HomeMy WebLinkAbout2005-07-12 Community Relations Subcommittee MinutesMinutes of Community Relations Subcommittee Meeting
RMLD Board of Commissioners
Date: July 12, 2005 -2 3:
Time: 8:30 a.m.
Place: General Manager's Conference Room
Attendees: RMLD Board Chairman Andrew Herlihy, RMLD Board Secretary Ellen Kearns
Community Relations Manager Priscilla Gottwald
Community Relations Assistant Bobbi Maillett
General Manager Vinnie Cameron
Human Resources Manager Beth Ellen Antonio
The purpose of the meeting was to discuss the Customer Survey. Ms. Gottwald passed out the
Survey questions designed by the MEAM Subcommittee and the survey company, Center for
Research and Public Policy (CRPP). A lengthy discussion ensued regarding the survey, how long
the survey would take, what type of questions would be asked (only ask questions that are valid).
The Commissioners and General Manager felt there should be a cause and effect for each
question with the questions relating to:
1. how our customers feel about us;
2. what do our customers want from us;
3. how our customers feel about green power.
It was decided that CRPP representatives will meet with the Community Relations Subcommittee
to answer questions. Chairman Herlihy and Secretary Kearns suggested an incentive
compensation for those willing to participate in the survey. Mr. Cameron said he would look
into the logistics.
Secretary Kearns prepared a timeline for the survey. Ideally, the questions would be ready by
the end of August, CRPP representatives would visit RMLD in late September or early October
and the survey results would be available by November. Everyone agreed that the survey
should take no more than ten or fifteen minutes.
A follow up Community Relations Subcommittee meeting will take place in August with CRPP.