HomeMy WebLinkAbout2010-01-27 Telecommunications and Technology Advisory Committee MinutesTTAC Committee
Meeting Minutes RECEIVED
Wednesda Jan TO i G E r R K
y uary27,2010 READING, MASS.
200 HA 18 P 3: 19
1. Call to order
Doug Cowell called to order the regular meeting of the TTAC Committee at 7:30 on
January 27, 2010 in the Upper Floor Conference Room at the Town Hall.
I.I. Roll call
Doug Cowell conducted a roll call. The following persons were present: Doug Cowell,
Ben Ream, Ted Smithhurst, Bob Ferrari, and Scott Busnach
III. Approval of minutes from last meeting
Doug Cowell reviewed the minutes from the last meeting. Motion was entered to accept.
Accepted
IV. Open issues
a) Doug Cowell reviewed examples of questions that will be needed to ask current cable
service providers. Questions should pertain to customer service and quality, and not
cost. Expected to take two meeting to create all necessary questions. He also stated
that he would be retrieving a copy of the old questionnaire mailed 2 years ago, for the
rest of the team.
b) Discussed questions pertaining to specific issues and potential trends. Committee
members noted thhat there may be intermittent problems and issues customers may
have that should be brought to TTAC's attention. Doug mentioned using RCTV
programming to ask viewers to send in comments, or issues. TTAC could then review
these issues to see if there were any trends that should be brought to the attention of
the cable companies. TTAC would use the internet to compile the data. Ted
Smithhurst stated he would speak to RCTV regarding this idea.
c) Any questionnaire mailing would need to be prepped for 2011. It would be too late to
get it in for 2010. Suggested to put this on hold until later this year.
V. New business
a) Ted Smithhurst, a board member of RCTV, and now TTAC, introduced himself to the
team.
b) Doug Cowell asked all members to think about questions to ask cable companies and
bring these questions to the next meeting.
VI. Adiournment
Doug Cowell adjourned the meeting at 8:10.
Minutes submitted by: Scott Busnach
Minutes approved by: [Name]
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