvU| be able hz drink aa|cohoUc beverage, vvhi|ethe foudbvviUhave bzbe denied service. |tio not unusual for Patrons to share appetizers and meals. This ie not an ideal situation for the customers nor the establishment, ' 5.|f there are 4 patrons at an outdoor table, all order food, one has a salad/appetizer and the rest do not. Only one patron will be able to drink a alcoholic beverage because he/she has food in front of them while the other three are waiting for their meals. Thank You Anthony Cov |lo Venetian Moon ` READING POLICE DEPARTMENT 15 Union Street: Reading, Massachusetts 01867 - Emergency Only: 911 - All Other Calls: (781) 944 -1212 - Fax: (781) 944 -2893 Web: www.ci.reading.ma.us /police/ EXECUTIV SUMMARY New Officers/Directors for Lonsthorn Steak House April 02, 2010 Chief James Cormier Reading Police Department 15 Union Street Reading, MA 01867 Chief Cormier, . , As directed by your Office and in accordance with Reading Police Department Policy and Procedures, I have placed together an executive summary of the application for new officers /directors for RARE hospitality International, Inc. d/b /a Longhorn Steak House located at 39 Walkers Brook Drive. This application will be going before the Board of Selectmen at their meeting on April 13, 2010. Officers, directors, stockholders and managers: 1) Manager of Record: Leigh Anne Bull (DOB not listed) 2) President /Treasurer/Director: William R. White III (DOB 11/11/59) 3) Vice President: C. Bradford Richmond (DOB 09/04/58) 4) VP /Secretary: Joseph G. Kern (DOB 12/12/61) 5) Assistant Secretary: Douglas E. Wentz (DOB 09/23/58) 6) Assistant Secretary: Colleen M. Hunter (DOB 06/22/72) Ownership Interests: 1) GMRI, Inc. -GMRI is the parent corporation and 100% stock owner of RARE Hospitality International, Inc. Darden Restaurants, Inc. is the parent corporation and 100% stock owner of GMRI, Inc. Darden Restaurants, Inc. is a publicly traded company on the New York Stock Exchange. 2) RARE Hospitality International, Inc. is the owner and operator of the restaurant. � �I EXECUTIVE SUMMARY New Officers/Directors for Longhorn Steak House Criminal History: o In State and out of State criminal histories were run on. all parties listed under "Officers and Directors as of 10/05/09 ". No records could be found showing any of the parties listed as ever been convicted of violating any state or federal law. • None of the parties listed could be located as having a Massachusetts drivers licenses. • All of the "Officers and Directors" have home addresses in Florida. Driver's license histories could not be completed for Florida due to the fact that Florida does not provide on -line driver's history information. The "Manager of Record ", Leigh Anne Bull has an active Massachusetts Driver's license and no criminal history. I find no reason why this license application should not go forward Respectfully Submitted, gt. Detective Mark D. Segalla Criminal Division Commander U AN t� NO FI T'hnothy P. CAW Treasurer and Receiver General February 22, 2010 Commonwealth of Massachusetts Department of the State Treasurer Alcoholic Beverages Control Commission 239 Causeway Street Boston, MA 02114 Telephone: (617) 727-3040 Fax: (617) 7274258 Kim S. Gainsboro Chairman Tewksbury, Franklin, Leominster, Boston, Marlborough, N. Attleboro, Haverhill, West Springfield, Millbury, Raynham, Mansfield, Pembroke, Wareham, Reading I The Commission has received a request from RARE Hospitality Interational, Inc. d/b/a LongHorn Steakhouse for New Officer / Director in the above-noted cities and towns. Due to the magnitude of these transactions, the Commission has received the information and documents provided by the licensee. The review was to determine whether the contemplated transaction is consistent with the provisions of M.G.L. c. 138. Based upon our'review, we are satisfied that the transaction is consistent with the purposes of the law and would not result in the individual corporate licenses being deemed to be out of compliance with the applicable statute. Accordingly, this letter sets forth out recommended procedure for the processing of these applications. Arrangements have been made for the Corporation to pay all of the $200 application. fees directly to the Commission.. Therefore, no fee needs to be collected. The Commission has reviewed and accepted copies of the following documents and instruments: 1. 5 Page Application 2. Vote of the Board of Directors 3. Certificate of change of the LLC Where there will be no change of existing managers, the Commission will not require that a Form A be completed, nor will the Commission require background information on the managers as such information should already be on file. . THE COMMONWEALTH OF MASSACHUSETTS ALCOHOLIC BEVERAGES CONTROL COMMISSION FORM 43 101600028 License Number Type of Transaction (PI ( ) New License ( ) Transfer of License ) Change of Manager ) Transfer of Stock READING City/Town case check all relevant transactions) New Officer/Director Change of Location ) Alter Premises , RARE HOSPITALITY INTERNATIONAL, INC. FID of Licensee LEIGH ANNE BULL Name of licensee LONGHORN STEAKHOUSE #5325 D/B/A, 39 Walkers Brook Drive Address: Number Annual Annual or Seasonal 3/22/2010 Date ) Pledge of License ) Pledge of Stock ) Other_ Manager 01867 Street Zip Code All Alcohol Category: All Alcohol, Wine & Malt Description of Licensed Premises: Full service restaurant restrooms for men and women, emergency exits.... Restaurant Type: Restaurant, Club, Package Store, Inn, GencTal on Premise, Etc. Application was filed: 3/22/2010 11:21 Advertised: P Date & time ublication Abutters Notified Yes No Person to contact regarding this transaction: Name: Tina watts, License Representative Address: c/o RARE Hospitality International, Inc., P.O. Box 695016, Orlando, FL 32869 -5016 PhrNIIR #• (407)245 -5913 Remarks: The Local Licensing Authorities By: Alcoholic Beverages Control Commission Remarks: Executive Divector the Commontuealtb of maooaOuoetto William Francis Galvin FPC Secretary of the Commonwealth One Ashburton Place, Boston, Massachusetts 02108 -1512 FORM MUST BE TYPED Certificate of Amendment FORM MUST BE TYPED (General Laws Chapter 15613, Section 15.04-,950 CMR 113.49) (1) Exact nameofcorporation: RARE Hospitality International, Inc. (as contained in the Division's records) (2) Registered office address: Corporate Creations Network Inc., 18 Tremont Street #146, Boston, MA 02108 (number, street, city or town, state, zip code) (3) This amendment shall change: (check appropriate box(es)) ❑ the corporation's name to*: ❑ the period of the corporation's duration to: ❑ the state or country of its incorporation to": ❑ the street address of its principal office to: ❑ the fiscal year end to: ❑ the activities conducted by the foreign corporation in the commonwealth: 21 its officers and directors: William R. White, III - President, Treasurer, Director Joseph G. Kern • Vice President and Secretary C. Bradford Richmond - Vice President Douglas E. Wentz - Assistant Secretary ❑ other Colleen M. Hunter - Assistant Secretary The name must satisfy the requirements of G.L. Chapter 156D, Section 15.06. " If the amendment includrs a change of its corporate name, or the state or country of its incorporation, attach a certificate evidencing the i-:-19—bo11911 duly authenticated by the secretary ofstate or other official having custody of the corporate records in the state or country under w it it incorporated If the certificate it in a foreign language, a translation thereof under oath of the translator shall be attached P. C. .156d.15w860.113 0II13MS City /Town: Reading The Commonwealth of Massachusetts Alcoholic Beverages Control Commission 239 Causeway Street Boston, MA 02114 Application for Alcoholic Beverage License for Retail Sale ( ) New License New Officer /Director ( ) Transfer of License ( ) Other { ) Transfer of Stock (specify) Section 1 RARE Hospitality International, Inc. Name to appear on the license. .Business Name (d/b /a, if different): LongHorn Steakhouse of Reading #5325 Manager of Record: Leigh Anne Bull FID of Licensee: Address of Premises: 39 Walkers Brook Drive Phone number of premises: 781-942.4801 Section 2 Type of license: (check one only) Zip Code: 01867 ( } Club ( ) Package Store ( ) Veterans Club ( ) General on Premise Restaurant ( ) Other ( ) Innholder ( ) Tavern Section 3 License Category All Alcoholic ( ) Wine and Malt ( ) Malt Only ( } Wine Only ( } Wine and Malt with Cordials Permit Section 4 License Class (,/ ) Annual ( ) Seasonal Section 5 Person (attorney if applicable) who can be contacted concerning this application Name: Tina Watts, License Representative Address: 1000 Darden Center Drive, Orlando, FL 32837 Phone Number: (800)248 -4918 ext. 5913 4 ki , Section 6 Give a full description of the premises to be licensed, including location of all entrances and exits: Full service restaurant with dining room, lounge area, bar and kitchen. Handicap restrooms for men and women, emergency exi s. 6a. 233 Seating Capacity: 189 Occupancy Number: Section 7 Applicant is an: ( ) Association Corporation ( ) Individual ( ) Partnership ( ) Non - profit corporation ( ) LLC Section 8 If applicant is an individual or partnership —List for individual or each partner: 8a. Is individual or all partners United States citizens? ( ) Yes ( ) No If no, specify citizenship: 8b. Is individual or all partners involved at least twenty-one years old ?( ) Yes ( ) No Section 9 If the applicant is a corporation, complete the following: State of Incorporation: Georgia Date of Incorporation: 1212911982 Fiscal Year Ends: May 2010 Date qualified to do business in MA: 9a. How many shares of stock are authorized: 100 How many shares are issued: 100 Provide in the box the names if all officers, directors, stockholders and manager. Use * to indicate director Title Full Name Home Address DOB SSN Shares of stock owned or controlled See attached list of Officers and Directors 9b. Attach a copy of the vote by the Board of Directors appointing a manager or principal representatives. 9c. If the applicant is a corporation, answer the following questions: 1. Are the majority of directors United States citizens? (✓) Yes ( ) No 2. Are the majority of directors citizens of Massachusetts? ( ) Yes (�/) No' 3. Is the manager or principal representative a U.S. citizen? (✓) Yes ( ) No Section 10 If the applicant is an association, provide in the box below the flames of all association officers and members. NIA Title Full Name Home Address DOB SSN Phone Number 10b. Attach a list of all members of the LLC. Section 11 Will there be any construction, remodeling, redecorating or building on the premises for this license? ( ) Yes ( ✓) No (if yes complete a,b, c and d) a. Give an exact description of the construction, remodeling, redecorating or building on the premises: b. What are the estimated costs: c. What is the construction schedule: d. State all sources of construction financing: NIA Section 12 Do you own the premises? ( ) As an individual ( ) Yes (✓) No. If yes, please respond to the question below. ( ) Jointly Name of Realty Trust of Corporation ( ) Other (If you do not own the premises to be licensed, provide the following information about the owner.) Name: Reading Plaza LLC c/o Arin Realty Co. Inc. Phone Number: 617 - 332 -8886 Address: 17 Lincoln Street, 2nd Floor, Newton Highlands MA 02461 12a. If a lease or rental, provide the following information: Beginning date of lease 03/10/2008 (provide copy of the lease) On File Section 13 What assets were purchased and cost? NIA Equipment: $ Furniture: $ Inventory: $ License: $_ 13a. Total Purchase Price: $ 13b. Identify below all sources of financing: Mortgage: $ Cash: $ $ $18,547.17 peL month (month, year, etc.) Ending Date of lease 0313112023 FINANCIAL Goodwill: $ Premise: $ Seller: $ Other (specify): $. Document all sources e.g. Loan papers, checking accounts, stock sales, etc. 13c. All other terms and conditions: (provide purchase and sale documents) 13d. Are you seeking approval for license to be pledged: ( ) Yes (f ) If yes, to whom: 13e. Will the inventory be pledged: ( } Yes ( r/ ) If yes, specify to whom: 13f. If a corporation, are you seeking approval for any corporate stock to be pledged: ( ) Yes ( /) If yes, identify to whom and identify the number of shares: OWNERSHIP INTERESTS IM No No Section 14 State the following information for all persons or entities who will have any direct or indirect beneficial or financial interest in this license: Full Name Home Address DOB SSN Phone Number RARE Hospitality International, Inc. NIA (407)2454000 GMRI, Inc. GMRI, Inc, is the parent corporation and 100% stock o ner of RAR Hospitality nternational, Inc. Darden !no. is o a publicly traded company on the New York Stock Exc ange. .! �Ib 14a. Describe all types of beneficial or financial interest each person or entity identified in Question 14 will have in this license: Person or entity Beneficial or financial interest GMRI, Inc. GMRI, Inc, is the parent corporation and 900% stock owner of RARE Hospitality International, Inc, Darden Re the parent corparatinn and 0 See attached list of Massachusetts York Stock Exchange. RARE Hospitality Int rnationai, Inc. Owner and Operator of the restaurant. 14b. Does any person or entity listed in Question 14 have any direct or indirect beneficial or financial interest in any other license granted under Chapter 138? (V) Yes ( ) No Name Type of license License Name and Address Description of Interest See attached list of Massachusetts restaui ants 14c. Has any person or entity named in Question 14 ever held a license or a beneficial interest in a license issued under Chapter 138 which is not presently held? ( y/) Yes ( ) No (if yes, provide the following for each person or entity.) Name Type of License License Name and Address Date ownership surrendered See attached list of cl osedlsold Massachusetts restaurants Ad. Describe how all licenses in Question 14c were terminated (e.g. transfer of ownership, non - renewal, surrender, etc.) Date License Reason why the license was terminated See attached Iist of cl sedlsold Massachu 3etts restaurants aurants, Inc, is any on the New � t�\ k 14e. Has any person or entity named in Question 14 ever had a license suspended, revoked or cancelled? ( �/) Yes ( ) No (If yes, provide the following information) Date License Reason why the license was suspended, revoked or cancelled See attached list. 14f. Has any person or entity named in Question 14 ever been convicted of violating any state, federal or military law? ( ) Yes (�/ ) No 15. a. Each individual applicant must sign. b. Applications by a partnership must be signed by a majority of the partners. C. Applications by a corporation must be signed by an officer authorized by a vote of the corporations Board of Directors. d. Applications by an association must be signed by a majority of the members if the governing body. All signers must have answered question 10. e. False information or failure to disclose are reasons to revolve a license or deny a license application. Signed and subscribed to under the penalty of perjury, this 110 day of February 12010 Bv: Signature of Full Name Title Colleen M. Hunter, Assistant Secretary o! V �; 7 Disposal of tangible property Board of Selectmen Department heads — List of tangible. 8 Authorizing Revolving Funds Board of Selectmen U n 1 „" write up for4he library fund Sehen-a -- man -you 9 jApproving FY 2011 to FY 2020 1 Board of Selectmen 10 1 Appropriating Chapter 90 funds (Board of Selectmen I I Zambouras — need the $ amount 46 1 1 DRAFT April 2010 Annual Town Meeting WARRANT OUTLINE 04/09/2010 Art. Mover/ Moderator # Article Description Sponsor Comment Notes tion MIMEIec Reports Board of Selectmen 2 Instructions Board of Selectmen 3 Amend Capital Improvement Board of Selectmen " LeLacheur — need 4 Program FY 2010 — FY 2019 Proposed amendments Amend FY 2010 Budget FINCOM LeLacheur — need 5 proposed amendments Payment of prior years bills Board of Selectmen LaPointe 6 7 Disposal of tangible property Board of Selectmen Department heads — List of tangible. 8 Authorizing Revolving Funds Board of Selectmen U n 1 „" write up for4he library fund Sehen-a -- man -you 9 jApproving FY 2011 to FY 2020 1 Board of Selectmen 10 1 Appropriating Chapter 90 funds (Board of Selectmen I I Zambouras — need the $ amount 46 1 1 11 Approving funding for snow plowing Petition I Zager the report. churches I I lineludes the 12 1ADDroving FY 2011 Budget - I IFINCOM 13 Accepting Meals tax FINCOM LeLacheur — FINCOM needs to put together their background 14 Revise "Smart Growth" Stabilization Board of Selectmen 2/3 vote fund, and appropriate money into the fund 15 Change in the income, asset and age Board of Assessors LeLacheur —this limits of certain M.G.L. Chapter 59, write-up needs to be Section 5, Clause 41C elderly tax expanded exemptions 16 Authorizing contracts greater than 3 Board of Selectmen 2/3 vote years — Rubbish disposal; Rubbish Zager we need a collection and recycling *11 .1 r 4-- .. 17 Accept .gifts from Patrons for Older Board of Selectmen P14 M _o w -fte--u Adults Inc. 18 Accept gift — Patrick Schettini School Committee Delai — is this write- Scholarship UE ok? Accept Gift — Downtown Steering Board of Selectmen M will do write up Committee I r - I 20 Authorizing use - of Board of Selectmen 2/3 vote Sunnyside/Fairview sewer debt for Zambouras an California Road sewer project LeLaeheur- wil' need awriteAqi-.-Do 21 Acceptance of Chapter 148. section Board of Selectmen Burms see if you 26i — sprinklering of buildings with 4 want to add to the or. more housing units write up in light of your exehange with 22 Amending General Bylaw section I Board of Selectmen 4.5.2 to make the junk license penalty subject to the noncriminal disposition 23 Amending General Bylaw — 2.1 re Petition taxes and fees 24 Granting easement to 767 Main Street Board of Selectmen 25 (Accepting easement — Howard StreetlBoard of Selectmen drainage 2/3 vote inserted Zambour-as will need map that ean be into -the 2/3 vote Zambour -a-s will need map that ean be inserted into the 29 IRemoval of Town Meeting members JBoard of Selectmen �t�,3 2010 Town Manager's Goals and Action Plan Town of Reading MA Status Report / /10 Shaded blocks represent action items that are completed. z ow S Finance 1 Complete labor negotiations for 2011 PH 6-30-10 50% 2 Limit reliance on non- recurring revenue including re'ser'ves,, ' RLe' -26-10 J00% Apply for stimulus funds and other outside resources. ALL ongoing -3 Services Customer Service policy and action plan PH/ALL 1-5-10 75% -4 5 Community Services tracking software JD /RLe 4-1-10 25% 6 Customer Service request module on web site RLe 9-1-10 0% 7 Electronic interaction via web site RLe 12-31-10 0% 0 erations ""'0" Eliminate Church Parking lot plowing iz 5-1-10 75% -8 Review Sidewalk snow plowing iz 6-1-10 20% -9 10 Priority DPW Management Study items iz 12-31-10 10% 11 Add additional MUNIs modules GLa 12-31-10 30% 12 'Expand records management, with public access as appropriate RLe 12-31-10 10% 13, Rubbish collection and disposal and recycling bidding iz 9-1-10 15% Health and Safety 14 1 Complete continuity of operations (COOP's) planning GB 4-1-10 60% 15 Complete evaluation of regional public safety dispatch GB/JC 12-31-10 70% 16 Continue work with School. Department on health/safety issues GB/JC/JD /JDo 12-31-10 10% 17 Healthy Communities/Obesity prevention JD 12-31-10 25% Co mmunity Development / Sustainability 18 Affordable Housing JD Ongoing 10% 19 Construction of major downtown private developments JD Ongoing 10% 2-0 -South Main Street design guidelines JD 9-30-10 0% 21 Way-finding system JD 6-30-40 75% 22 Implement priority downtown parking action items PH/JD/JZ Ongoing 10% 1 23 Evaluate acceptance of Green Communities program PHNC 6-30-10 5% 24 Continue to meet sustainability goals PH 12-31-10 10% Asset Management. 4/9/2010 2010 Town Manager's Goals and Action Plan Town of Reading MA Status Report / /10 Shaded blocks represent action items that are completed. c 044 VJ 1:4 �A 4 WUA Q o. o 0 25 Complete /expand performance contracting PH /JDo 12 -31 -10 50% 26 Implement ad hoc Municipal Building Committee PH 1 -31 -10 50% 27 ' Complete Mattera Cabin JD 9 -1 -10 25% 28 Begin Memorial Park construction JZ 5 -1 -10 10% 29 Complete Washington Paris and Killam playgrounds JZ 10 -1 -10 10% 30 Complete Joshua Eaton Master Plan JZ 6 -30 -10 10% 31 Landscape Architect for Birch Meadow JD/RLe 6 -30 -10 80% 32 Add to Town's trail system, including Ipswich River Greenway JZ Ongoing 0% 33 Funding — West Street project PH 12 -31 -10 0% Governance, Regulation, and Policy Development 34 Scope for Zoning Bylaw revision JD 4 -1 -10 75% 35 Sign Bylaw revision JD 5 -1 -10 100% 36 Revision to 63 of Zoning Bylaw = Nonconforming situations JD 5 -1 -10 100% 37 Junk regulations PH ' 4 -1 -10 100% 38 Earth Removal regulations JD 5 -1 -10 100 %, 39 Facility and site naming policy PH 4 -1 -10 10% 40 Communications policy PH 6 -30 -10 0% 41 Review /Revise Traffic Rules and Regulations PH/JC 9 -1 -10 0% 42 Complete General Bylaw review PH 12 -31 -10 10% 43 LIP regulations JD 9 -1 -10 75% Human Resources/Personnel . 44 Labor contracts PH 6 -30 -10 50% 45 Evaluate Health Insurance RLe 6= 30 -10, 100% 46 Consider Disability Insurance RLe 12 -31 -10 10% 47 Continue B /C /C Chair and Vice Chair training PH 9 -30 -10 0% 48 Implement Ethics /Open Meeting Law training and record keeping RLe 6 -30 -10 50% KPV of Dennrtment Wends' PH — Hechenbleikner RLe — LeLacheur GLa — LaPointe JD — Delios GB — Burns JC — Cormier JZ .- Zager RU — Urell VC - Cameron JDo - Doherty ALL — all Department Heads 4/9/2010 2 / 1 �v 2010 Town Manager's Goals and Action Plan Town of Reading MA Status Report /10 1 Complete. labor negotiations for FY 2011 ♦ Negotiate 1 year contracts With each of 6 unions by June 30, 2010 4 Dispatch ❑ Patrol Officers ❑ Police Superior Officers ❑ Firefighters DPW Engineers 2 Limit reliance on non-recurring revenue including reserves Constrain the need for Free cash to balance FY 2010 budget Limit the recommended use of cash reserves to balance the 2011 budget — attempt to use less than the $1 million authorized by FINCOM done 3 Apply for stimulus funds and other outside resources, ♦ Community Services Scan all available information for opportunities to secure outside funding including public grants and private partnerships like working with area banks to assist with storefront improvement program financing. Police Department Aggressively search for grants and make application where grant requirements can be met and accomplished. Fire Department is actively pursuing outside sources of funds. For 2010 we received Assistance to Firefighters Grant for $67,000. We will use these funds to purchase two 12 lead defibrillator monitors and seven semi-automatic defibrillators. This will allow us to equip Ladder 1 or Engine I with ALS equipment and expand our ALS program. Secured grant for Town Forest evaluation Through school/facilities department secured $150,000 stimulus grant for energy conservation 4 Customer service policy and action plan. Review policy and plan drafts and make constructive recommendations that would enhance the implementation of and effective Customer Service policy. ♦ After Policy is adopted, educate employees and implement policy. In progress — feedback re customer log ♦ Identify areas that need to be targeted for future training. Schedule an in house training in the Community Services Department to improve use of electronic (Outlook) calendar updates as well as voicemail. 4 Identify rules, regulations, by-laws, procedures needed to be updated, revised, and streamlined within Community Services divisions and across 4/9/2010 ��3 2010 Town Manager's Goals and Action Plan Town of Reading MA Status Report / /10 the department as well as the Town. DPW has identified several potential changes ♦ Draft FAQ for ConsCorn 5 Streamlined Permitting Software ♦ Final review of FB Gov and ViewPermit software with final recommendation to follow. Stepped back to do further review of procedures. Expect completion of review by end of May, selection by end of June ♦ Conduct last phase of due diligence 6 Customer Service Request module on web site 7 Electronic interactions via web site 8 Eliminate church parking lot plowing follow up letter sent to all churches reminding them of elimination of town plowing services for 2010/ 2011 winter season. Waiting for final action/ vote at April Town Meeting to see if program will continue for FYI 1. 9 Review sidewalk snow plowing/ removal policy ♦ meeting with all appropriate parties to, review current sidewalk plowing locations. In process of "internally" reviewing additional sidewalk plowing requests, as well as current program; engineering preparing current rrent plan/ map- will set up . meeting with all parties by end of the month. ♦ complete draft of any proposed program changes for review by Town Manager and Selectmen - 5/1/10 ♦ completion of 2010/2011 sidewalk snow plowing/ removal program review 6/1/10- 10 Priority DPW Management Study items Have attended seminars on regionalization and succession planning with performance management upcoming. Will continue with aggressive employee training programs, working with HR on employee development plans, Analyzing/making improvements to facilities/ grounds. Meeting scheduled with Town Building committee. Engineering staffing being analyzed. Daily Vehicle/equipment repair p operational improvements and efficiencies being made. ♦ Continue research / analysis of potential alternative options for future DPW maintenance functions, facilities and operation. Attend conferences/seminars on regionalization alternatives to public works services/ programs. ♦ Review/evaluate current engineering 'division. staffing levels related to current workload, as compared to private consulting services options. 4/9/2010 4 2010 Town Manager's Goals and Action Plan Town of Reading MA Status Report / /10 ♦ Continue to provide/promote specific training programs for all employees to increase efficiency, upgrade licenses, . provide on the job training, and prepare for future succession planning. Work with Human Resources to develop Individual Development Plans (IDP) and updated job descriptions for employees. MUNIs software provides tracking capability for current training and licenses held for every employee. ♦ Analyze current maintenance/mechanic staffing configuration, skill level - via formal evaluation program. Investigate new structure potential for equipment maintenance/highway division to maximize efficiencies and minimize downtime, plus review current operation for improved efficiencies. ♦ Prepare DPW site plan looking towards increased efficiency, aesthetic improvements, and security enhancements. ♦ Attend Performance Management course to help define strategies for effectively measuring and selecting practical performance measures, and analyzing and using data to improve performance. 11 Add additional MUNIs modules Implement version 7.4 - Completed on March 5 and 7th. Still troubleshooting some changes in data entry and reporting but we are 98% complete Implement ambulance billing — completed 2 training session in March. All ambulance runs starting April 1 will be billed through Munis billing module 100% complete. ♦ Implement cash registers — working with Munis support to connect the hardware and sot up the proper permissions. 10% ♦ Implement Human Res6 urces - Conducted Status meeting to outline the agenda for the training days.' Established paper trail for workflow. Set up 2 training classes in April for Personnel Action Workflow, Position control and Training Tracker. 5% complete. o Crystal reports Training 0% ♦ Employee Self Service review and possible implementation. 0% 12 Expand records management with public access as appropriate 13 Solid Waste collection, recycling contract On track for fall 2010 RFP for Solid Waste/Recycling/Disposal. In contract negotiations with current vendors for potential long term extensions and added contract features. set up kick off meeting to initiate/ prioritize scope of services and expectations - Mid -Feb ♦ research various municipal programs and service options - 4/1110 ♦ draft formal RFP procurement document - 7/1/10 ♦ RFP for solid waste collection and recycling out to bid - 12/1/10 13 Disposal contract 4/9/2010 2010 Town Manager's Goals and Action Plan Town of Reading MA Status Report /10 ♦ Renegotiate current contract with Covanta, extending contract for additional 13 years 14 Complete Continuity of Operations (COOP) Planning: o The goal of the project is to identify a succession plan for each Department, identify secondary location to operate and provide for storage and retrieval of key records. A succession plan and essential functions have been identified and prioritized for all departments and divisions. 16 Complete evaluation of regional public safety dispatch. ♦ Reading is part of a multi-community effort that is currently exploring the feasibility of providing a regional 9-1-1 dispatch center. We are currently in the second phase of the project and the objective of this phase is to develop a detailed feasibility and information plan for establishing a Regional Emergency Communications Center to serve the city of Melrose and the towns of Reading, Stoneham and Wakefield as well ' as the Middlesex 'Sheriffs Office (MSO). If feasibility is established, the plan will serve to form the basis of an implementation plan that can be reviewed by each community. We are in the process of identifying possible sites, indentifying governance options, software and other technical issues. A final report on the feasibility of combining dispatch services will be completed at the end of April 2010. Analyze Phase 2 results and make recommendations on potential impacts to community regarding possible implementation of study. 16 Continue to work with School Department on health/safety issues. o Dedicate the Police School Resource Officer to this with a high priority rating. This is a continual process that does not have an end point. 17 Healthy Communities — obesity prevention ♦ Meet with schools to work on health and safety issues. + Advance "Healthy Reading" programming including obesity prevention. Through a social marketing campaign promote increased the levels of physical activity, healthy food choices, and lifestyles throughout the community. This w. ill lead to a reduction in the symptoms of chronic disease especially diabetes and cardiovascular illness which are among the most prevalent diseases in the community 18 Affordable Housing + Develop strategies for expanding supply of affordable housing. + Monitor SHI and develop ways to preserve existing affordable housing. * Work with regional housing groups to advance housing goals + Have been working with potential buyers of the Pierce Organ Pipe Building to encourage affordable housing as part of a re-use plan. Working with Peter 4/9/20101 6 I 2010 Town' Manager's Goals and Action Plan Town of Reading MA Status Report / /10 Sanborn Place regarding their plan to expand approximately 60 units. Participating in review and comment on 885 Main street proposed LIP or 40b. ♦ On-going outreach to property owners/developers in the 40R Downtown Smart Growth District and in the 4011 Gateway Smart Growth District 19 Construction of major downtown private developments o Major Developments — Work with developers of 3 key parcels downtown: ongoing contact made with each of the major developers at least once every other week. o Atlantic; Applicant has a meeting with the neighborhood on 4-12-10; DRT held 4-5-10; Application to CPDC for site plan approval May 2010 o MF Charles; no activity o 18-20 Woburn St. met with property owner and potential restaurant — property owner needs additional tenants before the project is viable for financing 20 South Main Street design guidelines ♦ finalize draft and I INETR MG!, I 21 Wayfinding system ♦ Draft report reviewed in March, 2010, with linal to follow by June 1, 2010 22 Implement priority downtown parking action items ♦ Ongoing sign maintenance/installation as required for new parking requirements as developed by selectmen,: PTTF,commiftee, etc. ♦ Finalize list of new bike rack locations and apply for same (DPW to install in various downtown and town-wide locations) list finalized and reviewed with Board of Selectmen; application to be made as soon as funds aare available. ♦ Encouraged Venetian Moon to develop valet parking 23 Evaluate acceptance of Green Communities program 24 Continue to meet Sustainability goals ♦ Downtown Parking Recommendations — Implementation 26 Complete/expand Performance Contracting Apply to the State for available stimulus funding to expand the Performance Contracting program to apply to windows at Library, Town Hall, Birch Meadow School, and Killam School Got a $150,000 grant which will allow us to do all of the windows at Town Hall ♦ Complete existing Performance Contracting project on or about 12-31-10 excellent progress 4/9/2010 7 2010 Town Manager's Goals and Action Plan Town of Reading MA Status Report / /10 26 Implement ad hoc Municipal Building Committee Establish Committee established,), Appoint members appointed (all but 2 positions) ♦ Focus early attention on Cemetery Garage and library the Committee has met 2X and set up a work schedule. 27 Complete the Mattera Cabin Complete the design of the project done Develop a schedule — with Metro Tech Vocational School done Fundraise for the cost of materials for the project - % raised, the remainder "loaned" through the FINCOM reserve Fund; Conservation Commission Chair is doing fund raising ♦ Assist Metro Tech with al aspects of the project Conservation Administrator is lead person on the project ♦ Working group to develop program of year round use fo the property, including rental for income to support the operations of the cabin 28 Memorial Park construction 4 bids for construction out on street - Contract signed & pre construction meeting this week. q pending fa ' vorable pricing, construction to start - 5/15/10 anticipated start date is ' 4-12. Ground breaking is 4-22 ♦ DPW employees to provide work on roadway, drainage, pathways, and site demolition - DPW has started cleaning brook and doing some site demolition work. RMLID has removed lights and disconnect service. ♦ Final roadway paving (Harrison Street) with FY1 1 road money - 11/1 /10 29 Complete Washington Park playground Washington Park playground on schedule for June installation. Contract has been awarded, portion of basketball court has been removed. Sidewalk and curb work to commence this spring. Ongoing fundraising activities- Feb/March/April Completion of formal RFP process & out to bid. - Feb 15 Contract awarded; Site prep work to be completed (as weather permits). May/June DPW workforce needed to cut basketball court, remove fencing and old playground equipment. - July/August o Installation process heading towards completion. - August/Sept ♦ Installation of curb and sidewalk ♦ Release of abutters use of a portion of the site, and restoration of those portions . of the site I 4/9/2010 8 2010 Town Manager's Goals and Action Plan Town of Reading MA Status Report / /10 30 Complete Joshua Eaton Master plan All documents and plan revisions have been ' completed.. Final submittal to Selectmen on schedule for late May/ early June. Review/ develop/ finalize plans with master plan committee and town staff - Feb ♦ Public hearing on draft plan with Recreation Committee - Recreation Committee hearing set for 4/15 Plan update based on public input - April o Present proposed master plan to selectmen for review and approval - May/June Installation of 1St phase of project with funding by PTO 31 Landscape architect for Birch Meadow 32 Add to town's trail system- including Ipswich River Greenway Will continue to work with Trails Committee, Conservation, etc..to enhance town wide system- ongoing. ♦ Spring 2010 - contact Trails Committee to initiate discussion on potential plan to promote/ identify town-wide trail system + Ongoing trail enhancement prioritized work.throughout 2010 as permitted + Town Forest master plan grant received for forest stewardship — to be completed by 6-30-10 * Installation of boardwalk with grant from State — Bare Meadow — Haverhill Street end work to start 4-10-10 * Installation of remaining portions of Maplewood section of boardwalk 33 Funding for West Street proiect Next possible revision to TIP would be late summer/ early fall. If project does not get funded then, then next possible revision option would be in the spring of 2011. 34 Scope for Zoning Bylaw revision ♦ Develop scope of work to update the portions of the bylaw, not including those portions enumerated in 35 and 35, and consider doling the work piece-meal 35 Sian Bylaw revision + Proposed changes to Section 6.2 of the Zoning Bylaw (Sign By-Law) drafted by the EDC; public forum on 1113/09; subsequent review by CPDC; BOS review; schedule public hearing; CPDC approved on 3/1/10 after public hearing; On the warrant for Spring Town Meeting 36 Revision to 6.3 of Zoning Bylaw — nonconforming situations * Proposed changes to Section 6.3 of the Zoning Bylaw (Non-Conforming) 4/9/2010 9 qtl 2010 Town Manager's Goals and Action Plan Town of Reading MA Status Report / /10 for review. by CPDC at 1/11/10 meeting; BOS review; schedule public hearing; CPDC approved on 3/1110 after public hearing submitted article to Spring Town Meeting. 37 Junk regulations Recommend to the Board of Selectmen an amendment to the bylaw re non-criminal disposition for violations — to be included on the Annual Town Meeting warrant Draft proposed regulations for the Board of Selectmen to consider adopting If the Board of Selectmen is in general agreement, conduct outreach to those who would be affected Board of Selectmen has decided to rescind the entire Bylaw — no further work to be done Schedule a hearing on the adoption of the proposed rules and regulations 38 Earth Removal regulations 0 Final Draft approved by CPDC 39 Facility and Site naming policy 40Communications Policy ffic Rulet * Assign the Safety Officer this task ♦ Explore the opportunity for a college intern to assist with this task. 42 Complete General Bylaw review — Bylaw Committee has agreed to take this on as a project. They will be working with the Town Clerk, and Town Counsel as needed. The target is to complete the process by, the end of the CY and have this on the Warrant for the 2011 Annual Town Meeting. 43 Revise LIP Guidelines Review existing LIP regulations with Town Counsel Compare existing regulations with State regulations and guidelines. o Drafted revised regulations for review by Board of Selectmen at workshop meeting and then hearing and adoption by Board of Selectmen 44 Complete Labor Contracts see item 1 45 Evaluate Health Insurance Renewal evaluated and being negotiated 4/9/2010 10 2010 Town Manager's Goals and Action Plan Town of Reading MA Status Report / /10 46 Consider disability Insurance 47 Complete B /C /C training 48 Implements ethics /OML training and record keeping Town Clerk has taken on the responsibility of implementation of the initial Ethics training requirements o Regulations are being developed by the AG's office on the changes tot the Open Meeting Law, and the Town Clerk will ujndertake the very extensive training that will be needed to implement those changes. 4/9/2010 11 4 10 '* TO: Board of Selectmen Date: Thursday, April 08, 2010 Re: Customer Service Survey —1 st Quarter 2010 Attached are the detailed Customer Service Survey results through 4-7-10. The following are highlights of the customer service survey system this year: +To date in 2010 we have received 87 surveys, compared to approximately 100 for the entirety of last year. The number during the first quarter of this year has been enhanced to some extent by the DPW office sending out a survey form to 100 of those who received customer service for: • rebates through our water conservation program • assistance with storm damage/flooding • abatements o stickers o services through our electronic DPW contact on the web site o The respondents accessed a number of different Departments: o Finance — 4 * Town Clerk — 10 o Community Services/Planning — 5 * Building /Inspections -10 ♦ Elder/Human Services — 2 ♦ Health — 9 o Library — 5 o Public Safety ♦ Police — 3 ♦ Fire - 2 o DPW — 28 * Recreation — 5 ♦ Engineering — 5 o The reasons for the visit were varied — to almost everything that the Town does. The most frequent reasons were for building or health permits. ♦ The 2009 compared to 2010 to date ratings are as follows. Keep in mind that 1 person equals less than one Page 1 �' Question Rating 2009 1s 'Q 2010 3 Assisted Timely? Good 2.8% 1.2% Excellent 94.4% 95.4% 97.2% 96.6% 4 Staff knowledgeable? Good 2.9% 3.5% Excellent 94.1% 92.9% 97% 96.4% 5 Accomplish what you came for? Good 8.4% 4.7% Excellent 88.9% 90.7% 96.3% 95.4% 6 Staff professional/courteous? Good 1.2% Excellent 97.2% 96.5% 97.2% 97.7% 7 Clear understanding Good Not Asked 6.1% Excellent 91.5% 97.6% + The comments on each survey are very worthwhile reading. It is particularly impressive that 60% of the respondents cared to write comments, and some of those are quite lengthy. + Many residents did not want to be added to the mailing list for future information about the Town (35%), but many of those, indicated that they were already on the list. Also attached are comments I received from the Department Heads. Their major concern is the issue of the "customer service log" referenced in section 3 under "Customer Service Feedback". The universal concern is that the amount of time it would take to collect and maintain a log of customer service contacts (in most departments, this is dozens per day) ' would detract from our capacity to actually provide customer service. Based on that feedback, I have not required these logs. We are discussing how to collect information on customer service that is not collected by customers filling out the logs. For example, letters or phone calls or emails received by supervisors and not part of the customer service survey, but provide valuable input and comment on how we provide customer service. Finally, in response to the question of "what are the obstacles to great customer service" that I solicited from the DPW supervisors at a 2 hour meeting on customer service, most of the supervisors have put together some very thoughtful comments that I wanted to share with the Board of Selectmen. This is very useful information from that department from employees "in the trenches" that I thought would be of interest to the Board of Selectmen. I would anticipate that some of this feedback would help inform us as we make decision through the budget or other ther decisions, on DPW operations and contracts for services. . ® Page 2 SurveyMagik:: Results:: Customer Service Survey Pagel of 5 Customer Service Survey Results Show All _ Slpw'` CSV By Answer I CSV By Taker I Display by Taker I Manage Labels I Print 1. What department did you .visit? Answered: 87 Skipped: 0 • Finance • Building o Building • Building Inspector • Library - Chilren's Department o Town Clerk • Town Clerk o Building • Town Clerk o High School to Vote • Community Services o Elder Services Social Worker Marie Ammer • Van Transportation o XILIZfQVgwR o Community Services • Adult Library • Planning • Collector • Town Clerk • Newspapers, Children's Section • recreational o Health o Clerk, Health (Anne & Darlene) • Comunity Services • Town Clerk • Town Clerk • Town Clerk o I spoke to Larry in Health • Health • Town Clerk • Health o Health • Engineering • Health • Building • Water • Inspectional Services o Public Works o Building • Recreation • Tax Collectors • Building o Building Department o Engineering Dept. of Water and Sewer o planning • Health Department • Health Department • Fire Department responded to me at home http:// readingma- survey.virtualtownhall. net /results /sid /603 ffd2e45471.75 3/ q.,k 3 4/8/2010 I SurveyMagik:: Results:: Customer Service Survey Page 2 of 5 o Town Clerk '& o DPW Recreation • Library • Finance Office • Town Clerk o recreation o Police Dept. o Public Works Garage • DPW • Police o Public Works • water • Building Dept. o Engineering e Paul and John in DPW o Water and Sewer • Public Works • Public Works Water Dept. • Water e Recreation o DPW Office - Town Hall • Water • DPW • Public Works • DPW • Water o Engineering • DPW • Water Dept. • business manager • Public Works e Public Works o Water • Water • fire o Library -Adult & Children o Water Dept. o Engineer, Public Works, Board of Health o Public Works 2. What was the reason for your visit? Answered: 84 Skipped: 3 o try out survey • Plumbing Permit • permit for work • looking to buy a house, wanted to know setbacks • Pleasure • Birth Certificate • Absentee ballot • needed copoy of plans we lost. • Dog License • To vote for Senator • Housing & Fuel Assistance • Suggestions to help with sharpley reduced income (due to "Great Recession ")! • To Senior Center from Peter Sanborn and return • oUNEIOFS • books • permit • Pay bill s Certifieds o Borrow books, use computer • basketball coach o Question regarding Application far Keeping Animals • Filed paper work • Elder Services • birth certificate • • My sons birth certificate Dog License o Questions concerning food for an event • Temporary Food Permit • voter list • obtain food permit http:// readingma- survey.virtualtownhall. net /results /sid/603ffd2e45471753/ 4/8/2010 SurveyMagik::Results::Customer Service Survey • • o. • H • e • • • • Temp Food permit Copy of plot plan Inquire about cesspool removal Permit Application Meter not sending signal Zoning matters Required new recycling bin 3 season room and garage Sunday Basketball Tax statement See permits on house considering buying. Zoning clarification of house on Main Street To have sewer cleaned out follow up on hearing Info for flooding in basement Info on flood cleaning a fall Notary Stickers check out book Update records Business Certificate to register for b ball Missing Trailer Plate To report pot holes Trash stickers help Trash Stickers new washer dryer Building Permit Looking for size of lot Pumped out my yard Unusually high water meter reading toilet rebates . Water in the basement. High water reading. To get a sticker for matresses and bureau Rebate on water conserving washing machine. A slip to discard sofa. Water in basement (sewer). Water in yard New washing machine energy.credit. Water issues Bill being high. data collection for national survey of rates and water consumption Curbside trash removal Trash Sticker for wet rugs. Billing New washing machine rebate inquiry To get a book and pick out book. New Washer Flooding Sewerage in basement 3. Were you assisted in a timely manner? Answered: 86 Skipped: 1 1 poor 2 fair 3 average 4 good 5 excellent 4. Was the person who assisted you knowledgeable? Answered: 84 Skipped: 3 1 poor 2 fair 3 average. 4 good 5 excellent Page 3 of 5 1.16 %(1)j, 1.16 %(1)[ 'i 95.35 %(82) http:// readingma- survey.virtualtownhall. net /results /sid/603ffd2e45471753/ 4/8/2010 SurveyMagilc::Results::Customer Service Survey 5. Did you accomplish what you came for? Answered: 86 Skipped: 1 1 poor 2 fair 3 average 4 good 5 excellent 6. Was the person you spoke with professional /courteous? Answered: 85 Skipped: 2 1 poor 2 fair 3 average 4 good 5 excellent 7. Did you leave with a clearer understanding? Answered: 82 Skipped: 5 1 poor 2 fair 3 average 4 good 5 excellent Page 4 of 5 1.16 %(1)i. 2.33 %(2)�j 1.16 %(1)i 90.70 %(78)?. 1.18 %(1)( . - 0.00 %(0)! - 96.47 %(82)0 r ;=w, 1.22 %(1)i 0.00 %(0) 1.22 %(1)i 6.10 %(5)! 91.46 %(75)�w 8. Any comments or suggestions on how we can enhance customer service? Answered: 54 Skipped: 33 • Thanks for your help • Quick service - very helpful in our home buying process • Is there any way you can be open late one night a week? It's difficult getting to the Town Hall between 8:30 and 5:00 if you work out of town. • Your staff was exceptional. We (Jordans) were in a bind and they saved the day. s On my way to vote last Tuesday I debated if I slould take a chance getting into the voting poll. I use a wheelchair and Tuesday January 19,2010 was a rather slippery day with the light snow. As I transfered from my car to the wheelchair a police man came up and asked me if he could assist me. I said it would be a big help if he could push me up over the snow covered ramp. He pushed me up the ramp to the school door. I thanked him and then I notices that it was our police chief. He went out of his way to help me and I thanked him for his assistance. He is a real gentleman. We all need more caring people like him in government. Thanks. • I was very satisfied with the professionalism, courtesy and kindness of Ms. Ammer. s Pat Boyd and Sharon Thomas are very helpful. ® OnbTDM <a href =" http: // rdqxemdemwcw .com / " >rdgxemdemwcw < /a >, [url= http: / /glnemhbyxxjm .com /]glnemhbyxxjm[ /url], [link= http:// zoozuuullvmh .coml]zoozuuullvmhViink], http: / /vcsxjjgyhymi.com/ • Ann helped me, she was courteous and helpful • I have never had a bad experience here, • Wonderful service in a timely manner! • Very Helpful • Books in Russian • I have interacted with Jim Sullivan and John Feudo for several years.They have always been polite, professional and knowledgeable. • Ladies were very pleasant and helpful. I could not be more satisfied! Thank you!!! • Larry was very helpful and explained everything clearly for getting the permit we needed. • Larry Ramdin was so helpful, above and beyond my expectation. Pleasure to work with. • Very pleased with personnel that have assisted me at Public Works - very helpful • The best building department that I have worked with. • Don't change a thing. What a refreshing experience - people who are happy! Thanks Ann. • Excellent service by all the folks in this department. • He was knowledgeable and helpful. • Very helpful and I was pleased. • Thanks to all who helped me throughout my ordeal. God bless the Reading Fire Department. • The library staff is very professional /courteous and are a credit to the Town. • This office is always helpful, pleasant and knowledgeable. • None - great service • Called about bad potholes on Harrison Street. All potholes were flexed withing a couple of hours after calling. Excellent customer service. • Glad t hear no charge for getting rid of flood damaged items. • Dispatch is extremely helpful and efficient. • no, he was great but how rediculous the visit -there must be an easier and cheaper way for the tow n.. then you waste postage sending me this questionairre and think that i would actually spend the price of a stamp to answer the rediculous questions. no % wonder the town is out of money • No, • None (( , http: // readingma- survey.virtualtownhall. net /results /sid/603ffd2e45471753/ 4/8/2010 SurveyMagik::Results: :Customer Service Survey Page 5 of 5 • We are very, very grateful for the speedy, competent assistance of the DPW in dealing with flooding in our neighborhood. They have worked, tirelessly during March 20101 Thank you DPW staff. • Loretta was kind enought to alert us of a very high reading, because of her dedication to her position we were able to correct the problem. She advised us to speak with the Business Manager Jane Kinsella who was immensely helpful. • Nope - all is okay. • You people have always been very helpful. • No, she was really friendly and extremely helpful. • Great job! Very impressed. • The person I spoke with on the phone was helpful and the person behind the desk was very good too. It was a positive experience. • No,.very good service. • John and Paul pumped out our back yard today, they were wonderful. • Excellent from start to finish! A list of eligible machines was a bit difficult to find.on the website though! s Thanks for the time, plans and great info. o Our yard was a lake and your workers did a 1st Icass job pumping it into the street. Thanks. • I appreciate you calling me when my bill went over 4400. Still trying to lower it. • I am absolutely stunned by how helpful and how fast I was helped with my data collection for my research. The first person who answered the phone was knowledgeable enough about the city to know exactly who I should contact and helped make that connection. Jane Kinsella's response to my email request was so fast I'm still speachless. Thank you so much for a great experience. I'm working with about 50 cities across the country to gather this data and Reading is a standout. • Very helpful in helping me obtain a ppermit for a rug that needed to be disposed of after the first rain storm. • Spoke to Loretta and Jane - both very helpful and understanding - a credit to the water department. • Prompt and courteous service. Very quick processing of rebate check - Thanks! o None. Everyone is wonderful at this library. One of the best. • They even told me to go to the electric company, which I did and received $50 off my bill. "Thank You" Great Staff! o Need inspection of easement pipe in yard. • We had sewerage again and had to take the walls down. We put two trash barrels out and the trash collectors only took one. This is the 3rd time we have had sewerage in the basement and I really don't want to be reminded of it. OPTIONAL: About You (so we can address any comments or concerns) 1. What is your name? Answered: 61 Skipped: 26 2. What is your phone number? W Answered: 49 Skipped: 38 3. What is your address? Answered: 55 Skipped: 32 4: What is your email address? O Answered: 41 Skipped: 46 5. May we add your information to our electronic mailing list that offers community updates? Answered: 5b Skipped: 31 Yes 64.29 %(36)f No 35.71 %(20)&..:� SurveyMagik 4.1 ©Copyright, All Rights Reserved SurveyMagik.com http:// readingma- survey.virtualtownhall.net /results /sid /603 ffd2e45471753/ 4/8/2010 ARTICLE 6 - PERSONNEL RELATED POLICIES The Personnel Policies of the Town of Reading are adopted separately by the Board of Selectmen, and those policies apply to personnel who, in accordance with the Reading Home Rule Charter, are appointed by or report to the Town Manager, the Library Board of Trustees, and the Board of Assessors. The following policies are adopted by the Board of Selectmen, not in their role as Personnel Board, but in their other roles, such as the appointing authority of the Town Manager (Section 6. 1), or in their authority to detennine regulations for payroll and other issues (Section 6.2). Section 6.1- Policy on Customer Service The Town of Reading is committed to operating in an excellent customer service orientated manner throughout its entire operation. Excellent customer service is our goal. Excellent customer service means consistently and continually exceeding customer expectations, and results in an organization meeting the needs of its customers in a consistent and professional manner. The Town's Mission Statement reads: "The Town of Reading strives for excellence in all its services —front education to government — and seeks to enhance the social, intellectual, and leisure life of the community." In furtherance of this Mission, the Town has adopted the following statement of values to provide guidance for employees and officials in how we go about doing the work of local government: Values The municipal government of the Town of Reading will be guided by the following values: Intel4rity and Transparency • Reading municipal government and its employees and officials will be guided by the highest standards of ethics and integrity. • Municipal business will be conducted in an open manner with opportunities for public discussion and input into decisions. • The community will be kept informed with open communication. • All official business will be conducted in a civil, professional, and mutually respectful manner. Excellence • Excellence will be the standard for all municipal services, with continuous review and evaluation of best practices, incorporating new methods and technologies, striving for efficiency and cost effectiveness. • Reading municipal government will make decisions based on careful planning consistent with town -wide goals. Diversity • Municipal government will encourage diversity and respect for differences in the conduct of its business and in recruiting and hiring personnel and in providing enrichment opportunities for the community. t 6 - 1 Board of Selectmen Policies Community The following are values that the community holds in high regards: • Social, Environmental, and Financial Sustainability • Tolerance, Civility and Cultural Diversity • Volunteerism and Civic Engagement • Historic Preservation and Open Space • Recreational, Cultural, and Educational Opportunities While it is impossible for this Policy to describe every customer service situation that may arise, the standards explained in this Policy are guidelines that should govern our customer service at all times. The following are standards for excellent customer service: ➢ Treat customers with dignity, respect and courtesy at all times ➢ Actively listen to customers needs ➢ Communicate in clear language that is understandable to customers and staff ➢ Provide alternative means of communication with the Town including email, phone, fax, web site, and in person A Respond to customer requests quickly and completely ➢ Help customers to achieve their goals within the applicable laws and guidelines ➢ Apply sound judgment in support of the needs of customers ➢ Help customers negotiate the Town processes for positive results A Offer alternative approaches and options to help customers achieve their goals ➢ Simplify processes, forms, and procedures so that they are easy to use and to understand ➢ Provide a way for customers to provide feedback ➢ Assess customer feedback and incorporate changes to improve service If an employee is confronted with situations not covered by this Policy, or has questions regarding the matters that are addressed in the Policy, the employee is urged to consult with their Supervisor or the Town Manager. Ultimately, employees need to use good judgment and common sense in providing service to customers in a manner that the employee would like to be treated if they were the customer. 1. Responsibility for Implementing this Customer Service Policy Employee Responsibility - All employees of the Town of Reading are to be made aware of the importance of customer service within the Town's operation. Employees should be clearly aware that customer service abilities in all levels of their work will impact performance reviews and promotional opportunities. The Town of Reading will recognize excellence in customer service through the Employee Recognition Program. Supervisors and ManalZement Responsibility - Leadership by example is a key component to excellence in customer service. Town management must continually promote in their actions, words and writing the paramount importance of customer service standards. Performance reviews of management personnel will be impacted by the ability of a manager to provide high levels of customer service, and the ability 6 - 2 Board of Selectmen Policies . to train and supervise employees to do the same. Supervisors will ensure that customer service questions are included in all interviews of potential new employees, and will cover this policy and any additional customer service expectations in new employee orientations Town Responsibility All new employees will be provided with a customer service training class that includes an active listening component within one year of employment. All employees will be provided with an additional customer service or communications training as resources allow. This will be a part of the employee's individual development plan as part of their annual employee review. 2. Internal Service Departments Several Town Departments are in existence to serve other Town Departments directly and not the general public. The Town's customer service standards are frilly applicable to our internal service departments. The ability of the Town to meet its own needs in a professional, efficient and customer service orientated manner is a key ingredient to offering such a service to the public. 3. Measurement The Town of Reading is committed to continual improvement of its operations based on the philosophy of excellence in customer service. Proper measurement of customer service initiatives is vital to this goal. Customer Service Feedback - Each department must have a Customer Service Feedback log which should be an electronic document the results of which can be accessed by the Department Head and the Town Manager. Whether a complaint or compliment is formal or informal, written or verbal, it must be entered into the log. The substance of the log is up to individual departments, but must include at minimum the name of the customer if available, the time and date of the feedback, the nature of the feedback, the employee handling the situation, and the disposition of the situation. Feedback will be shared with the employee(s) involved and will be included in summary as part of the annual performance review. Customer Service Survey - Every department will have available at each customer service point a return mailer card approved by the Town Manager which allows input on customer service performance. These cards shall be prominently displayed with easy customer access. Employees shall offer the card to each customer where there is a significant level of customer service (i.e. not just a request for directions, or matters of that sort) or at the end of service when the issue has been resolved. In addition, the email address of the customer service survey (in a format determined by the Town Manager) will be included at the bottom of every employee email response. This same information is available on the town web site. All cards will be returned to the Town Manager's office. Adopted2 19110 6 - 3 Board of Selectmen Policies Page 1 of 3 Hechenbleikner, Peter From: LeLacheur, Bob Sent: Monday, February 22, 2010 9:23 AM To: Cormier, Jim; Hechenbleikner, Peter Cc: Reading - Department Heads Subject: RE: draft POLICY ON CUSTOMER SERVICE - 10 -9 -09 Here's my feedback after discussions with Finance staff: (BOS #3) Customer Service Feedback Each department must have a Customer Service Feedback log which should be an electronic document the results of which can be accessed by the Department Head and the Town Manager. Whether a complaint or compliment is formal or informal, written or verbal, it must be entered into the log. The substance of the log is up to individual departments, but must include at minimum the name of the customer if available, the time and date of the feedback, the nature of the feedback, the employee handling the situation, and the disposition of the situation. Feedback will be shared with the employee(s) involved and where applicable as determined by the Department Head will be included in summary as part of the annual performance review. I would go further than Jim did, and say that "it must be entered" goes too far. There is only two ways to do that here from a practical standpoint: 1) have all customers (residents /staff) fill out a form before we help them; or 2) use staff time to do this at the expense of other tasks. Personally, I don't see the point of logging every interaction — I would prefer to track complaints and allow customers to provide optional electronic (or hard copy) feedback as they wish. Town Mgr standards: • Automated phone answering systems are a valuable tool but employees are encouraged to make every effort to answer their phones. Answering systems must be customer friendly, not obtrusive or difficult to use. Any department that has such a device must assure that it can be easily bypassed to achieve direct contact with the office during business hours. • Employees must update voice mail messages to reflect availability, ensuring that messages state when employee is out of the office, and in those instances must refer the caller to another staff person, and include a phone number, for further assistance In the first place, I'd need a menu so anyone calling would Imow which backup person to speak to depending on their topic of interest. Our phone technology is bare bones — there are systems out there than do a much better job of customer service — but you pay for it. I don't see a problem here, so I don't see the need to spend $$. For example, I've always used systems that allow multiple out of office recordings (eg out during the day versus all week) that are easy to switch on /off without doing a recording each time. I agree with Jim that the 24 -hr period is not reasonable (phones or email), unless we want other staff listening /reading messages while others are away for multiple days. We do that now for some employees, but not for Carol or myself (for example). As an overall comment, I have been surprised at the negative reaction of staff here to the issue of customer service. I spoke to several employees confidentially (without division heads present, for example). There is a widespread view that this Board of Selectmen as a body is not at all supportive of Town employees. Valid comparisons were made as to how school employees are treated by the School Committee (at least in public). Staff here resent being lectured in public when the customer service lv 3/15/2010 Page 2 of 3 approval rate in this department — considering the economy and adversarial nature of bill - paying — is seen as very strong. Thanks, Bob From: Cormier, Jim Sent: Wednesday, February 17, 2010 1:17 PM To: Hechenbleikner, Peter Cc: Reading - Department Heads Subject: FW: draft POLICY ON CUSTOMER SERVICE - 10 -9 -09 Peter, I made some changes in the policy on items I see as problematic. My changes are "tracked" and should be easily seen. I would just like to comment on the policy and the changes. Regarding the area on Customer Service Feedback: I believe the log is going to be very cumbersome to keep up with. I think the parameters are too broad. The log is duplicitous for written complaints or comments, if you would like to see all those, I would be happy to forward them to you. Regarding verbal unsubstantiated or anonymous comments, I think this type of documentation lends itself to being very problematic. The section that refers to including this info in their performance review is rather troubling. If there are complaints to be included in performance reviews, I think they need to be reviewed and investigated for veracity prior to being included in a performance evaluation. This opens a whole set of other issues. Briefly on the time restrictions: As I mentioned the other day, those time restrictions further tie us to our desks. Generally it is going to be administrators who do most of their work via email, regular mail or phone calls. This goes against the recent grain of trying to free us up a little to be more interactive and available to our employees. These are my major concerns with this policy as presented. I wish we had discussed it as a group prior to it going to the Selectmen. I hope this is helpful to you in your review of the policy. I am concerned that this policy is going to have a significant negative effect on our employees in general. 10 Chief James W. Cormier Reading Police Department 15 Union St. Reading, MA 01867 781 - 944 -1212 781 -944 -2893 Fax JCormier @ci. reading. ma.u.s NA -233 web www..,readingma. ov /police Please let us know how we are doing - fill out our brief customer service survey at http: / /readingma- 5Urvey,virtualtownhall. net /survey /sid/30426f5473f3e953/ 3/15/2010 Page 30f3 When writing 0[ responding, please remember that the secretary Of State's Office has determined that email is a public record. This communication may contain privileged or other confidential information. If you are not the intended recipient, or believe that you have received this communication in error, p|88Ge do not print, COpy, P3t[8D8Dl|t, Uis8e[O|OBtg' or otherwise use the |OfO[OO8tiOD. A|SO' p|88S8 indicate i0 the sender that you have received this email iO error, and delete the copy you received. From:Mechebleikner, Peter Sent: Wednesday, February 102O1O8:53AM To: Reading - DepartnlantHeads Cc: Bchena,Paula Subject: draft POLICY [}0 CUSTOMER SERVICE -1O-9-O9 Policy by the BOS 2-9-1O' and standards adopted bvTown Manager 2-1040. Let'sdiscuss implementation and training. Paula - add policies to BOS policy book ~ \ x� l ~� Page 1 of 1 Hechenbleikner, Peter From: Zager, Jeff Sent: Wednesday, February 24, 2010 8:40 AM To: Hechenbleikner, Peter Subject: FW: draft POLICY ON CUSTOMER SERVICE - 10 -9 -09 Peter; FYI- from probably our busiest division with day to day citizen contact. Somewhat reflective of the sediment within the entire Dept. The opportunity for input/ additional comments is appreciated. Jeff From: Feudo, John Sent: Tuesday, February 23, 2010 1:32 PM To: Zager, Jeff Subject: RE: draft POLICY ON CUSTOMER SERVICE - 10 -9 -09 Jeff, I sat with my staff yesterday and we discussed the policy. We feel on a high volume day in which we may get 75 — 100 calls it will really slow us down to try to log everything. We came up with the idea of Secret Shopper — that might help get some feedback. Also, I think trying to get busy people to fill out the green cards is difficult. We do surveys all the time — 5 —10% return rate is considered good. I am also concerned with getting back to people within 24 Hrs. I think leaving a contact email and ext when we are away is a better option. That way the person has the option of going to the next person available and knows when you will be expected back. I, for one would prefer not to have staff checking voicemail, not because I don't trust them, but I like to hear messages and tone of messages for myself. Do we know why we are evaluating the customer service of Town Hall. I can only speak for my office, but we literally bend over backwards for people. We can definitely improve on convenience of our systems, but I think our person to person contact is exceptional, friendly and inviting. If we get on -line registration squared away we could be more user friendly. John A. Feudo Recreation Administrator Town of Reading ...... ...._ ......................_ From: Zager, Jeff 3/15/2010 4 ,�) Page I of 1 Hechenbleikner, Peter From: Kinsella, Jane Sent: Wednesday, April 07,2U109:58AM To: Hoohonb|eikner.Peter, Co: Zoger.Jeff Subject: Obstacles to CuatomerGurvine - DPW Attachments: Summary ofReoponeeo.don Attached is what I received back from DPW Personnel in regards to your request for "Obstacles to Customer Service". |f there are folks not listed, it's because they felt they didn't have any. | know John Faudo sent his separate. \ kept the phraseology aeit was sent tome. |f you have any questions, please let meknow. Jane C.Kinsella Business Manager Town OfReading 16 Lowell Street Reading, M/\01867 T8[781-942-6673 Fax: 781-942-5441 web www.readj.ngMgg��y Please let us Imow how we are doing - fill out our brief customer service survey at: \ �� _, Bob Keating, Parks/Forestry and Cemetery There are only two issues I can think of. . 1. Customer Education: It is important that the customer is educated in what services we provide and those we do not provide. I think the Town does a pretty good job at this but issues can arise when the resident thinks he should get more service than we provide. It can be that the resident understands what we provide and just wants more. 2. Consistency of Response. I think it is important that the Town respond to requests in a consistent manner. I think for the most part we do but everyone should keep this in mind when an appeal is made. Jeff Zager, DPW Director 1. Issues hurting customer service; - due to extreme work volume, sometime not a high enough priority put on customer service initiative as overall townwide goal and priority. - Customers not always happy with Town rules and regulations, thus they go away unhappy and even angry. 2. Ways to try to get more feedback: - Streamline for ease of use Town website to foster more feedback. - Potential of periodically putting customer service cards in water bill mailers (town-wide sampling), to get more feedback. - Mail "Green cards" to sampling of customers who have recently received services, or have contacted the town about an issue to get additional feedback.(Adm., Highway, Water/ Sewer). Michael O'Halloran, DPW Administrative Assistant 1. As we discussed, I feel we provide "THE BEST" customer service, and as "THE BEST", we do not need to improve. However, since you asked, here are a few suggestions that might get us beyond "THE BEST". 2. Most of our customer backlash deals with residents thinking that the rules do not apply to them. The perception is that we are not backed up by "management". The statement may not be accurate, but that is the perception. 3. Better moral in the office would lead to more confidence and better customer service. 4. Eliminating stickers in the next trash contract would alleviate counter traffic and reduce the need for residents to come to Town Hall. 5. Streamlining the rebate program would make the process work more quickly and smoothly. (not requiring inspections and/or plumbing permits) George Zambouras, Town Engineer 1. Regulations adopted by others (boards and commissions) that we have no control over. 2. Inability to implement repairs due to funding issues (sidewalks, roads, curbing, drainage, etc), for residents and they become aggravated about it with us. John Feudo - Recreation Administrator 1. The Recreation Division staff feels having an office dedicated specifically to Rec. would help us focus better on our customers. Also, . being closer to our programming site would help us improve on quality control of programming and enhance interactions with our participants/customers. Jane Kinsella, DPW Business Administrator 1 . I would like to eliminate the whole "sticker" process. Whether it's having to come into Town Hall to purchase them as a resident, or having to number, sell, track, and process them through the Munis system, the time it takes coupled with the various issues that arise, doesn't seem to justify the revenue it generates. I would like to move towards having (1) bulk item and/or appliance item per week incorporated into our solid waste contract. This solution lends itself to a more customer-focused process, and could justify the loss in revenue. 2. If I were a Reading resident, I would like to have a monthly water/sewer bill. It would give me a better handle on my finances, especially since Reading utilities are so high, and the current economic conditions so strained. We do spend time sending out letters "warning" of high reads, and doing abatements, because of the time elapsed between reads. The infrastructure is not in place yet in order for us to implement a monthly billing system, however, I don't believe it can be far off. 3. I'm not sure if it's due to convenience or economic times, but residents have asked if they can pay for their water/sewer bill with a credit card. This does not have a direct impact on our organization, however, the issue has arisen more often recently. I know they currently don't take them in the collector's office, however, I wanted to pass on the comments that more residents are asking about this service. 4. Lastly, I find that the largest obstacle to customer service comes from the belief that we are already delivering the best customer service and that there's very little to no room for improvement. Although I'll say that I'm impressed with the level of service that is delivered here, we lose opportunities when we,don't look at our people and processes to make sure we are striving for continuously improving our services. And when we look at how we're doing, we better be asking our customers as well. Our current methods aren't working. We need to be more innovative in our approach. 5. 1 like the idea of a focus group of residents (for the cost of a pot of coffee and some muffins we could gather some great feedback); I think the town should hand out surveys at Town Meeting (captive audience); and our recently- implemented point-of-service for Town Hall, DPW Garage, and for resident's online request process will hopefully prove fruitful in providing some insight. These are various opportunities to collect valuable feedback from our customers. 6. Customer service is not always about providing bigger and better, and it doesn't always need to cost us money. Sometimes, customers are just looking for acknowledgement, a sounding board, some direction, etc. 7. 1 believe courses like the customer service program offered thru MIIA were instrumental in reinforcing the message about how important our language is when dealing with residents, how important our mannerisms are, our written word in our emails, etc... 8. Additional suggestions: • Have a suggestion box put up ENCOURAGING employees and customers for their feedback. • Have signs with sayings about customers (i.e. Customer Service is not a Department, It's an Attitude), etc... • Make sure every piece of correspondence that goes out provides an opportunity for feedback from the customer. Mention that the customer is important. Drive home that point. Eventually we'll get feedback. • Choose a few items from the Customer Service Policy and highlight them. The policy was good, but overwhelming for people* to take in all at once. If you highlight/emphasize a few of them, employees will have a focus. ° N OFRE9 °�� Town of Reading - .16 Lowell Street Readin% MA 01867 -2683 �os39'IN ORQp4�� Fax: (781) 942 -5441 Website: www.readinma -go v. Dear Reading Resident: PUBLIC WORKS (781) 942 -9077 Our indicate that you recently received, a Water Conservation Rebate from the Reading Department of Public Works. In an effort to improve our level of service, we have enclosed a customer service survey for you to complete and return to the Town Manager's Office. Alternatively you can access the survey from the. Town's web site at www.readin mg�a.gov, and return the survey http://readingma- survey virtualtownhall net /survey /sid/603ffd2e45471753/ electronically. The survey is completely anonymous if you choose it to-be. Please assist us in our goal in continuously improving our level of customer satisfaction. Thank you in advance for your reply to our survey. �l Jeffrey T. Zager Director of Public Works 1 Z b s o Cho cu 0 o G CCD 0 0 d �.Kt� N P• CD CAD (� CD CD x CD AS H C7 . " W , dq CD 0 En En O CD Cn icz 2 o O r r3' o p p Id ca w. o° o aw °p� a� CD Cr o 0 n H CD -r CD C7 CD H '�' CD CD 0 0 CV 0 rn Cs n R C 00 CD H "d �- n P Id 6, C-11 ❑ 0 -� CD 8, O CD Cn w �° P - G-+ CD ' p '�� .�, p £' O CD �. D7 M C, may' O V'i p @ � 7. En In 110 M CD O CD y O CD CD n 0 0 � cD cD cn rn RP 0 N N N N N . 0 p Nw .. n O O0 �J p CD q�4• o � w w w w w �.- 0 QQ r O cn CD •..7 CD Ch Ch Clt llt Ch � •J P N CD CD CD 0 0 0 J P. a 0 r: •J i Board of Selectmen Meeting March 16, 2010 For ease of archiving, the order that items appear in these Minutes reflects the order in which the items appeared on the agenda for that meeting, and are not necessarily the order in which any item was taken up. by the Board. The meeting convened at 7:02 p.m. in the Selectmen's Meeting Room, 16 Lowell Street, Reading, Massachusetts. Present were Chairman Ben Tafoya, Vice Chairman James Bonazoli, Selectmen Stephen Goldy and Richard Schubert, Town Manager Peter Hechenbleikner, Town Accountant Gail LaPointe, Town Engineer George Zambouras, Town Planner Jean Delios, Public Works Director Jeff Zager, Office Manager Paula Schena and the following list of interested parties:, Bill Brown, Ron O'Keefe, Jr., Everett and Virginia Blodgett, Tracy Sopchak, Scott McIntyre, Peter Nagle, Mark Saparoti. . Reports and Comments Selectmen's Liaison Reports and Comments — Selectman Richard Schubert noted that the ad. hoc Municipal Building Committee met last week, and there are two vacancies for residents at large on this committee. Selectman Stephen Goldy noted that he met with Sheila Clarke, Chairman of the Fall Street Faire Committee, and they are looking for volunteers. The Faire will be on September 12, 2010. Vice Chairman James Bonazoli noted that the Mattera Cabin is in the depths of renovation and money is still needed, and there are concerns about the condition of the roof. He also noted that the Town received a grant for a Forester. Chairman Ben Tafoya encouraged the residents to fill out and return their census when they receive it. He will be attending the Finance Committee Meeting tomorrow night, and there is a need for a Selectman to cover the meeting on March 24th. Public Comment — Bill Brown noted that he feels the Mattera Cabin is a money pit. He indicated that the Vocational School kids are doing a great job. He feels that the cabin should be opened up, and that the wood floors will not stand up to the use so industrial tiles should be put down. Town Manager's Report The Town Manager gave the following report: ♦ We have all been busy with the impact of the storm. The Massachusetts Emergency Management Agency will be compiling a list of damage as a result of the storm in an effort to reach a level for a Presidential Disaster Assistance for Public Assistance and for Individual Assistance. To assist with the project, I will need a list of information of impacted areas such as: • Road closures • Sewer back ups in homes • Cellar flooding • Damage to public buildings s�U i Board of Selectmen Meeting — March 16, 2010 — Page 2 ♦ Update re:.Mattera Cabin and meeting with the Voke School. o Causeway Road Site Visit — March 26th. Board of Selectmen liaison. We have taken bids on the Memorial Park project - our project donors, Nelson and Rita Burbank, have agreed to fund the entire project as bid. The project includes the skating ponds, the tennis courts, the basketball court, curbing along Harrison Street, pathways and conduit for lighting. There will be a ground breaking ceremony in April. ♦ There will be a dedication of the new Tennis Courts in April. The tennis courts are now open, and the lights on Bancroft Avenue are on. ♦ The Spring guide for recreation activities in Reading will be out by the end of next week. 0 885 Main Street 40B comments have been submitted to MassHousing. ♦ Reading is scheduled to receive Common Cause Massachusetts 2010 e- Government Award with Distinction on Tuesday, March 16th at 11:00 a.m. in Hearing Room A -1 at the. State House in Boston. You can find the award criteria at www.conunoncause.org/e og v10. ♦ Compost Center opens Friday, April 2nd. e The Household Hazardous Waste Collection will be in Reading on May 22nd. There is a Fall collection in Wakefield. Board of Selectmen presence at FINCOM Budget meetings: o March 17th - Tafoya o March 24th The Town Manager noted that the Board needs to approve the Certificate of Compliance for 6 Sumner Cheney Place. A motion by Gordy seconded by Bonazoli to approve the Compliance Certificate for the sale of 6 Sumner Cheney Place, and authorize the Town Manager to sign all documents related to the sale of 6 Sumner Cheney Place, was approved by a vote of 4 -0 -0. Proclamation/Certificates of Appreciation Declaration — Motor Vehicle Idling — Tracy Sopchak was present to receive the Declaration. A motion by Bonazoli seconded by Schubert to approve a Declaration designating Read'ng as "Idle Free Reading," and encourage all residents of the community to emplace the intent to this Declaration was approved by a vote of 44-0. Discussion /Action Items Reappoint Town Accountant — The Town Manager noted that the appointment is for one year and he strongly recommends reappointment. A motion by Bonazoli seconded by Schubert to reappoint Gail LaPointe as Town Accountant with a term expiring March 31, 201 or until a successor is appointed was approved by a vote of 4 -0 -0. Review Audit — Town Accountant Gail LaPointe and Scott McIntyre from Melanson, Heath and Company were present. Mr. McIntyre noted that he met with the Audit Committee in January. The audit went well and the books and records are in good order. There are no disagreements in accounting principles. 6-611z Board of Selectmen Meeting — March 16, 2010 — Page 3 The end reserve fund balance was unchanged from the previous year, and the financial statements are in 100% accordance. Mr. McIntyre noted that the statement of assets has decreased approximately $3 million from June 2008 due to Gasby 45 where the Town recognizes OPEB $2.5 million which is the estimated liability to fully fund retiree insurance: This is the first time it shows on the balance sheet. Selectman Richard Schubert asked about a safe range to keep reserves, and Mr. McIntyre noted that 5 % -10% is a safe range for reserves. Selectman Schubert also asked if the reserves dropped $1 million, would that affect the Town's rating, and Mr. McIntyre noted that finance companies would want to know why. If the money is used for operating expenses, it probably would not be favored but if it was used for capital, then that would be more acceptable. Town Accountant Quarterly Meeting; with Board of Selectmen — Town Accountant Gail LaPointe noted that we have been 20 months on the new system, and she Hopes to run a class once a month on running reports. The Human Resources personnel actions are the next phase. The ambulance billing will be the last piece to do. National Grid Presentation on Gas Service in Reading — Peter Nagle and Mark Saparoti from National Grid were present. Mr. Saparoti noted that there are 3929 National Grid customers in Reading. He also noted that they have a replacement program to replace high risk piping, and the cast iron and bare. steel are the focus of replacement. Selectman Richard Schubert asked if National Grid had maps, and if the Town has access to them. Mr. Saparoti noted that they do have maps but they don't release them. It is better if the Town calls Dig Safe to mark out the lines. Selectman Schubert noted that it would be useful for the Town to have access in light of the explosion on Manning Street due to a cast iron encroachment. Mr. Nagle noted that he will forward information on the information sharing system to the Town Manager. Selectman Richard Schubert asked about the scale of money to replace piping, and Mr. Saparoti noted that the amount increases each year, and this year they will replace. 60 -90 miles of piping. Vice Chairman James Bonazoli noted that 60 -90 miles in the entire northeast is almost nothing in capital. Selectman Richard Schubert noted that there have been complaints about gas odors over the years and nothing was being done, and there was no action until there was an explosion. Selectman Schubert asked what the Town could have done to have gotten a more proactive response, and Mr. Saparoti noted that he was not sure — that decision would be at a higher level. He' also noted that what happened at Manning Street bothers everyone at the gas company — they take their jobs very seriously. C6c3 Board of Selectmen Meeting — March 16, 2010 — Page 4 Chairman Ben Tafoya noted that there was a resident present who wants gas service, and asked what the process was for a resident who wants gas service. Mr. Nagle noted that the closest gas main to Batchelder Road is one mile away in North Reading: It would be extremely cost prohibitive to run a line there but he will speak with the resident. Traffic Issues — Franklin and Main Streets Study — Town Engineer George Zambouras, Town Planner Jean Delios and Public Works Director Jeff Zager were present. The Town Manager noted that there have been longstanding concerns with the intersection at Main and Franklin Streets. There was a request for a left hand turn northbound on Main Street. The Town Engineer noted that the State did traffic counts. There is a high number of crashes at the intersection — 14 per year which is a 1.68 crash rate. The average in the State is .78. The State also reported a yellow trap, traffic congestion on Franklin Street during peak afternoon hour, and sunlight interference in the afternoon. The State recommends implementing alternative 1 — retime the signals and if there. is no improvements, then implement alternative 3 by adding a westbound right turn lane on Franklin Street and retime the signals. The consensus of the Board was to do alternatives 1, 3 and 4. Suggested Routes to School Improvements — The Town Manager reviewed the report to improve walking routes to the Parker Middle School. The recommendations include construction of sidewalks at Temple and Woburn Streets, Washington Street and Sunnyside Avenue. The total cost would be $350,000. The consensus of the Board was to meet with the residents on the proposals. Bike Rack Report — Town Engineer George Zambouras noted that the first year the Town received a grant for $5000 for bike racks, and the second year the bike racks were supplied under the Downtown project. He expects MAPC to have .another round of grants available, and reviewed a list of future locations. Selectman Stephen Goldy noted that the Mattera Cabin and the Ice Rink would be low priorities. Curbing and Sidewalk Work — Town Engineer George Zambouras noted that the handicap ramps at the intersection of Woburn and Bancroft will be redone. Curbing will be installed along Washington Street in front of the park only and at Birch Meadow by Imagination Station. Birch Meadow Speed Limits — The Town Manager noted that the speed limits have been left at 20 mph and the flashers have been removed. Change. of Manager — Meadow Brook Golf Club — The Town Manager noted that the Board needs to approve the Change of Manager for the Meadow Brook Golf Club from George Cogan to Dario Morelli. Board of Selectmen Meeting — March 16, 2010 — Page 5 A motion by Goldy seconded by Schubert to approve the Change of Manager from George Cogan to Dario L Morelli for Meadow Brook Golf Club Corp. d /b /a Meadow Brook Golf Club at 292 Grove Street in Reading was approved by a vote of 4 -0 -0. . Approval of Minutes A motion by Goldy seconded by Bonazoli to approve the Minutes of February 23, 2010 was approved by a vote of 4 -0 -0. A motion by Goldy seconded by Bonazoli to approve the Minutes of March 2, 2010 was approved by a vote of 3 -0 -1, with Goldy abstaining. A motion by Goldy seconded by Schubert to go into Executive Session for the purpose of Labor Negotiations and approval of minutes not to come back into Open Session was annroved on a roll call vote with all four members voting in the affirmative. Respectfully submitted, Secretary Board of Selectmen Meeting . March 30, 2010 For ease of archiving, the order that items appear in these Minutes reflects the order in which the items appeared on the agenda for that meeting, and are not necessarily the order in which any item was taken up by the Board. The meeting convened at 7:00 p.m. in the Town Hall Conference Room, 16 Lowell Street, Reading, Massachusetts. Present were Secretary Camille Anthony, Selectmen Stephen - Goldy and Richard Schubert, Town Manager Peter Hechenbleikner, Assistant Town Manager /Finance Director Bob LeLacheur, Town Engineer George Zambouras, and the following list of interested parties: Mary Ellen O'Neill, David Mancuso. On motion by Goldy seconded by Schubert, the Board of Selectmen voted to go into Executive Session for the purpose of discussing strategy with respect to labor negotiations to come back into Open Session at approximately 7:30 p.m. On a roil call vote, all three members voted in the affirmative and the motion was carried. The Board reconvened in Open Session at 7:30 p.m. Reports and Comments Selectmen's Liaison Reports and Comments — Selectman Stephen Goldy noted that today was his daughter Annabelle's fourth birthday and his daughter Elaina's birthday is tomorrow. He wished them a happy birthday. He noted that he and the Town Manager attended a first anniversary celebration at the Swiss Baker a couple of weeks ago. Swiss Baker had asked :whether members of the Board of Selectmen would like to arrange for a time once a month to be at the Swiss Baker and meet commuters. The consensus from the Selectmen present was that they would like to do this, and Selectman Goldy will follow up on this matter. He also noted that the Reading Community Singers is having 'a concert on May 1st at the Parker Middle School celebrating their 90th Anniversary. Finally, he noted that last Friday night he and several of the Selectmen attended the RCTV "launch" of their new facility on Main Street. Selectman Camille Anthony noted that the Town Forest Committee received a stewardship grant and a meeting has been held to hire a consultant. The staff will be finishing that process and the consultant's work, needs to be done by June 3, 2010. She also noted that she has a candidate for the Aquatics Committee position. The Town Manager noted that he will have to confirm with the YMCA that an Aquatics Committee does in fact continue to exist. Selectman Anthony further noted that there is material in the Selectmen's packet regarding an event sponsored by Making Reading Better regarding ticks. David Mancuso was present from Making Reading Better and asked whether the Board would sponsor the event. Mary Ellen O'Neill asked if they would. be recommending additional spraying in places like the Town Forest, and Mr. Mancuso indicated that the presenter would not be making such recommendations. On motion by Goldv seconded by Schubert, the Board of Selectmen voted to support sponsorship of the "Stay Safe in the Backyard Program" by a vote of 3 -0 -0. 5,1f Board of Selectmen Meeting — March 30, 2010 — Page 2 Town Manager's Report The Town Manager gave the following report: ♦ The President has declared portions of MA including Middlesex County as a disaster area for individual assistance. The names of those who had damage to their homes and have reported it to the Town will be sent to FEMA. The attached Press Release has the contact information for FEMA, and this document is also on the Town's web site. o ' As is the case for much -of the region, our primary thoughts and focus are on weather related issues. ♦ Election Tuesday o Coolidge Science Olympiad team has won the State title once again. ♦ Update re: Mattera Cabin ♦ Election for Voke School ♦ There -will be a ground breaking ceremony for Memorial Park on April 22nd at 3:30 p.m. ♦ There will be a dedication of the new Tennis Courts in April. The tennis courts are now open, and the lights on Bancroft Avenue are on. o The Spring guide for recreation activities in Reading will be out by the end of next week. ♦ Closing on property at Sumner Cheney Place — Funds will be deposited in the Affordable Housing Trust Fund. ♦ The Chocolate Truffle was on TV today — Marshmallow Peanut Butter Cup as the snack of the day will be airing Tuesday, March 30, 2010 9:00 on WBZ. ♦ The Compost Center opens Friday, April 2nd. ♦ The Household Hazardous Waste Collection will be in Reading on May 22nd. There is also a Fall collection in Wakefield. ♦ Update on: o Double Pole elimination o Cell Tower proposal at Prescott near Lincoln o Tree watering and survival o Causeway Road site visit — March 26th. Board of Selectmen liaison o Board of Selectmen site visit re: sidewalk dining — Venetian Moon (see email from Town Engineer re: HC ramps) ♦ The Board asked the Town Manager to follow up on whether or not the tennis courts were lighted even in weather like this Town Engineer George Zambouras will check on that. Also to see if we can get an additional tree planted at the intersection of Chute and High Streets on the private property there. ♦ The Board also asked that if the Venetian Moon was to proceed with sidewalk dining, then can we move the historic marker that would be in the dining area out into the more public area of the sidewalk. Assistant Town Manager's Report The Assistant Town Manager gave the following report: • The Town is slated to receive about $25,000 in reimbursements from the State for the two special senate elections held last winter. Thanks to Rep. Jones for .filing an amendment earlier today after this reimbursement was omitted from an earlier version of the budget. � �i Board of Selectmen Meeting — March 30, 2010 — Page 2 Ethics deadline for Boards, Committees and Commission members is early April. Please contact the Town Clerk if you have any questions. The FYI FINCOM budget will be on the website next week. This goes to Town Meeting later in April. Discussion /Action Items Follow Up on Mt. Vernon Street Parking — The Parking Enforcement Officer reports that there have been no parking problems on Mt. Vernon Street in the area where parking restrictions were previously put in place. This restriction seems to be working very well. Review Bollards — Town Engineer George Zambouras reviewed the bollards and light damage during the Winter. Two bollards, one at the northeast corner of the intersection of Salem and Main Streets and one at the southeast corner of Salem and Main Streets were damaged. The one at the southwest comer of Salem and Main Streets was a hit and run. The Town has information on the driver at the other corner. The Town is in the process of filing an insurance claim with the known driver, and the Board concurred that the Town would not replace either bollard - we would use the insurance proceeds to remove the bollard pieces at the northeast corner, and we will retain the remainder of the insurance settlement for other improvements Downtown. The Town Engineer indicated that there had been damage to four street lighting fixtures but the reason was unknown. The fixtures are not marked or scuffed but speculation is that during Winter snow plowing, a piece of equipment may have hit the pole and created a vibration in the light that broke the light fixture. Replacement light fixtures are on order and the delivery time is 8 -10 weeks. As soon as they are delivered, those units will be replaced. More particular attention will be paid by Town staff and contractors to avoid this problem in the future. The Town will be stocking additional spare parts for these lighting fixtures. Members of the Board noted that, some of the bases need to be painted, and the Town Engineer will review this and get this work done. Dogs in Parks — The Town Manager reviewed research from the Town of Brookline, Massachusetts and the Town of Encinitas, . California with regard to programs they have to allow dogs to run at large in parks. The Board was interested in pursuing such a program in Reading. The Town Manager will summarize information on the Brookline program. It was a suggestion that, in both the communities cited, the success of the program was because of a robust and active citizen's group. The Board will talk to some individuals and see if such a citizens group can be formed in Reading to help carry out a pilot program. The Town Manager did note that the Animal Control Bylaw does not allow dogs to run at large in parks and that both the Parks, Cemetery and Forestry Supervisor and the Recreation Administrator are not in favor of having dogs at large in parks. Review Junk and Precious Metal Policy — The Town Manager presented the draft policy. The consensus of the Board of Selectmen was not to move forward with the policy and, in fact, to move to rescind the existing bylaw at the Subsequent Town Meeting in the Fail. It's too late for this matter to be on the Annual Town Meeting Warrant. S�3 Board of Selectmen Meeting t— March 30, 2010 — Page 2 There being no further business, on motion by Schubert seconded by Goldy, the Board of Selectmen voted to adjourn the meeting of March 30, 2010 at 9:10 p.m. by a vote of 3 -0-0. Respectfully submitted, Secretary 5 'tLf Number: 2010-1 Fee: $50.00 This is to certify that READING ROTARY CLUB, P.O. BOX 61, READING, MASS. THE ABOVE NAMED ASSOCIATION IS HEREBY GRANTED A SPECIAL ONE-DAY LICENSE FOR THE SALE OF ALL ALCOHOLIC BEVERAGES TO BE SERVED ON THE PREMISES FOR A READING ROTARY SPRING AUCTION TO BE HELD ON SATURDAY, APRIL 10, 2010 AT THE AUSTIN PREPARATORY SCHOOL MULTIPURPOSE FACILITY 101 WILLOW STREET BETWEEN THE HOURS OF 6:00 P.M. TO 11:00 P.M. Under Chapter 138, Section 14, of the Liquor Control Act. Holders of one day licenses shall provide a bartender and/or servers who are trained and authorized to make decisions regarding continued service of alcoholic beverages to attendees. There shall be no self service of any alcoholic beverage at any event approved as a one day license. This permission is granted in conformity with the Statutes and Ordinances relating thereto and expires at 11:00 p.m., April 10, 2010, unless suspended or revoked subject to the following conditions: 1. Liquor to be purchased from authorized distributor. 2.-,,LVuor to be stored on site only before and after event. I J, Date Issued: April 8, 2010 6L N Number: 2010-2 Fee: $50.00 TOWN OF "ADING This is to certify that DEBORAH INGALLS DiB/A BUTLERS & BARS, 17 HAMPSHIRE STREET, METHUEN, MASS. . IS HEREBY GRANTED A SPECIAL ONE-DAY LICENSE FOR THE SALE OF BEER AND WINE TO BE SERVED ON THE PREMISES FOR A PLUS ONE CELEBRATION FUNDRAISER TO BE HELD ON SUNDAY, APRIL 11, 2010 INTHE AREA OF RICHARDSON'S ICE CREAM AND FUDDRUCIKERS AT JORDAN'S, 50 WALKERS BROOK DRIVE BETWEEN THE HOURS OF 7:00 P.M. TO 11:00 P.M. Under Chapter 138, Section 14, of the Liquor Control Act. Holders of one day licenses shall provide a bartender and/or servers who are trained and authorized to make decisions regarding continued service of alcoholic beverages to attendees. There shall be no self service of any alcohol! - c beverage at any event approved as a one day license. This permission is granted in conformity with the Statutes and Ordinances relating thereto and expires at 11:00 p.m., April 11, 2010, unless suspended or revoked subject to the following conditions: 1. Li onto be purchased from authorized, distributor. uorAQ*be'stoi Date issued: April 9, 2010 MON 7812464919 NORTHEAST METRO TECH rout riz- tic dos NORTHEAST MET*ROPOLITAN REGIONAL VOCATIONAL SCHOOL DISTRICT rw- HEMLOCK Qn,&n- WAKFFIELQ, MASSACHUSETTS 0188Ci 3597 (—. (I .9,A f7gl) 246.081o.- FAX (781) 24"919 ACCAEDITE 0 DY • NEW FhtGtAND ASSOCIATION W SCHOOLS AND COLLEGES VOWDE13 PH la$a John X. Grovviey Superintendent/Director Secretary of State's Office Election Division Qto Michelle Tassinari One Ashburton Place Room 1705 Boston, MA 02108 March 26, 2010 Dear Michelle: Please be advised that the positions of district school conunittee representatives to the Northeast Regional Vocational School DiArict mpresei3tin-3Z towns of Reading and Stoneham should be placed on the November 2010 -ballot for state election. Than or your kind assistance in this matter, if there are any questions regarding this kyouf an -request please call me at 781-246-0810.. Sincerely, ohn X Crowley Superintendent- Director and Election Clerk for the Northeast Regional Vocational School District H...Greenspan, School Counsel. NHchael, T. Wall, School Committee Chairman Marie Ferrari, School Committee CHELSEA MALDEN MELROSE NORT14READING READING REVERE WOBURN SAUOUs STONEHAM WAKEFIELD WINCHESTER WINTHROP L to) The Corner Closet 6 Linden Street Reading, MA 01867 1 Am 11 I. 28 781-938-9004 fliec omercloset6a �yahoo.com March 27, 2010 Peter I. Hechenbleikner Town Manager Town of Reading 16 Lowell Street Reading, MA 01867 Re: Dealers in the purchase, sale or barter of junk, old and precious metals and second hand articles Dear Mr. Hechenbleikner: Thank you for the opportunity to respond to the proposed policy. As you may know, The Comer Closet is a consignment shop that deals principally in consigning women's clothing, jewelry, accessories, small furniture and other household items. (Items are consigned for 60 days and if not sold, donated to charities). As drafted, the proposed regulations impose a burden on our shop which does not appear necessary. At no time in the nearly five years of our ownershiphas there been a question or issue concerning the legitimate nature of what we have received and sold. Particularly difficult are provision dealing with precious metals. Although it does not represent a large. part of our business, the reporting requirement and holding period add a layer of accounting and storage that exceeds our present capability. Again, given the fact that in five (5) years we have -never had a problem, it seems an unnecessary and burdensome intrusion. If there is a perceived. problem to be addressed, it seems that a lighter degree of regulation could serve the same purpose. We have tried to be a responsible business and cooperative with the town and our neighbors. We intend to continue that tradition. The proposed layer of regulation seems to be onerous and unnecessary in our experience. Susan Keskula, Co-Owner Carolyn allahan, Co-Owner (( MISSION-of DEEDS, INC. g ormin Trans f Generosity into Hope, Providing Beds and Furniture for People in Need Mission of Deeds, Inc. 6 Chapin Avenue Reading, MA 01867 (781) 944 -9797 FAX (781) 944 -7697 www.missionofdeeds.org Anthony J. Triglione Founder & President Enieritus Christopher J. Barrett President Catherine R. Kaminer Vice President March 30, 2010 Mr. Peter Hechenbleikner Town Manager Town of Reading 16 Lowell Street Reading, MA 01867 Dear Peter, ttA(C-at'� William J. Mulrenan This is in response to your letter regarding the draft of regulations Secretary for dealers in the purchase, sale or barter of junk, old and precious Arthur J. Triglione metals and secondhand articles. Treasurer I have reviewed the draft. Much of it deals with precious metals Directors which, of course, does not apply to us. Further, we are not junk Lynne M. Burrow dealers, nor do we engage in the purchase or sale of any secondhand Celeste C. Colvin Daniel W. Flynn articles. All donations received at Mission of Deeds are given to us Carolyn B. Hollis with no payment to the donor. All service to clients is given without Bruce C. Murison charge to either the client or the social service agency that refers Edward G. Roche them. Julieann M. Thurlow Jan Triglione . The regulation applies to dealers in the "purchase, sale or barter" Development Board of the various items. Since we neither purchase, sell nor barter, Jan Triglione this regulation is not applicable to Mission of Deeds, My. specific Chairperson suggestion would be that when the final version is approved, Charles R. Adelsberger that organizations dealing in items as pure charity be exempt, Sven Andersen and that the language in the regulations specifically state such Brian Boyle exemption. Nelson S. Burbank James Burrow Steve BurtorT Sincerely, Rev. Richard C. Messina Ted Morang Max Rabinovitch Edward M. Sandford Bruce C. Murison john J. Sullivan Executive Director Beth K. Ryan Director of Development Bruce C. Murison Executive Director �,6 0 0 w N N Ec N FAX: 781-942-9037 March 31, 201'0 Mr. Peter Hechenbleikner Town Manager Town Hall 16 Lowell Street Reading, MA 01867 Dear Peter,. tfc BOARD OF ASSESSORS 781-942-9027 The Board of Assessors has reviewed the overlay account. They have voted.to release from the overlay surplus account the amount of $204,827.00. Sincerely, Bill Boatwright, Appraiser Town of Reading lT�YUe++rey,. - OMB Appr al No. 2502 -0265 A. Settlement Statement (HUD -1) (,,r' C', cjD {J B. Type of Loan e 1.❑ FHA 2.❑ RHS 3.® Conv. Unins. 4.O VA 5.❑ Conv. Ins. ❑ Other 6. File Number: 0310125 7. loan Number. 9520021340 8. Mortgage Insurance Case N bec C. Note: This form is furnished to give you a statement of actual settlement costs. Amounts paid to and by the settlement agent are shown. Items marked "(POC)" were paid outside the closing by either the: Borrower (POCK), Lender. (POOL), Mortgage Broker (POCM), Other (POGO), Real Estate Agent (POCR), or Seller (POCS); they are shown here for informational purposes and are not included in the totals. D. Name & Address Na Li, 50 Cambridge Road, Apt 222, Woburn, MA 01801 of Borrower: Jianfeng Oln E. Name & Address Janet Fernandez Daleiio of Seller: Town of Reading F. Name & Address Provident Funding Group, Inc:, 500 Noblestown Road, Suite 101, Carnegie, PA 15106, Loan: 9520021340 of Lender: G. Property Location: Property Address 6 Sumner Cheney Place Unit 6 Reading, Massachusetts 01867 Condominium of Sumner Cheney Condominium Condominium, Middlesex County, Massachusetts H. Settlement Agent: Sonja Selami, 1 -Law Offices of Sonja B. Salami, P.C., 85 Speen Street, Suite 202, Framingham, MA 01701, (508)424 -0600 Place of Settlement: 85 Speen Street, Suite 202, Framingham, MA 01701 I. Settlement Date: 3/29/2010 Proration Date: 3129/2010 Disbursement Date: 3/29/2010 J, Summary of Borrower's Transaction K. Summary of Seller's Transaction 100, Grose Amount Due from Borrower 400. Gross Amount Due to Seller 101. Contract sales price $345,000.00 401. Contract sales price $345,000:00 102. Personal property 402. Personal property 103. Settlement charges to borrower (line 1400) $7,015.49 403. 104. TOWN OF READING 05101/2010 TAXES $829.47 404. 105. DECLARATION OF HOMESTEAD to Sonja Selami $110.00 405. Adjustments for Items paid by seller In advance Adjustments for items paid by seller in advance 106. Cityltown taxes 3/29/2010 to 4/1/2010 $26.56406. Cityltown taxes 3129/2010 to 4/1/2010 $26.56 107. County taxes . 407. County taxes 108. Assessments 408. Assessments 109. 409. 110. 410. - 111. 411. 112. 412. 120. Gross Amount Due from Borrower $352,981.52 420. Gross Amount Due to Seller $345,026.56 200. Amounts Paid by or In Behalf of Borrower 500., Reductions in Amount Due to Seller 201. Deposit or earnest money $17,500.00 501. Excess deposit (see instructions) $3,700.00 202. Principal amount of new loan(s) $258,750.00 502. Settlement charges to seller (line 1400) $15,873.20 203. Existing loan(s) taken subject to 503. Existing loan(s) taken subject to 204. 504. Payoff of first mortgage loan BANK OF AMERICA $206,082.79 205. BROKER CREDIT FOR BORROWER CLOSING CO $2,910.94 505. Payoff of.second mortgage loan 206. 506. FINAL WATER $65.00 207. 507. 208. 508. ' 209. 509. Adjustments for Items unpaid by seller Adjustments for items unpaid by seller 210. Cityltown taxes 510. City /town lazes 211. County taxes 511. County taxes 212. Assessments 512. Assessments 213. Replacement light fixture $75.00 513. Replacement light fixture $75.00 214. RADON DIAGNOSTIC SERVICES $1,350.00 514. RADON DIAGNOSTIC SERVICES $1,3 215. - 515. Town of Reading $92,556.80 216. 516. CHAPA 217. 517. 218, 518, 219. 519. 220. Total Paid by /tor Borrower $280,585.94 520. Total Reduction Amount Due Seller $320,572.79 300. Cash at Settlement from /to Borrower 600. Cash at Settlement to /from Seller 301. Gross amount due from borrower (line 120) $352,981.52 601. Gross amount due to seller (line 420) $345,026.56 302. Less amounts paid by /for borrower (line 220) ($280,585.94) 602. Less reductions in amount due seller (line 520) ($320,572.79) 303. Cash ®From OTo Borrower $72,395SB 603. Cash OToElFrom Seller $24,453.77 Q�8 The Public Reporting Burden for this collection of information Is estimated at 35 minutes per response for collecting, reviewing, and reporting the data. This agency may not collect this Information, and you are not required to complete this form, unless it displays a currently valid OMB control number. No confidentiality is assured; this disclosure is mandatory. This is designed to provide the parties to a RESPA covered transaction with Information during the settement process. are rage 1 or 3 III= SUBSTITUTE FORM 1099 SELLER STATEMENT - The information contained in Blocks E, G, H and I and on line 401 (or, if line 401 is asterisked, lines 403 and 404), 406, 407 and 408 -412 (applicable part of buyers real estate tax reportable to the IRS) is Important tax Information and is being furnished to the Internal Revenue Service. If you are required to file a return, a negligence penalty or other sanction will be Imposed on you if this Item is required to be reported and the IRS determines that it has not been reported. SELLER INSTRUCTION- If this real estate was your principal residence, rile form 2119, Sale or Exchange of Principal Residence, for any gain, with your Income tax return; for other transactions, complete the applicable parts of form 4797, Form 6252 and/or Schedule D (Form 1040). You are required to provide the Settlement Agent with your correct taxpayer Identification number. If you do not provide the Settlement Agent with your correct taxpayer identification number, you may be subject to civil or criminal penalties. erTownofo11�1C��` ,1 A �z Previous editions are obsolete Page 2 of 3 HUD -1 Comparison of Good Faith Estimate (GFE) and HUD +1 Charges Good Faith Estimate HUD -1 Charges That Cannot Increase HUD -1 Line Number HUD -1 Government recording charges Our origination charge # 801 $7,687.70 $7,687.70 Your credit or charge (points) for the specific interest rate chosen .# 802 ($3,557.81) ($3,557.81) Your adjusted origination charges # 803 $4,129.89 $4,129.89 Transfer taxes # 1203 # $0.00 Charges That In Total Cannot Increase More Than 10% $258,750.00 Your loan term is Good Faith Estimate HUD -1 Government recording charges # 1201 $3D0.00 $300.00 Appraisal fee LENDERVEND, LLC # 804 $445.00 $445.00 Tax service # 806 $50.00 $60.00 Flood certification # 807 $12.00 $12.00 Title services and lender's title insurance # 1101 $993.00 $993.00 Owners title Insurance # 1103 $852.50 $862.50 V No. Yes, your maximum prepayment penally is Does your loan have a balloon payment? r,—/, No. I . Yes, you have a balloon payment of due in years on Total monthly amount owed Including escrow account payments # homeowners Insurance. You must pay these Items directly yourself. 'Paid by or through draws from the principal limit. 1* , You have an additional monthly escrow payment of $276.49 that results in a total Initial monthly amount owed of $1,645.82 . This includes principal, interest, any mortgage insurance and any Items checked below: 1' Property taxes r Homeowner's insurance Flood insurance r Total $2,672.50 $2,672.50 Increase between GFE and HUD -1 Charges $0.00 or 0.000000% Charges That Can Change $258,750.00 Your loan term is Good Faith Estimate HUD -1 Initial deposit for your escrow account # 1001 $1,369.33 Includes $1,717.78 $552.98 Daily interest charges # 901 $35.0400/day $70.08 $105.12 Homeowners insurance # 903 and can change again every after . Every change $353.00 $353.00 your Interest rate is guaranteed to never be lower than % or higher than Even if you make payments on time, can your loan balance rise? rV; No.) — Yes, it can rise to a maximum of F—, Unknown Even if you make payments on time, can your monthly amount I t No. F Yes, the first Increase can be on and the monthly amount owed for principal, interest, and mortgage insurance rise? # The maximum it can ever rise to is Does your loan have a prepayment penalty? V No. Yes, your maximum prepayment penally is Does your loan have a balloon payment? r,—/, No. I . Yes, you have a balloon payment of due in years on Total monthly amount owed Including escrow account payments # homeowners Insurance. You must pay these Items directly yourself. 'Paid by or through draws from the principal limit. 1* , You have an additional monthly escrow payment of $276.49 that results in a total Initial monthly amount owed of $1,645.82 . This includes principal, interest, any mortgage insurance and any Items checked below: i_nan Terms Your initial loan amount is $258,750.00 Your loan term is 30 years I s NIA Your initial interest rate is 4.876% Your initial monthly amount owed for principal, Interest, and any $1,369.33 Includes mortgage insurance is f, 7 Principal r; N/A r Interest r Mortgage Insurance Can your interest rate rise? I' I No.I Yes, it can rise to a maximum of % . The first change will be on and can change again every after . Every change date, your Interest rate can Increase or decrease by %. Over the life of the loan, your Interest rate is guaranteed to never be lower than % or higher than Even if you make payments on time, can your loan balance rise? rV; No.) — Yes, it can rise to a maximum of F—, Unknown Even if you make payments on time, can your monthly amount I t No. F Yes, the first Increase can be on and the monthly amount owed for principal, interest, and mortgage insurance rise? owed can rise to The maximum it can ever rise to is Does your loan have a prepayment penalty? V No. Yes, your maximum prepayment penally is Does your loan have a balloon payment? r,—/, No. I . Yes, you have a balloon payment of due in years on Total monthly amount owed Including escrow account payments 1 -1 You do not have a monthly escrow payment for items, such as property taxes and homeowners Insurance. You must pay these Items directly yourself. 'Paid by or through draws from the principal limit. 1* , You have an additional monthly escrow payment of $276.49 that results in a total Initial monthly amount owed of $1,645.82 . This includes principal, interest, any mortgage insurance and any Items checked below: 1' Property taxes r Homeowner's insurance Flood insurance r Note: it you nave any questions aoouf me bememem unarges and Loan terms usteo on tnis form, please contact your tender. Previous editions are obsolete Page 4 of 3 HUDA g �3 L. Settlement Charges 700. Total Real Estate Broker Fees based on price = $13,800.00 Paid From Borrower's Funds at Settlement Paid From Seller's Funds at Settlement Division of commission (line 700) as follows: 701. $13,800.00 to Rd /MAX 702. 703. Commission paid at settlement $13,800.00 $13,800.00 704. 800. Items Payable in Connection with Loan 801. Our origination charge Provident Funding Group, Inc.** $7,687.70 (from GFE #1) 802. Your credit or charge (points) for the specific interest rate chosen ($3,557.81) (from GFE #2) 803. Your adjusted origination charges to Provident Funding Group, Inc. (from GFE A) $4,129.89 804. Appraisal fee LENDERVEND, LLC (from GFE #3) POCB $445.00 805. Credit report to Provident Funding Group, Inc. (from GFE #3) 806. Tax service to Provident Funding Group, Inc. (from GFE #3) $60.00 807. Flood certification to Provident Funding Group, Inc. (from GFE #3) $12.00 806. 900. Items Required by Lender to Be PaidJ.n Advance 901. Daily interest charges from 3/29/10 to 4/1110 @ $35.0400 1day (from GFE #10) $105.12 902. Mortgage insurance premium for (from GFE #3) 903. Homeowner's Insurance for TRAVELERS (from GFE #11) POCB $353.00 904. 905. 1000. Reserves Deposited with Lender 1001, initial deposit for your escrow account (from GFE #9) $552.98 1002. Homeowner's insurance 1003. Mortgage insurance 1004. City property taxes 1005. County property taxes 2 mo. @ $276.4900 per me, $552.88 1006. 1 007. 1100, Title Charges 1101. Title services and lender's title insurance (from GFE #4) $993.00 1102. Settlement or closing fee to The Law Offices of Sonja B. Selami, P.C. $300.00 1103. Owner's title insurance to The Law Offices of Sonja S. Selami, P.C. (from GFE #5) $862.50 1104. Lender's title Insurance to The Law Offices of Sonja B. Selami, P.C. $388.00 1105. Lender's title policy limit $258,750.00 1106. Owners title policy Omit $345,000.00 1107. Agent's portion of the total title insurance premium to The Law Offices of Sonja B. Selami, P.C. $1,250.50 1108. Underwriter's portion of the total title insurance premium to Stewart Title Guaranty $0.00 1109. PLOT PLAN /SURVEY $125.00 1110. RECORDING SERVICES FEE $65.00 1111. COURIER FEE UPS $30.00 1112. MUNICIPAL LIEN CERTIFICATE $50.00 1113. POST - CLOSING FEE $35.00 1114. Deed Prepanion to The Law Offices of Sonja B. Selami, P.C. $150.00 1200. Government Recording and Transfer Charges 1201. Government recording charges (from GFE #7) $300.00 1202. Deed Mortgage Releases $300.00 $75.00 1203: Transfer taxes (from GFE #8) 1204. City/Countytax/slamps 1205. State tax/stamps Deed $1,573.20 $1,573.20 1206. DISCHARGE TRACKING $100.00 1207. RECORD 6D CERT $75.00 1300. Additional Settlement Charges 1301. Required services that you can shop for (from GFE #6) 1302. WIRE FEE $25.00 1303, record release. $75.00 1304. 1305. 1400. Total Settlement Charges (enter on lines 103, Section J and 502, Section K) $7,015.49 $15,873.20 Includes Origination Point ($7,687.70). CERTIFICATION: I have carefully reviewed the HUD -1 Settlement Statement and to the best of my knowledge and belief, it is a true and accurate statement of all receipts and disbursements made on my account or by me in this transaction. I further certify that I have received a copy of HUD -1 Settlement Statement, The Settlement Agent does not warrant or represent the accuracy of information provided by third parties, including information concerning POC Items and information supplied by the lender in this transaction appearing on the HUD -1 pertaining lo'Comparison of Good Faith Estimate (GFE) and HUD -1 Charges' and 'Loan Terms', and the parties hold harmless the Settlement Agent as to any inaccuracies of such matters. QQ 't erna e a elio Wit I Jian[6ng Oln Town of Reading 1 To the best of my wle ge, the HUD -1 Settlement Statement which I have prepared Is a We and accurate account of the funds whi h AcdIGL�d `a d h e been or will be disbursed by lh nderslgned as pa tithe settlement of this transaction. x,141 b Sonja Selami Dale � I WARNING: Its crime to knowingly make false statements to the United States on this or any other similar form. Penalties upon conviction can Include a fine and imprisonment. For details see: Title 18: U.S. Code Section 1001 and Section 1010. Previous editions are obsolete Page 3 of 3 HUD -1 Page 1 of 1 qC Q�s Schena, Paula From: Hechenbleikner,.Peter Sent: Wednesday, March 31, 2010 4:28 PM To: Schena, Paula Subject: FW: Causeway Rd. Site Visit I/c Board of Selectmen Peter I. Hechenbleikner Town Manager Town of Reading 16 Lowell Street Reading MA 01867 phone: 781 -942 -9043 fax 781 - 942 -9071 web www.readingma.gov email townmanager @ci.reading.ma.us Please let us know how we are doing - fill out our brief customer service survey at http://readingma- survey virtualtownhall. net/survey /sid/603ffd2e45471753/ From: Bill [mailto:Dershe @comcast.net] Sent: Wednesday, March 31, 2010 3:03 PM To: 'Jones, Bradley - Rep. (HOU)' Cc: Steve Goldy forwarding account; James Bonazoli forwarding account; Hechenbleikner, Peter; Zambouras, George; vcameron @rmid.com Subject: Causeway Rd. Site Visit Good afternoon, On behalf of the residents of Causeway Road, I would to thank you for participating in the site visit last Friday. We appreciate everyone involved, especially Representative Jones, taking the time to understand the ongoing issues we are experiencing. ' We will be holding a neighborhood meeting within the next week to discuss the construction costs required to alleviate the drainage problems, as well as having the road accepted by the Town. I will contact Peter directly after the meeting to update him on the consensus. We look forward to seeing the updated report from the RMLD as soon as it becomes available and having a follow -up meeting with Mr. Cameron as discussed regarding the fencing /landscaping issues. Again, thank you all for your time and we look forward to speaking with you soon. Regards Linda Wilkins 3/31/2010 Page 1 'of 2 4c- 5Q — Schena, Paula From: Henhembleiknar, Peter Sent: Thursday, April 01, 2010 1215 PM ^m: atevemeenan2 Cm: Zoger, Jeff; Ue8hgond.Mike; Roberts, Carol; 8chena. Paula Subject: RE: One success story Steve It's funny — maybe I have been in Reading too long, but during these storm I thought of your property as one where we have had problems in the past and.1 wondered how you made out. I'm glad tohear that we seen to have the issue resolved. VVe have oo many excellent employees in Reading, and you just mentioned 2of them bvname. I'll extend my thanks to them, and let the Board of Selectmen know of your comments. Thanks fro taking the time to write. VcBoard of Selectmen c Personnel Files PeteriHeohenbleikner Town Manager Town of Reading 1O Lowell Street Reading MA 01867 phone: 781-942-9043 fax 781-942-9071 web www,readingma.gov email town managenaci. reading. ma. us Please let us know how we are doing fill out our brief customer service survey st From: abevennzehon2[maho: .net] Sent: Thursday, April 01.2010 12:07Hq To: Town Manager Cc: Z g' ']eff Subject: One success story ' 11 Vista Ave. Reading, Ma. O18O7 April 1, 2010 Hello Peter, I'm sure the past couple of weeks for Jeff Zao r, Mike deBrigard and many of ^ Reading's dedicated employees. I am extremely sympathetic to the thousands of people who have incurred \ ~^ [� \ 4/2/2Ol0 Page 2 of 2 property damage due to the recent rain storms because my property has been the target of Mother Nature's wrath 2 to 4 times a year for the last 29 years. It was not unusual to get 3 to 4 feet of water in my backyard and enough water in my basement to ruin flooring, furniture, rugs, etc. However, due to the efforts of Mike deBrigard and Jeff Zager, and a few changes I have made to my property, the situation has been corrected completely! I got water in the yard as expected, but only 3 or 4 inches and not feet. The basement is dry and the only clean -up is from the mud on my feet because I continually walked in and out of the basement to check things out. Mike actually was the one who identified the problem and developed a solution and Jeff provided the resources to resolve the situation. Living in Reading for 30 years, I knew of Mike because of the many volunteer efforts he has supported in town but I had never met him until last year. It was easy to see why he is well respected. He is very knowledgeable and totally professional. Jeff was also incredible in dealing with my problem. He listened, gathered information and made sound and swift decisions to make this effort a success. He also followed up after the work was done and during storms this past year he actually contacted us to ensure things were working well. This type of service and dedication is I'm sure not a common happening in many communities so I applaud Jeff and Mike and all who were involved in my situation for an excellent job. I believe you had something to do with this "fix" Peter so my thanks to you as well. Reading's lucky to have you as Town Manager. Please pass along my thanks, to Mike, Jeff and anyone else who might have resolved my water problem. These past few weeks were a tough test for the new "system" and I may get water somehow in the future, but for once, I have the week -end off. Thanks again and continued success! Sincerely, Steve WeeFian v 4/2/2010