HomeMy WebLinkAbout2001-09-20 Cable TV Advisory Committee MinutesD
Minutes of the Meeting of the Readina_ CATV Advisory Committee L R MASS.
September 20, 2001
The meeting was opened by Doug Cowell at 7:15 PM Z0Id2 J N c $ P 2:
Those present were: Doug Cowell (Chair), Cheri Hart, Joe Santangelo
Visitors present: None
A. Old Business:
1. Minutes of the June 28, 2001 meeting were approved as written.
2. Chair reported that Peter Hechenbleikner has confirmed with Robert Travers (AT&T) for a public
meeting and report on cable television service in Reading. The committee will contact local
newspapers and RCTV to publicize the meeting to the Reading residents.
B. New Business
1. Committee adopted the following agenda for the public meeting with AT&T:
a. AT&T presentation:
(1) Product overview to Town.
(2) System Upgrades
(3) Future Vision
b. Services to Reading:
(1) Public buildings
(2) Subscribers
(3) RCTV
C. Customer service
(1) Process for handling customer complaints
(2) Down system response
(3) New hook-up turn time
d. Open Forum Q&A
Next meeting: The next meeting of the Reading CATV Advisory Committee will be held on Thursday,
November 1, 2001 in the Conference Room at the Reading Town Hall.
The meeting was adjourned at 7:50 PM.
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