HomeMy WebLinkAbout2010-04-27 Board of Selectmen PacketOFRpq�'y Town ®f Reading
16 Lowell Street
Reading, MA 01867 -2685
W
rs39e IN O'RQ °4P�
FAX: (781) 942 -9071
Email: townmanager @cLreading.ma.us TOWN MANAGER
Website: www. readingma.gov (781) 942 -9043
MEMORANDUM
TO: Board of Selectmen
FROM: Peter I. Hechenbleikner
DATE: April 23, 2010
RE: April 27, 2010 Agenda
la) The first item is to go into Executive Session for labor negotiations related to the health
insurance agreement with the Public Employee Committee.
3a) Arbor. Day Proclamation — Arbor Day is Friday, April 30th. The Board has been doing
an Arbor Day Proclamation for a number of years and this qualifies the Town, among
other criteria, for the Tree City USA Award.
5a) The hearing for Ristorante Pavarotti is for the transition from a beer and wine license to
an all alcoholic liquor license. We have charged only the difference. in fee between the
two for this license. The concern that I have is for where liquor is to be stored — it is in a
location accessible to the public. All other aspects of the application are complete.
5b) The RCASA Youth Crew is going to come in and show the Board of Selectmen some of
the interesting new tobacco products that they have found doing research in town.
5c) The Board deferred final approval of the water, sewer and storm water management rates
at the last meeting. The only information that we understood the Board needed in
addition to what was previously presented, is the capital improvement program for these
enterprise systems. The CIP is included with your packet along with the presentation
from the hearing.
5d) The Board of Selectmen may want to continue to review the Annual Town Meeting
Warrant Articles. Because of the lateness of the hour, the Board reviewed and had
comments on only a few of the Articles at your last meeting.
5e) The customer service survey results and comments are included in your packet for
discussion and review.
11
TOWN OF READING, MASSACHUSETTS
Health Insurance Agreement
July 1, 2010 through June 30, 2011
The following is the understanding of the terms of agreement on the issue of health insurance for the
employees and retirees of the Town of Reading.
1. Effective July 1, 2010; the Town of Reading will provide through MIIA to its active and retired
loees, for a period of twelve (12) months, subject to renewal, the following Blue Cross/Blue
emp y
Shield products:
® " PPO Blue Options" PPO product,
I " Network. Blue Options" HMO product, and
e For Medicare eligible retirees Medex 2,
Medicare Part D prescription drug plan.
a Medicare supplement, and Blue MedicareRx, a
2. Effective July 1, 2010, the Town will pay 71% of the cost of the above insurance plan. If neither the
Town nor the Public Employee Committee submits a written request for negotiations prior to March
.1, 2011, the 71 %/29% split will remain in force. If either party submits a timely written request,
negotiations will begin no later than March 7, 2011 on the cost sharing effective July 1, 2011. if
negotiations are not successful by April 1, 2011, as that date may be extended by mutual agreement,
then both parties would agree to mediation. During the mediation the current negotiated 71 %/29%
split will remain in effect. This time table may be modified by mutual agreement of the Town and
the Public Employee Committee.
The. Public Employees Committee, made up of representatives of each of the Town's Bargaining
Units and a retiree appointed by the Retired State, County and Municipal Employees Association,
will continue to meet periodically during the term of this agreement. The Public Employee
Committee will monitor health insurance claims and other data provided by the insurer with a focus
on current trends and all other items that may affect premiums. These meetings will be open to any
active employee(s) and retiree(s).
4 The Town will allow retirees to re -enter the insurance program on an open enrollment basis every 24
months, starting with even years, thereafter at the open enrollment period, and provided that the
retirement date is within 10 years of the open enrollment effective date. A retiree and/or his/her
family may exercise this right only once. If a retiree opts to take Town coverage under this paragraph
and then drops the coverage he or she will not be permitted to re- enroll. A retiree or a spouse of a
retiree who is enrolled in the health insurance plan may transfer from one product to another product
at each open enrollment date provided he /she is eligible for that product.
5. The Town Manager and the Board of Selectmen agree to request a health insurance budget for each
year in an amount not less than the rate required to cover currently insured employees and retirees, at
the rate specified in this agreement.
6. This agreement shall become effective upon ratification by the Public Employee- Committee and by the
Board of Selectmen. ,
This agreement shall be effective July 1, 2010 and shall remain in full force until June 30, 2011 unless
extended beyond that date due to the provisions of paragraph 2 above.
C__A
Name of PEC Representative Group/Union
Reading Teachers/Nurses Association - MTA Local #00298
.-� s Stanley Quinlan
Reading Administrative Secretaries Association - MTA, - Local #00298
T Porter
Reading ParaEducators Association - MTA - Local #00298
Roberta Guarciariello
Vote %
42.36%
2.15%
12.92%
Reading Cafeteria Employees - AFSCME - Local 1703
Paula Santar io
�-� Custodial/Maintenance Employees - AFSCME -Local 1703
Joseph Coughlin
Public Works - AFSCME - Council 93, Local 1703
George Strazzere
4.31
2.87
4.91%
Engineers - AFSCME - Local 1702 - Sub -Local 038
Arthur Markos
International Association of Firefighters - AFL -CIO, Local 1640
Robert Beck & Kenneth Campbell.,,
-
0.72
5.39%
Officer's Association - LB.P.O
Reading Police Superior Off
Mark Se alla
J Reading Patrolman's Association - Mass Cop, Local 191A, AFL -CIO
Pasquale Ia icca
Reading Public Safety Dispatchers - Mass Cop, Local 191A, AFL -CIO
Ryan Mahoney
RMLD -Line Meter Station Unit - AFSCME - Council 93, Local 1703
John Flaherty
1.20%
3.35%
0.96
3.83
International Brotherhood of Electrical Workers - AFL -CIO, Local 103
"? William Seldon
3.23%
RMLD Clerical - Technical Unit - AFSCME - Council 93, Local 1703
Evelyn Holt
Reading Retirees
al?.Q -- Arthur Vars
1.80
10%
Town Manager
Peter Hechenbleikner
N
N
Date of Meeting:
�—
UjP dated 4/644W
�a
WHEREAS:
In 1872, J. Sterling Morton proposed to the Nebraska Board of Agriculture
that a special day be set aside for the planting of trees; and
WHEREAS:
This holiday called Arbor Day was first observed with the planting of more
than a million trees in Nebraska, and Arbor Day is now observed throughout
the nation and the world; and
WHEREAS:
Trees reduce the erosion of our precious topsoil by wind and water, cut
heating and cooling costs, moderate the temperature, clean the air, produce
oxygen and provide habitat for wildlife; and
WHEREAS:
Trees are a renewable resource giving us paper, wood for our homes, fuel
for our fixes and countless other wood products; and
WHEREAS:
Trees in our Town increase property values, enhance the economic vitality
of business areas, beautify our community, and wherever they are planted
are a source of joy and spiritual renewal; and
WHEREAS:
Reading has been recognized as a Tree City, U.S.A. by the National Arbor
Day Foundation for 25 years, and desires to continue its tree- planting ways.
NOW, THEREFORE, WE, the Board of Selectmen of the Town of Reading, Massachusetts do
hereby proclaim April 30,'2010 as Arbor Day in the Town of Reading, and
urge all citizens to celebrate Arbor Day and to support efforts to protect our
trees and woodlands, and plant trees to gladden the heart and promote the
well being of this and future generations.
THE BOARD OF SELECTMEN
Ben Tafoya, Chairman
James E. Bonazoli, Vice Chairman
Camille W. Anthony, Secretary
Stephen A. Goldy
Richard W. Schubert
14
LEGAL NOTICE
OFRE�o'G
� fit• �.
rs39'JNCORY�¢P .
TOWN CIE READING
To the Inhabitants of the
Town-of Reading:
You are hereby notified that
an application for an All Alcohol,
Liquor License has been
applied for by Ristorante
Pavarotti, Inc. d /b /a Ristorante
Pavarotti. The application is for
the premises at 601 Main
Street, Reading,
Massachusetts.
Under the provisions of
Chapter 138, Section 15 of the
Massachusetts General Laws, a
public hearing will be held by
the Board of Selectmen con-
cerning this application on
Tuesday, April 27, 2010 at 7:30
p.m. in the Selectmen's Meeting
Room, 16 Lowell Street,
Reading, Massachusetts.
All interested parties are
invited to attend or submit their
comments in writing, or by
email prior to 4:00 p.m. on April
27, 2010 to townmanag-
er@ci.reading.ma.us.
By order of
Peter I. Hechenbleikner
Town Manager
4/8
15
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Page 1 of I
Marino, Lillian
From: Delios, Jean
Sent: Tuesday, April 20, 2010 5:03 PM
To: Schena, Paula; Marino, Lillian
Subject: All Liquor Licenses
I have reviewed the a H tion for an All Li-uo r License at Ristora Jocated at 601
"c
Street
fo�
r
-2anI-r and =ave no comments. I have also reviewe the application for a �transfer of
Liquor icense or
an All Ui—ce—ns—eTo-F-S—rumpy Doyle's located at 530 Main Street and have no comments.
Jean J. Delios
Collununity Services Director/Town. Planner
Town of Reading
16 Lowell Street
Reading, MA 01867-2685
Tel 781-942-6612
Fax 781-942-9071
jdelios0Ici.reading.ma.us
w-wAv.readingina.gov
��
4,)21/2010 18
°F READING POLICE DEPARTMENT
it k
15 Union Street . Reading, Massachusetts 01867
�R4o Emergency Only: 911 ° All Other Calls: (781) 944 -1212 - Fax: (781) 944 -2893
Web: www.ci.reading.ma.us /police /
EXECUTIVE SUMMARY
All Alcohol Application for Ristorante Pavarotti
Chief James Cormier
Reading Police Department
15 Union Street
Reading, MA 01867
Chief Cormier,
lam"_ u
April 13, 2010
As directed by your Office and in accordance with Reading Police Department Policy and
Procedures, I have placed together an executive summary of the application for an application
for an All Alcohol Liquor License for Ristorante Pavarotti, Inc. d/b /a Ristorante Pavarotti located
at 601 Main Street. This application will be going before the Board of Selectmen at their meeting
on April 27, 2010.
Officers, directors, stockholders and managers:
1) Manager of Record: Rebecca D. Yenowskas (DOB 12/21/76)
2) President: Rebecca D. Yenowskas (DOB 12/21/76)
3) Treasurer: Massimo Fiume (DOB 06/11/60)
4) Secretary: Marsha McGlashing (DOB 09/22/64)
Ownership Interests:
1) Rebecca Yenowskas -55% stock ownership interest
(DOB 12/21/76), 3.1 Manning Street, Medford, MA. (781) 526 -3789
2) Massimo Fiume -45% stock ownership interest
(DOB 06/11/60), 645 Fellsway West, Medford, MA. (781) 526 -0904
,m._
19
EXECUTIVE SUMMARY
All Alcohol Application for Ristorante Pavarotti
The person(s) or entity(s) listed above under "Ownership Interests ", have direct or indirect
beneficial or financial interest with the following other licenses Granted under Chapter 138:
-Not applicable
The persons) or entity (s) listed above under "Ownership Interests ", previously held direct
or indirect beneficial or financial interest with the followinp- other licenses granted under
Chapter 138:
-Not applicable
Criminal History:
o Board of Probation checks, driver's license checks and out of State criminal histories were
run on all person(s) listed above under "Ownership Interests" and "Officers, directors,
stockholders and managers ". None of them have ever been convicted of violating any state
or federal law.
The only incident in -house history with any of the above named persons or entities involved
Massimo Fiume. On 02/09/09, Mr. Fiume made some minor threats towards Mr. Larry
Ramdin (Health Inspector for the Town of Reading) stating that "someone will pay for this ".
Mr. Fiume stated that the comment was not directed at Mr. Ramdin, but they were said out of
being frustrated that the restaurant was not opening on time. Mr. Ramdin was advised of -all
his rights by Officer Picco and he did not wish to file charges. The matter was resolved at
that time.
Lipuor License History:
® No person or entities named have ever had a liquor license suspended, revoked or cancelled.
I find no reason why the license application should not go forward.
Respectfully Submitted,
f
gt. Detective Mark D. Segalla
Criminal Division Commander .
elf
THE COMMONWEALTH-OF MASSACHUSETTS
ALCOHOLIC BEVERAGES CONTROL COMMISSION
101600030
License Number
FORM 43
Reading -
City/Town
Tv e. of Transaction (Please check all relevant transactions
�X)-New License O New Officer/Director
Transfer of License' Change of Location
Change of Manager Alter Premises
Transfer. of Stock
Ristorante Pavarottf,*Inc.
Name of licensee
Ristorante Pavarotti
601 Main Street
Address: Number
Annual
Annual or Seasonal
Street
I-AaLu
) Pledge of License
Pledge of Stock
Other
FED of Licenseb
Rebecca D. Yenb.wska;s
Manager
Reading, MA 01867
Zip Code
All.Alcohol
Category: All Alcohol, wine & Malt
Restaurant
Type: Restau�ant, Club, Package Store
1
Inn, General on Premise, 'Etc.
Description of Licensed Premises:
The restaurant concists of one main dining area, 1550 sq. ft.., .one kitchen,
entrance and exit.
3/29/10 - 11:57 ti 4/8/10 Chronicle
Application was filed: Advertised:
DateA time Date &Publication
Abutters Notified X Yes No
I Person to contact regarding this transaction:
Name: Maria C... Curtatone, Esq-
Address: 567 1 XcGrath-Higfiway, Somerville, MA 021.45
Phone #: 617-625-4900
Remarks:
The Local Licensing Authorities
13y:
4
Alcoholic Beverages Control Commission
!ECfew Moriarty
Ex,ecutive Director
Remarks;
The Commonwealth of Massachusetts
Alcoholic Beverages Control Commission.
239 causeway Street
Boston, MA 02114
Application for Alcoholic Beverage License for Retail Sale
City/Town: A n
-j
New License New OfficerAiirector
Transfer of License other (specify)
, cify)
Transfer of Stock
Section 1
Name to appear on the
Business Name (d/b/a, if different):.
(,).S KJ( FID of Licensee: --;;
Manager of Recordl?)5:-baca�_6
zip Code: Cry
Address of Premises: (poi K CCLd-M-L,,[ W
LP —
Phone number of premises
Section z Type of license: (check one only)
Club Package Store Veterans Club
General on Premise Restaurant Other
Innholder Tavern
Section 3 License Category
(All Alcoholic Wine and Malt
Malt Only Wine Only
Wine and Malt with Cordials Permit
Section 4 License Class
"Annual Seasonal
Section 5 Person (attorney if applicable) who can be contacted concerning this application
Name: txr� "T,10 I I I I - C
3r
Address:
(-1,7 1 C"I (—I'Ll — a
Phone Number: I
W
M
. I , . j -*--i—j.,— 1-4— —F all PnfrPmr.f-.,z snrl f-xitq'
6a.
Seating Capacity:
Occupancy Number:
Section 7
Applicant is an:
Association Corporation Individual
Piitnership Non-profit corporation LLC
Section 8 If applicant is an individual or partnership — List for individual or each partner.:
ga. Is individual or all partners United States citizens? Yes No
If no, specify citizenship:
8b. Is 'individual or all partners involved at least twenty-one years old?( � Yes No
Section. 9' If the applicant is a corporation, complete the following: I
Date of Incorporation:
'State of Incorporation: ed to do business in MA: /:3
Date qualifi
9a. How many shares of stock are authorized: 6?N 0 0, 1 How many shares are issued: 100
Provide in the box the names if all officers, directors, stockholders and manager.
Use * to indicate director
Title
Full Name
Home Address
DOB
SSN
Shares of stock
owned or controlled
ebrcC
j rg
* '-I cn� ��
INNO
-,r Aa e-
6-t 0-r-S i,-D-
OL r
fw fwct )'WA- 0 1
Loki 5- F-E I 11C) P
Y11 C ct f-ord Lit. (,- 0!-7-1C
r7 f)l OLLI) C (k V C
r
55 A-)
Pres iJen I
ta
9b. Attach a copy of the vote by I the Board of Directors . appointing a manager or principal representatives.
23
9c. If the applicant is a corporation, answer the following questions:
1. Are the majority of directors United States citizens?. ( Yes ( ) No
2. Are the majority of directors citizens of Massachusetts? ( Yes ( ) No'
3. Is the manager or principal representative a U.S. citizen? ( }% yes ( ) No
Section 10 If the applicant is an association, provide in the box below the names of all
association officers and members.
I Ob. Attach .a list of all members of the ILC-
Section 11 Will there be any t' remodeling, redecorating or building on the premises for this license?
c ion,
Yes No (If yes complete a�' c and d)
a. Give an exact description of the construction, remodeling, redecorating or building on the premises:
b. What are the estimated costs:
c. What is the construction schedule:
d. State all sources of construction financing:
Section 12
Do you own the premises? Yes No. If yes, please respond to the question below.
As an individual Jointly Name of Realty Trust
Name of Corporation
Other
(if you . do not own the premises to be licensed, provide the following information about the owner.)
qql-7
er:
Name: tt, rCl Phone Numb fl
Address:
24
50--li
12a, If a lease or rental, provide the following information: $ e=?,, 0 per
(month, year, et
Beginning date of lease Ending Date of lease
(provide copy of the lease)
FINANCIAL
Section 13
What assets were purchased and cost?
0 0 0
Equipment: 0� Furniture: $ i
Inventory: License: $
13a. Total Purchase Price: $
Goodwill..$ 5 00
Premise: $ 5 000 1 Co's
Ob. Identify below all sources of financing: Seller: $
Mortgage: Other (specify): $ 00D OMMI 2P�M
Cash:. $ -65,000
Document all sources e . g. Loan papers, checking accounts, stock sales, etc. ri S1
13 c.
All other, terms and ponditions:
(provide purchase and sale documents)
13d. Are you seeking approval for license to be pledged: yes t� No
If yes, to whom:
13e.. Will the inventory be pledged: Yes No
If yes, specify to whom:
13f. If a corporation, are you seeking approval for any corporate stock to be pledged:..
( ) Yes ( t4---`N0
. If yes, identify to whom and identify the number of shares:
OWNERSMP INTERESTS
Section 14 state the following information for all persons or entities who will have any direct or indirect beneficial
or fmancial interest in this license:
5-� A
M
identified in Question 14 will have in
14a. Describe all types of beneficial or financial'interest each person or entity iddritif
this license:
Person or entit-
y_ Beneficial or financial interest
Kas
.a WSS
14b. Does any person or entity listed in Question 14 have any direct or indirect beneficial or financial interest in any
other license granted under Chapter 138? ( ) Yes ( ✓1 No
14c. Has any person or entity named in Question 14 ever held a license Yes a beneficial N
Jut-er
under Chapter 138 which is not presently held? ( .) s o est in a license issued
(Tf vp..q nrovide the following for each person or entity.)
14d. Describe how all licenses in Question 14c were terminated (e.g. transfer of ownership, non-renewal, surrencier,
M
26
14e. Has any person or entity named in Question 14 ever had a license suspended, revoked or cancelled?
( ) Yes (V)"-" No
(If yes, provide the following information)
Date License Reason why the license was suspended revoked or cancelled
14f. Has any person or entity nam -tn Question 14 ever been convicted of violating any state, federal or military
law? ( ) Yes { No
15. a. Each individual applicant must sign.
b. Applications by a partnership must be signed by a majority of the partners.
C. Applications by a corporation must be signed by an officer authorized by a vote of the
corporations Board of Directors.
d. Applications by an association must be signed by a majority of the members if the governing
body. All signers must have answered question 10.
e. False information or failure to disclose are reasons to revoke a license or deny a license
application. ,
Sighed and subscribed to under the penalty of perjury, this 13 day of �d���� 20/0
By: Signature of Full Name Title
MW
The Commonwealth of Massachusetts
ALCOHOLIC BEVERAGES CONTROL COMMISSION
THIS FORM MUST BE COMPLETED FOR EACH:
7A. NEW LICENSE APPLICANT
B. APPOINTMENT OR CHANGE OF MANAGER
IN A CORPORATION
C. TRANSFER OF LICENSE (RETAIL ONLY-SEC. 12 & SEC. 15)
(Pl6ase check which transaction is the subject of an application accompanying this Form A.)
PLEASE TYPE OR PRINT ALL INFORMATION
ALL QUESTIONS MUST BE ANSWERED AND TELEPHONE NUMBERS . PROVIDED OR
APPLICATION WILL NOT BE ACCEPTED.'
LICENSEE SEE NAME
(NAME AS IT WILL APPEAR ON THE LICENSE)
2. NAME OF (PROPOSED) MANAGER FL&O-0-00— J-enotk),C,
8. SOCIAL SECURITY NUMBER -
4. HOME (STREET) ADDRESS-51 %11011,'St roe—JAM Dal 5
5. AREA CODE AND TELEPHONE NUMBER (S): (Give both, your home. telephone and a nu . mbe r at which
you can be reached during the day).
DAY TIME # - �5 ) HOME
? -
-
8. REGISTERED VOTER: YES NO 8A. WHERE ?:
9. ARE YOU A U. S. CITIZEN: YES NO
10. COURT AND DATE OF NATURALIZATION (IF APPLICABLE):
(Submit proof of citizenship and I /or naturalization such as Voter--s Certificate, Birth Certificate or
Naturalization Papers)
W
)� �
11. FATHER'S NAME: "'j --,
13. ' IDENTIFY YOUR CRIMINAL RECORD, (Massachusetts, W—Uitary, any other State orFedenal)' ANY OTHER
ARREST OF APPEARANCE |N CRIMINAL COURT CHARGED WITH \ CRIMINAL OFFENSE
REGARDLESS OF FINAL D|opuu|
YES NO (MUST CHECK EITHER.YES /
pEC|F|C{�HARGEAN�05PO8[DON(F|NE
lFY�S.PLE��ED�S[}R|8EDFFENSE(S)S .
PENALTY, ETC.)
14. PRIOR EXPERIENCE |N THE LIQUOR INDUSTRY: V YES ______NO `
|F YES, PLEASE DESCRIBE:
=L 4
15 �|N*mu|*�mnco'.u/�E^.`' .' HIS OR ANY OTHER LIQUOR LICENSE, PERMIT
'
' �� YES NO
ORCER||rxCx/
OF YES, PLEASE DESCRIBE:
Addreoaond�known
16 E�0���R�E��T���0�o.��.E�o� '
' Telephone Numbers):
u
�8\
1i. HOUROpE RvvEEK TO BE Sro.. ON THE LICENSED PREMISES:
It-]
|HEREBY SWEAR THAT UNDER THE PAINS AND PENALTIES OF PERJURY THAT THE |N ON
DN|STRUETO�H�B—STDFMYKNDVY EANDBEUEF
....,�_._. ��
BY: DATE
,
9199
29
2
.
CERTIFICATE OF VOTE
At a meeting of the Board of Directors of RISTORANTE PAVAROTTI, INC.
held at 331 Montvale Avenue, Woburn, Massachusetts on April 6, 2010, it was duly
voted that the Corporation apply to the Licensing Board for the Town of Reading for a
Common Victualler /All Alcohol license, for the year 2010, to be exercised on the
premises located at 601 Main Street, Reading, Massachusetts 01867.
VOTED: To authorize Rebecca D. Yenowskas to sign the application for the
license in the name of RISTORANTE PAVAROTTI, INC. and to
execute in its behalf any necessary papers, and to do all things
required relative to the granting of the license.
VOTED: To appoint Rebecca D. Yenowskas of Medford, Massachusetts as
its Manager or Principal Representative, with as full authority and
control of the premises described in the license of the Corporation
and of the conduct of all business therein relative to alcoholic
beverages as the licensee itself could in any way have and exercise
if it were a natural person resident in the Commonwealth of
Massachusetts and that a copy of this Vote duly certified by the
Clerk of the Corporation and delivered to said Manager or
Principal Representative shall constitute the written authority
required by Sec. 26, Chap. 138, G.L.
This is to certify that a majority of the Directors of RISTORANTE PAVAROTTI,
INC., a Corporation duly organized under the laws of the Commonwealth of
Massachusetts, are residents of the Commonwealth of Massachusetts and the controlling
Shareholder and Manager are Citizens of the United States.
This Corporation has not been dissolved.
A TRUE COPY
ATTEST:
Date
30
t
Marsha McGlashing
Secretary
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Town of Reading, MA Casht Approved Town Mgr Projected
41211201011:54 Debt FY -2010 FY -2011 FY -2012 FY -2013 FY -2014 FY -2015 FY -2016 FY -2017 FY -2018 FY -2019 FY -2020 F TOTAL
Debt FY11 -20
Total aptta ,
,
E ublsc Woc ks = WaterrGASPITAl ; , _ 3
340 OqO, ,
,; . , Zfi3 000 7
755 o00v 587,Oti0 , „ 501;000_ , , 26_O,j000,,, 285 000:. -. ,235 000,: ,? ,,. 550;000- 3.. .r 612 000, , ;' , 40 ?,o00t 4 „450 ;000:
Water Distribution 3
340,000 2
263,000 3
390,000 550,000 276,000 240,000 285,000 235,000 550,000 612,000 382,000 3
3,783,000
Water Main Lining Cash 200,000 200,000
Various Water Mains ($2.471 mil) Debt Debt Debt Debt:
WM - H St. Loop (Ivy St.) Cash 350,000 350,000
WM - Causway Road Loop Cash 276;000 276,000
WM - Belmont - Salem Cash 150,000
WM - Larch Cane Cash 120,000 120,000
WM - Haverhill- Franklin -Batch ($420k) • FY13 Debt
WM - Haverhill- Franklin -WkBd ($1.865m) FY13 Debt: `.
WM - Howard -Cty- Summer ($1.012m) FY14 Debt
WM - South - West - Gleason ($1.02m) FY15 Debt
Meter Replacement Cash 180,000 180,000 250,000 250,000 250,000 930,000
Water System Hydraulic Model Cash 85,000 85,000
Replace Tapping Machine Cash 10,000
Storage Tank Inspection Cash 12,000 12,000 24,000
Tank Maintenance - Auburn Cash 350,000 350,000
W Tank Maintenance - Bear Hill Cash 200,000 200,000
fV Storage Tank ($1.15mil.) FY19
-0efif -
Replace Bob Cat Loader Cash 45,000 45,000 .
Pickup Truck #12 (1997 -10yrs) Cash 40,000 40,000
Replace Car #2 Cash 35,000 35,000
Replace Van #2 Cash 38,000 _ 38,000
Replace Truck 96 Cash 120,000 120,000
Replace Truck #14 Cash 120,000 120,000
Replace Backhoe#420E Cash 100,000 100,000
Replace Utility Truck #5 Cash 150,000 150,000
Water Supply 365,000 37,000 225,000 20,000 20,000 667,000
WTP design Debt Debt Debt - Detit ;Debt Debt, Debt
Join MWRA (partial- $3.18mi1) Debt Debt . Debt `_ Drsbt Debt , Debt „ - Debt ' Debt Debi
Debf:; Debt Debt
Join MWRA (full- $7.8mi1) Debt Debt Debt , ';' De6L Debt Debf , Debt Debt Debt Debt Debt "
Plant demo & chlorine trmt ($800k debt) Debt Debt Debt :- Debt. Debt Debt': Debt , Debt Debt - Debt; ,
Plant demo & chlorine trmt ($450k debt) Debt Debt Debt : _; Debt
Wells Upgrade Cash 50 000 50,000
Well Abandonment Cash 225,000 225,000
Hydraulic Study - 2nd connection 150,000 150,000
Booster Station SCADA Cash 165,000 165,000
SCADA Upgrade (every 5yrs) Cash 20,000 20,000 40,000
Pickup Truck 43 (2003 -10yrs) Cash 37,000 37,000
Public Works (Sewer CAPITAL ,., - - . ;450 000_ • .465 000 ,. , ,_ ,222 000. , •'.- „ ?97,000x_ ,130 000 , 140,000 ., , 280,000 ,! ,130 000 ;, ,, , , 390 000, , , _ 380 000 :., - , 380,1100 2,849 000.:
Cash
100,000
100,000
100,000
100,000
100,000
100,000
100,000
100,000
100,000
100,000
100,000
1.000 000
Inflow /Infiltration
10,000
10,000
10,000
30,000
Seal Sewer Manholes
Cash
30,000
30,000
30,000
30,000
30,000
30,000
30,000
30,000
30,000
30,000
300,000
Sewer Station Rehabilitation
Cash
30,000
Debt ...
Fairview /Sunnyside $300k /4yr debt)
Debt
Debt
Debt
185,000
185,000
California Road - Sewer Main Cash
250,000
250,OD0
250, 000
930,000
Meter Replacements
Cash
180,000
180,000
130,000
Backhoe 430D
Cash
130,000
Replace JetIVAC 420 (split w/ Sinn Wtr)
Cash
140,000
Replace Vehicles Cash
82 000 37 000 150,000 45,000
150;000 300,U00..._ f_'.r 150;000,.. .:150,000 -_. 150,000.
_
f ,, 1,981;50111
' .. 200 000
.Pubj�c, Works Storm W ater_
288,000,
., . „.,ti285U00 ,
:; ; „208 500, .
_i.,150�000'
,;
,
X150,000
,_
_
System Mapping - Drainage
Cash
Cash
60,000
60,000
60,000
60,000
60,000
60,000
60,000
60,000
60,000
60,000
60,000
600,000
General Drainage
Drainage improvements (Project specific)
Cash
55,000
90,000
90,000
90,000
90,000
90,000
90,000
90,000
90,000
90,000
865,000
Saugus River Design
Cash
Saugus River Improvement L2ebL
150,000
150,000
Aberjona River Design
Cash
Saugus River Improvement F
D.ebf
135,000
Sweeper. Elgin Pelican
Cash
135,000
173,000
Truck: Int. #15
Cash
173,000
58,500
TAKEUCHI Excavator (1985)
Cash
58,500
Replace JeWAC #20 (split with Sewer)
Cash
140,000
Requested
Projected
W
FY -2011
FY-2012
FY-2013
FY
FY•2015
FY -2016
FY -2017 FY -2018
FY -2019
FY-2020
2,102,206
2,540,591
2,290,076
2,415,786
2,369,890
2,208,257
2,074,624
1,851,097
1,886,045
1,425,669
W
2,230,234
Water
Debt
1,890,234
1,839,206
1,785,591
1,703,076
1,914,786
2,109,890
1,923,257
1,839,624
1,301,097
1,274,045
1,023,669
Capital
'
340,000
263,000
755,000
587,000
501,000
260,000
285,000
235,000
550,000
612,000
402,000
574,207
660,113
384,206
382,800
206,934
184,000
280,000
130,000
390,000
380,000
380,000
Sewer
Debt
124,207
165,113
162,206
85,800
. 76,934
44,000
Capital
450,000
495,000
222,000
297,000
130,000
140,000
280,000.
130,000
390,000
380,000
380,000
Storm Water
200,000
288,000
285,000
208,500
480,000
467,000
934,000
758,000
1,095,000
1,054,700
1,014,400
Debt
330,000
317,000
634,000
608,000
945,000
904,700
864,400
Capital
200,000
288,000
285;000
208,500
150,000
150,000
300,000
150,000
150,000
150,000
150,000
3,004,441
3,050,319
3,209,797
2,881,376
3,102,720
3,020,890
3,422,257
2,962,624
3,336,097
3,320,745
2,820,069
TOTAL-
-6%
21%
-10%
5%
-2%
-7%
-6%
-11%
2%
-24%
Water
15% 42%
0%
-46%
-11%
52%
-54%
200%
-3%
0%
Sewer
44% -1%
-27%
130%
-3%
100%
-19%
44%
-4%
-4%
Storm Water
2% 5%
-10%
8%
-3%
13%
-13%
13%
0%
-15%
Combined
�. • • Ah Alh
April 13, 201d
FY201 1 Enterprise Funds
Water, Sewer, Storm Water Rate
Hearing
SGT
34
Reserve Fu'nds**
Balances & Policy
Balances
Water
Sewer
storm
Storm
Water
V r
711109.
$881,972.
$996,689
$177,099
MTBEs
$719,891
Balance
... $1,601,863
$996,689
$177,099
Target(est)
.$500,000
500 ' 000
$500,000
$100,000-
$1 00 ' 0'
Available
$1,101,863
$496,689
4 6
9 ' 89
- $77,099
0'
M6$77
Policy
Water
Se e
Sewer
Storm
Water
3yrs
$367,299
$165,5613
$25,700
$
5yrs
$220,373
$99,338
.$15,420
10 zal
$110,186
$49,669
$7,710
3,Cq,
35
Reserve Funds
Policy Consideration
Projected
Debt
Service
Water
FY1 1
$1,839,206
FY12
$1,785,591
FY1 3
$1,703,076
FY14
$1,914,786
FY15
$2,109,890
FY16
$1,923,257
FY17
$1,839,624
FY18
$1,301,097
FY19
$1,274,045
FY20
$1,023,669
6-1d,
36
Water Enterprise Fund
Projected Revenues
5GL
37
FY09A
FYI
FY11B
$4,725,359
$4,892,404
$5,133,495
User Pmts
(7,086)
(10,000)
(10,000)
(Abatements)
Service Constr.
40,727
33,264
36,995
175,733
193,306
. 212,636
R/E Liens
33,425
361767
40,443
Int. Charges
401457
26,297
19,722
Int. Income
5,832
Other.
355,000
425,000
TBA
RESERVES
$57369,447
$5,597,038 $5,433,291
BUDGET
5GL
37
Water Enterprise Fund
Reserves Policy for FY11
5& �
M.,
No reserves
5yr policy
($225k) ,
3yr policy
($375k)
$5,133,495
$45908,495
$4,758,495
User Pmts
700,022
669,340
648,886
Discount
$5,833,517
$5,577,835
$5,407,381
Required Billing
Rate /100 cu ft
$8.40
$8.03
$7.78
$7.73
$7.73
$7.73
FY10
+8.7%
.+3.9%
+0.6%
Change
5& �
M.,
Sewer Enterprise Fund
Projected Revenues
FY09A
FYI OB
FYI I B
$4,54 . 61290
$4,914,253
$5,152,536
7User Pmts
.(12,112)
(12,000)
(12,000)
(Abatements)
Service Constr.
3,468
EE E21 E34
168,748
1941060.
6 6
R/E Liens
31,879
34,723
38,195
Int. Charges
20)382
16,305
Int. Income
49,530
71920
7,482
Other
$330,000
$100,000
TBA
RESERVES
I $5.1138085
$5,255,261 $51412,723
BUDGET
�C,g
W,
Sewer Enterprise Fund
Reserves Policy for FY1 1
1
No reserves
5yr policy
($100k)
3yr policy
($175k)
'
User Pmts
$5,152,536
$5,052,536
$4,977,536
-
Discount
Discount nt
::is
702,619
6881 982
678,755
Required Billing
g
$5,855,155
$;51741,518
$5,656,291
Rate/1 00 cu ft
$8.62
$8.44
$8.32
FY 10
$8.02
$8.02
$8.02
Change
+7.5L
+5.2%
%
+3.7�ij
SGT
all
G+vo� +h= nmta` Water'
Sewer: Total` % Change.f
41
July 1, 1981
$1.50
$0.80
$2.30
n/a
July 1, 1985
$1.87
$1.43
$3.30
43.5%
July 1, 1986
$2.56
$2.25
$4.81
45.8%
July 1, 1987
$2.62
$2.35
$4.97
3.3%
July 1, 1988
$2.59
$2.79
$5.38
8:2%
August 1, 1989
$2.50
$3.09
$5.59
3.9%
August 1, 1990
$2.56
$2.96
$5:52
-1.3%
August 1, 1991
$2.29
$3.31
$5.60
1.4%
August 1, 1992
$1.52
$4.33
$5.85
4.5 %.
August 1, 1993
$1.68
$5.06
$6.74
15.2%
February 1, 1994
$2.13
$4.63
$6.76
0.3%
August 1, 1994
$2.33
$5.13
$7.46
10.4%
August 1, 1995
$2.39
$4.53
$6.92
-7.2%
February 1, 1996
$2.39
$3.84
$6.23
- 10.0%
Composite, FY 96
$2.39
$4.22
$6.61
- 11.4%
August 1, 1996
$2.85
$3.97
$6.82
3.2%
August 1, 1997
$3.11
$5.11
$8.22
20.5%
August 1, 1998
$3.39
$4.98
$8.37
1.8%
August 1, 1999
$3.41
$5.30
$8.71
4.1%
August 1, 2000
$3.56
$5.47
$9.03
3.7%
August 1, 2001
$3.66
$5.15
$8.81
-2.4%
August 1, 2002
$3.75
$5.28
$9.03
2.5%
August 1, 2003
$44.25
$5.28
$9.53
5.5%
August 1, 2004
$4.66
$5.35
$10.01
5.09/6
August 1, 2005
$4.78
$5.78
$10.56
5.5%
September 10, 2006
$5.59
$6.06
$11.65
10.3%
December 10, 2006
$6.36
$6.06
$12.42
6.69/.
September 10, 2007
$6.90
$6.80
$13.70
10.3%
September 10, 2008
$7.65
$7.59
$15.24
11.2%
September 10, 20091
$8.02
$15.75
3.3%
rsys
September 10, 2010
no
$8.40
$8.61
$17.01
8.0%
September 10, 2010
5yr
$8.03
$8.44
$16.47
4.6%
September 10, 2010
3yr
$7.78
$8.32
$16.10
2.2%
t
41
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TO: Board of Selectmen
Date: Thursday, April 08, 2010
Re: Customer Service Survey —1St Quarter 2010
Attached are the detailed Customer Service Survey results through 4-7-10. The following are
highlights of the customer service survey system this year:
+To date in 2010 we have received 87 surveys, compared to approximately 100 for the
entirety of last year. The number during the first quarter of this year has been enhanced to
some extent by the DPW office sending out a survey form to 100 of those who received
customer service for:
0 rebates through our water conservation program
0 assistance with storm, damage/flood ing
o abatements
o stickers
o services through our electronic. DPW contact on the web site
o The.respondents accessed a numbef.of different Departments:
o Finance — 4
* Town Clerk — 10
o Community Services/Planning — 5
o Building /Inspections —10
Elder/Human Services — 2
o Health — 9
o Library — 5
o Public Safety
+ Police — 3
+ Fire - 2
o DPW — 28
+ Recreation — 5
+ Engineering — .5
+ The reasons for the visit were varied — to almost everything that the Town does. The most
frequent reasons were for building or health permits. Keep in mind that 1 person
+ The 2009 compared to 2010 to date ratings are as follows.
equals less than one %.
JIMM
UN
M
Question
Rating
2009
'
1s Q 2010
3
Assisted Timely? ---Good
Excellent
2.8%
94.4%
1.2%
95.4%
97.2%
96.6%
4
Staff knowledgeable?
Good
Excellent
2.9%
94.1%
97%
3.5%
92.9%
96.4%
5
Accomplish what you
came for?
Good
8.4%
4.7%
Excellent
88.9%
96.3%
90.7%
-95.4%
_7 6
Staff
professional/courteous?
Good
Excellent
97.2%
1.2%
96.5%
97.2%
97.7%
7
-
Clear understanding
Good
Excellent
Not Asked
6.1%
91.5%
97.6%
+The comments. on each survey are very worthwhile reading. It is particularly impressive
that 60% of the respondents cared to write comments, and some of those are quite
lengthy.
Many residents did not want to be added to the mailing list for future information about the
Town (35%), but many of those indicated that they were already on the list.
Also attached are comments I received from the Department Heads. Their major concern is the
issue of the "customer service log" referenced in section 3 under "Customer Service
Feedback". The universal concern is that the amount of time it would take to collect and
maintain a log of customer service contacts (in most departments, this is dozens per day). would
detract from our capacity to actually provide customer service. Based on that feedback, I have
not required these logs. We are discussing how to collect information on customer service that
is not collected by customers filling out the logs. For example, letters or phone calls or emails
received by supervisors and not part of the customer service survey, but provide valuable input
and comment on how we provide customer service.
Finally, in response to the question of "what are the obstacles to great customer service" that I
solicited from the DPW supervisors at a 2 hour meeting on customer service, most of the
9u pervisors have put together some very thoughtful comments that I wanted to share with the
Board of Selectmen. This is very useful information from that department from employees "in
the trenches" that I thought would be of interest to the Board of Selectmen. I would anticipate
that some of this feedback would help inform us as we make decision through the budget or
other decisions, on DPW operations and contracts for services.
® Page
49
56�
SurveyMagik::Results:: Customer Service Survey Page 1 of 5
Customer Service Survey Results
Show
CSV By Answer I OSV By Taker I Display by Take I Manage Labels I Print
1. What department did you visit?
W Answered: 87 Skipped: 0
• Finance
• Building
• Building
• Building Inspector
• Library - Chilren's Department
• Town Clerk
• Town Clerk
• Building
• Town Clerk
• High School to Vote
Community Services
• Elder Services Social Worker Marie Ammer
Van Transportation
• XILIZfQVqwR
o Community Services
• Adult Library
• Planning
• Collector
• Town Clerk
• Newspapers, Children's Section
• recreational
Health
• Clerk, Health (Anne & Darlene)
• Comunily Services
• Town Clerk
• Town Clerk
• Town Clerk
• I spoke to Larry in Health
• Health
o Town Clerk
• Health
o Health
• Engineering
• Health
• Building
• Water
• Inspectional Services
• Public Works
• Building
o Recreation
9; Tax Collectors
w Building
e- Building Department
w Engineering Dept. of Water and Sewer
w planning '
•- Health Department
w Health Department
a- Fire Department responded to me at home
http://readingma= survey.virtualtownhall.net/resultsPsit6O3ffd2e45471753/ 4/8/2010
SurveyMagik::Results ::Customer Service Survey Page 2 of 5
• Town Clerk
• DPW & Recreation
• Library
• Finance Office
• Town Clerk
io recreation
o Police Dept.
• Public Works Garage
• DPW
• Police
• Public Works
• water
s Building Dept.
o Engineering
• Paul and John in DPW
• Water and Sewer
• Public Works
• Public Works Water Dept.
• Water
• Recreation
e . DPW Office - Town Hall
• Water
e DPW
• Public Works
o DPW
• Water
• Engineering
o DPW
o Water Dept.
business manager
• Public Works
• Public Works
• Water
• Water
• fire
• Library - Adult & Children
o Water Dept.
• Engineer, Publib Works, Board of Health
• Public Works
2. What was the reason for your visit?
Answered: 84 Skipped: 3
e try out survey
o Plumbing Permit
• permit for work
• looking to buy a house, wanted to know setbacks
• Pleasure
• Birth Certificate
s Absentee ballot
• needed copoy of plans we lost.
s Dog License
s To vote for Senator
e• Housing & Fuel Assistance
a. Suggestions to help with sharpley reduced income (due to "Great Recession ")!
® To Senior Center from Peter Sanborn and return
• oUNEIOFS
a books
a permit
® Pay bill
m Certifieds
a Borrow books, use computer
a basketball coach
® Question regarding Application for Keeping Animals
a Filed paperwork
• Elder Services
- birth certificate
® My sons birth certificate
a Dog License �)
a Questions concerning food for an event 6 &L1
o Temporary Food Permit
w voter list
m obtain food permit
htt tp:// readingma'- survey.virtualtownhall. net /resultsP d/603ffd2e45411753/ 4/8/2010
11
SurveyMag ik::Results:: Customer Service Survey
m Temp Food permit
* Copy of
�
inquire about
Permit Application
*
* Meter not sending signal
w Zoning matters
w Required new
w
3 season room and garage .
�
Sunday Basketball
Tax statement
�
See permits on house considering buying.
�
Zoning clarification nf house on Main Street
p Tu have sewer cleaned out
*
follow uponhearing
*
info for flooding inbasement
' w
Info on flood cleaning
w s,faU
w Notary
�
Stickers
�
check out book
m
Update records
�
Business Certificate
w 0o register fbrbbo|\
w
To report pot ovle"
�
Trash stickers
�
help
°
Trash Stickers
w
new washer dryer
� uu:o
Looking for SiZ6 Of lot
Pumped out my yard
�
w
* Unusually high water meter reading
�
toilet rebates
• Water in the basement.
• High water reading.
• To get o sticker for motreaees and bureau
• Rebate on water conserving washing machine.
• A slip kz discard sofa. .
• Water in basement (oawe/).
• Water in yard
• New washing machine energy credit.
• Water issues
• Bill being high.
• data collection for national survey of rates and water consumption
• Curbside trash removal
• Trash Sticker for wet rugs.
• Billing
• New washing machine rebate
• inquiry book and pick out book.
• New Washer
• Flooding
• Sewerage inbasement
3. VVere you assisted ino W.nely manner?,
Answered: UO Skipped: 1
1pmn `
2fak
uatvorage
*govd
5exce|lent
4.WUas the person who assisted you knowledgeable?
Answered: 84 Skipped: 5
/ponr
2f;aIr
3Eavwrage
4govd
5 excellent
Page 3 of 5
l7�3/ 0
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' -
SurveyMagik:: Results:: Customer Service Survey
5. Did you accomplish what you came for?
Answered: 86 Skipped: 1
1 poor
'
2fair
xaverage
4gond
5 excellent.
,nvs?
6. Was the with with �
Answered: D5Skipped: 2
`pou
2fair
3mvurage
4gond
5exoelent
7. Did you leave with aclearer
Answered: 82 Skipped: 5
1Pnu
2fair
3average
4gond
5e*oellen
� Page 4of5
91
8. Any ma or suggestions ' hmmwe -canonhanownuntvma,sprvicnY
0 Answered: 54 Skipped: 55
• Thanks for your . . �
• Quick service very helpful in our home buying I�d��x��ng�U�T�nH�b��n��a��0�Y���
• �memvnywayyvu^=""�"p�"~~`^~^�-- --�
out of town
• Your staff was exceptional. We (Jordans) were in a.bind and they saved the day.
°umy way to vote last Tuesday I debated if I slould take a chance getting into the voting poll. I use a wheelchair and Tuesday
January 19,2010 was a rather slippery day with the light snow. As I transfered from my car to the wheelchair a police man came
up and asked me if he could assist me. I said it would be a big help if he could push me up over the snow covered ramp. He
pushed me up the ramp to the school door. I thanked him and then I notices that it was our police chief. He went out of his way.to
help me and | thanked n/mnorn/s assistance. ..e=~ real gentleman. .—_ need _ people like. him in government.
.
Thanks.
professionalism, ���N����0��m�
�/���
°
Pat Boyd and Sharon Thomas are very helpful. rd d mwow<�> |nemhbyx�m.comqq�omhby»�myurU.
� uno/u�~an/u/-"`�'""y^�"~~^``.-~--| http://vcsxjjqyhymi.com/
k=h Vz |�mh m0zoozuuu/*mny n� n«p//«�~^x�x x'`'.
• Ann helped me, she was courteous and helpful
• | have never had o bad experience here.
• Wonderful service ina timely manner! ,
• Very Helpful
• Books in Russian
• I have interacted with Jim Sullivan and John Feudo for several years.They have always been polite, professional *nd
'
knowledgeable. pleasant and helpful. I satisfied! Thank V}
• Larry was very helpful and explained everything clearly for getting the permit we needed.
• Larry Ramdin was so helpful, above and beyond my expectation. Pleasure to work with.
• �aom �
o�ap*x
•
�
The best building v
�
Don't change a thing. What a refreshing experience - people who are happyl Than I ks Ann.
Excellen service aUthefolkuin\hisdepodmanL
~
He was knowledgeable T
Thanks �
= The library staff isvery credit to the Town. - This office m always helpful, pleasant and =°°="ye=.~`
- None - Qrea onwkce
w Called about bad putho| �o.on Harrison Street. Allpotho|as were flexed *idhingo couple o[ hours after calling. Excellent customer
service.
- Glad t hear no charge for getting rid of flood damaged itemu.
=~ Dispatch is extremely - no, was great but how rediculous the visit-there must bean easier and cheaper for the town men ?
waste �� postage
sending me this questionairre and think that \ would actually spend the price mo stamp to answer the red~"o=yu~
questions. no
wonder the town i's out of money
- No.
- None
4/8/20l0
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SurveyMagik:Aesu1ts:: Customer Service Survey
competent assistance of�onPVVindeo�gw�hOoodingin our ne�hbo�nod They
w
We are
w
Loretta was kind envuy/um alert ="'" very high her dedication to her position we were able to correct the
problem. She advised uoto speak with the Business Manager Jane Kinsella who was immensely helpful.
*
You people naveu/wa'uuee...".'.."p.".
*
No, she was really friendly
w
The / spoke With "" the phone was helpful and the person --behind the desk was very good too. It was a positiv
� No. ' good service
�
John and Paul pumped out our back yard today, they were wonderful.
w ��wm��va�vuSh!
Excellent from
�
Thanks for the time, plans and great info.
* Our yard was a lake and your workers did a 1otkmssjob pumping hintothouoeatThanks
I appreciate you calling me when my bill went over 4400. Still trying to lower it..
� /om absolutely stunned », how helpful and how fast ' was helped —with '.-�� � collection for my research. The first person who
h t �m �� m know who | should contact and helped makethnt
answered the phone was knowledgeable enough connection. Jane Kinsella's response to my email request was So fast I'm still speachless. Thank you so much for great
�
Very helpful `v helping x'e obtain "ppe'''^^ for ~ rug that needed - be --'
*
Spoke to Loretta and Jane - both very helpful and understanding - a credit to the water department.
� Prompt and courteous service. Vary quick processing uf rebate check -Thanks!
*
None. Everyone m wonderful "' this "library, One ~^ the best.
�
They even told mnmgom the electric company, which / did and received $5O off mybill. "Thank You" Great Staff!
Need inspection of easement pipe inyard.
We had sewerage again and had m take the walls down. yo put two trash barrels out and the trash collectors only took one. This
io the 3rd time wa have had sewerage /n the basement a nd|,eoUydnn.twmnt tnbe reminded »fit.
OPTIONAL: About You (so we can address any comments orconcerns)
1. VVhat is your name?
Amewamd: 81 Skipped: 28
2. VVhat is your phone number?
W Answered: 4SSkipped: 38
3. VVhat is your address?
W Answered: 55 Skipped: 32
4. VVhat is your email address?
W Answered: 41 Skipped: 4O
information 000v,e�utn,nk`maO�g���ha�of�, community /�0�^ywe » ~ updates?
Answered: 5D Skipped: u1
D4.29% (36)
- 35�T196�D
No �---
SurveyMaglk 4.1
@)Copyright, All Rights Reserved
�
4/8/%0l0
ARTICLE 6 - PERSONNEL RELATED POLICIES
The Personnel Policies of the Town of Reading are adopted separately by the Board
of Selectmen, and those policies apply to personnel who, in accordance with the Reading
Home Rule Charter, are appointed by or report to the Town Manager, the Library Board
of Trustees, and the Board of Assessors.
The following policies are adopted by the Board of Selectmen, not in their -role as
Personnel Board, but in their other roles, such as the appointing authority of the Town
Manager (Section 6.1), or in their authority to determine regulations for payroll and other
issues (Section 6.2).
Section 61- Policy on Customer Service
The Town of Reading is committed to operating in an excellent customer service
orientated manner throughout its entire operation. Excellent customer service is our
goal. Excellent customer service means consistently and- continually exceeding customer
expectations, and results in an organization meeting the needs of its customers in a
consistent and professional manner.
The Town's Mission Statement reads: "The Town of Reading strives for
excellence in all its services —from education to government — and seeks to enhance
the social, intellectual, and leisure life of the community." . In furtherance of this
Mission, the Town has adopted the following statement of values to provide guidance for
employees and officials in how we go about doing the work of local government:
Values
The municipal government of the Town of Reading will be guided by the
following values:
Inteuity and Transparency
• Reading municipal government and its employees and officials will be guided by
the highest standards of ethics and integrity.
• Municipal business will be conducted in an open manner with opportunities for
public discussion and input into decisions.
• The community will be kept informed with open communication.
• All official business will be conducted in a civil, professional, and mutually
respectful manner.
Excellence
• Excellence will be the standard for all municipal services, with continuous review
and evaluation of best practices, incorporating new methods and technologies,
striving for efficiency and cost effectiveness.
• Reading municipal government will make decisions based on careful planning
consistent with town-widb goals.
Diversi
• Municipal government will encourage diversity and respect for differences in the
conduct of its business and in recruiting and hiring personnel and in providing
enrichment opportunities for the community.
6-1 Board of Selectmen Policies
55
n
Community
The following are values that the community holds in high regards:
• Social, Environmental, and Financial Sustainability
• Tolerance, Civility and Cultural Diversity
• Volunteerism and Civic Engagement
• Historic Preservation and Open Space
• Recreational, Cultural, and Educational Opportunities
While it is impossible for this Policy to describe every customer service situation that
may arise, the standards explained in this Policy are guidelines that should govern our,
customer service at all times. The following are standards for excellent customer
service:
➢ Treat customers with dignity, respect and courtesy at all times
➢ Actively listen to customers needs
➢ Communicate in clear language that is understandable to customers and staff
➢ Provide alternative means of communication with the Town including email,
phone, fax, web site, and in person
➢ Respond to customer requests quickly and completely
➢ Help customers to achieve their goals within the applicable laws and guidelines
Apply sound judgment in support of the needs of customers
➢ Help customers negotiate the Town processes for positive results
➢ Offer alternative approaches and options to help customers achieve their goals
➢ Simplify processes, forms, and procedures so that they are easy to use and to
understand
➢ Provide a way for customers.to'provide feedback
➢ Assess customer feedback and incorporate changes to improve service
If an employee is confronted with situations not covered by this Policy, or has
questions regarding the matters that are addressed in the Policy, the employee is urged to
consult with their Supervisor or the Town Manager. Ultimately, employees need to use
good judgment and common sense in providing service to customers in a manner that the
employee Would like to be treated if they were the customer.
1. Responsibility for ImplementinjZ this Customer Service Policy_
Employee Responsibility - All employees of the Town of Reading are to be made
aware of the importance of customer service within the Town's operation.
Employees should be clearly aware that customer service abilities in all levels of
their work will impact performance reviews and promotional opportunities. The
Town of Reading will recognize excellence in customer service through the
Employee Recognition Program.
Supervisors and Mana -ement Responsibility - Leadership by example is a key
component to excellence in customer service.- Town management must continually
promote in their actions, words and writing the paramount importance of customer
service standards. Performance reviews of management personnel will be impacted
by the ability of a manager to provide high levels of customer service, and the ability
6 - 2 Board of Selectmen Police
56
to train and supervise employees to do the same. "Supervisors will ensure that
customer service questions are included in all interviews of potential new employees,
and will cover this policy and any additional customer service expectations in new
employee orientations
Town Responsibility All new employees will be provided with a customer
service training class that includes an active listening component within one year of
employment. All employees will be provided with an additional customer service or
communications training as resources allow. This will be a part of the employee's
individual development plan as part of their annual employee review.
2. Internal Service Departments
Several Town Departments are in existence to serve other Town Departments
directly and not the general public. The Town's customer service standards are fully
applicable to our internal service departments. The ability of the Town to meet its
own needs in a professional, efficient and customer service orientated manner is a
key ingredient to offering such a service to the public.
3. Measurement
The Town of Reading is committed to continual improvement of its operations
based on the philosophy of excellence in customer- service. Proper measurement of
customer service initiatives is vital to this goal.
Customer Service Feedback Each department must have a Customer Service
Feedback log which should be an electronic document the results of which can be
accessed by the Department Head and the Town Manager. Whether a complaint or
compliment is formal or informal, written or verbal, it must be entered into the log.
The substance of the log is up to individual departments, but must include at
minimum the name of the customer if available, the time and date of the feedback,
the nature of the feedback, the employee handling the situation, and the disposition
of the situation. Feedback will be shared with the employees) involved and will be
included in summary as part of the annual performance review.
Customer Service Survey - Every department will have available at each customer
service point a return mailer card approved by the Town Manager which allows input
on customer service performance. These cards shall be prominently displayed with
easy customer access. Employees shall offer the card to each customer where there
is a significant level of customer service (i.e. not just ' a request for directions, or
matters of that sort) or at the end of service when the issue has been resolved. In
addition, the email address of the customer service survey (in a format determined by
the Town Manager) will be included at the bottom of every employee, email
response. This same information is available on the town web site. All.cards will be
returned to the Town Manager's office.
Adopted2 19110
6 - 3 Board 'of Selectmen Policies
57
l4
Page 1 of 3
Hechenbleikner, Peter
From: LeLacheur, Bob
Sent: Monday, February 22, 2010 9:23 AM
To: Cormier, Jim; Hechenbleikner, Peter
Cc: Reading - Department Heads
Subject: RE: draft POLICY ON CUSTOMER SERVICE - 10 -9 -09
Here's my feedback after discussions with Finance staff:
�BOS #� Customer Service Feedback .Each department must have a Customer Service Feedback
log which should be an electronic document the results of which can be accessed by the Department
Head and the Town Manager. Whether a complaint or compliment is formal or informal, written or
verbal, it must be entered into the log. The substance of the log is up to individual departments, but
must include at minimum the name of the customer if available, the time and date of the feedback,
the nature of the feedback, the employee handling the situation, and the disposition of the situation.
Feedback will be shared with the employee(s) involved and where applicable as determined by the
Department Head will be included in summary as part of the annual performance review.
I would go further than Jim did, and say that "it must be entered" goes too far. There is only two ways to do that
here from a practical standpoint: 1) have all customers (residents /staff) fill out a form before we help them; or 2)
use staff time to do this at the expense of other tasks. Personally, I don't see the point of logging every interaction
— I would prefer to track complaints and allow customers to provide optional electronic (or hard copy) feedback as
they wish.
Town Mgr standards:
• Automated phone answering systems are a valuable tool but employees are encouraged to
make every effort to answer their phones. Answering systems must be customer friendly, not
obtrusive or difficult to use. Any department that has such a device must assure that it can be
easily bypassed to achieve direct contact with the office during business hours.
• Employees must update voice mail messages to reflect availability, ensuring that messages
state when employee is out of the office, and in those instances must refer the caller to
another staff person, and include a phone number, for further assistance
In the first place, I'd need a, menu so anyone calling would know which backup person to speak to
d- epending on their topic of interest. Our phone technology is bare bones — there are systems out there `
than do a much better job of customer service — but you pay for it. I don't see a problem here, so I don't
see the need to spend $$. For example, I've always used systems that allow multiple out of office
recordings (eg out during the day versus all week) that are easy to switch on/off without doing a
recording each time. I agree with Jim that the 24 -hr period is not reasonable (phones or email), unless
we want other staff listening /reading messages while others are away for multiple days. We do that now
for some employees, but not for Carol or myself (for example).
As an overall comment, I have been surprised at the negative reaction of staff here to the issue of
customer service. I spoke to several employees confidentially (without division heads present, for
e-xample). There is a widespread view that this Board of Selectmen as a body is not at all supportive of
Town employees. Valid comparisons were made as to how school employees are treated by the School
Committee (at least in public). Staff here resent being lectured in public when the customer service
3/15/2010 58
Page 2 of 3
approval rate. in this-department — considering the economy and adversarial nature of bill - paying — is
seen as very strong.
Thanks,
Bob
From: Cormier, Jim
Sent: Wednesday, February 17, 2010 1:17 PM
To: Hechenbleikner, Peter
Cc: Reading - Department Heads
Subject: FW: draft POLICY ON CUSTOMER SERVICE - 10 -9 -09
P ete r,
I made some changes in the policy on items I see as problematic. My changes are "tracked" and should be easily
seen.
I would just like to comment on the policy and the changes.
Regarding the area on Customer Service Feedback:
I believe the log is going to be very cumbersome to keep up with. I think the parameters are too broad.
The log is duplicitous for written complaints or comments, if you would like to see all those, I would be happy to
forward them to you. Regarding verbal unsubstantiated or anonymous comments, I think this type of
documentation lends itself to being very problematic.
The section that refers to including this info in their performance review is rather troubling. If there are
complaints to be included in performance reviews, I think they need to be reviewed and investigated for veracity
prior to being included in a performance evaluation. This opens a whole set of other issues.
Briefly on the time restrictions:
P.s I mentioned the other day, those time restrictions further tie us to our desks. Generally it is going,to be
administrators who do most of their work via email; regular mail or phone calls. This goes against the recent grain
of trying to free us up a little to be more interactive and available to our employees.
These. are my major concerns with this policy as presented. I wish we had discussed it as a group prior to it-going
to the Selectmen. I hope this is helpful to you in your review of the policy. I am concerned that this policy is going
to have a significant negative effect on our employees in general.
J im
Chief James W. Cormier
Reading Police Department
1 5 Union St.
Reading, MA 01867
7'81-944-1212
7'81- 944 -2893 Fax
J Cormier,a@ci.reading.ma.us
NA -233
v-veb www.readingma.govolice.
Please let us know how we are doing - fill out our brief customer service survey at http: / /readingma-
s;urve�� virtualtownhall. net /survey /sid/30426f5473f3e953/ [ `Z
3/15/2010 59
Page 3of3
When writing Or responding, please remember that the secretary Of State's Office has determined that
ernGU is 8 public record. This cO[nnnuniC8tOD may contain privileged or other confidential information. If
are not the intended. recipient, O[believe that you have received this communication in error,
please do not print, cOpy- Fat[@DSrOit. di'8erniDatB' or otherwise use the information. Also, p|e8am
indicate to the. sender th8t you have CeiV8dthis email in error, and delete the copy you received.
From: Hechemb|eikoer, Pater
sent: Wednesday, February 10/2010 8:53AM
To: Reading - DeportnnenLHeads '
Cc: 5chena/Paula -
Subject: draft POLICY ON CUSTOMER SERVICE -10-9-09
Policy adopted
by the BOS2-Q-1O. and standards adopted by Town Manager 2-1O- U. Let'sdiaouss
Paula 'add policies toBOS policy book
k
v ~^
3/I5/20l0
60
Page lnfl
Hechenbbeikney, Peter
From: Zager, Jeff
Sent February 24, 20.10 8:40 AM
To: Hechenbleikner, Peter
Subject: FW:draft POLICY ON CUSTOMER SERVICE -1�-09
Peter;
FY|- fromprobo |ynurbuaieotdiviskonwdhdaytodaycitizenoontoct
Somewhat reflective nfthe sediment within the entire Dept:
The opportunity for input/ additional comments is appreciated.
Jeff
Fromm:Feudo John
Sent: Tuesday, February 23,2O1O 1:32 PM
To: Zmger,Jeff
Subject: RE: draft POI ICY ON CUSTOMER SERVICE - 10'9'09
Jeff,
'
| sat with mystaff yesterday and we discussed the md' .\�f��ah�h�umed�����m�g��
—100noUs�wiUreaUya|nvvuedovyntot�'tolog everything, ' ' Vynoanoeupw�htheidaaofSecretShopper—that
might help get some feedback. Also, | think trying to get busy people to fill out the green cards ie difficult. We do
surveys all the time —G-1Oq& return rate inconsidered good.
| am also concerned with getting back to people within 24 Hrs. | think leaving contact omaUand oxtvvhenvve
are avvo is Thtvvay�hepamonhasthenptionnfgoing to the next person available and hnovvs
� ~ -
when you will be expected back. ). for one would prefer not to, have staff checking vni cama i| . not because |don't
trust them, but | like Lo hear mes'aagen and tone nf messages for myself.
Dowmkoowvhv'We are evaluating the customer sen/\meofTVwnHaU. | can only speak for myoffioa.butve
literally bend over backwards for people. Ve can definitely improve on convenience of our systems, but )think
our person to person contact is excepti onal. friendly and i nv ib ng. |fvo get on-line registration squared away wn
could be more user friendly.
John A.Faudn
Recreation Administrator
Town ofReading
Frmm:Znger Jeff
�
�
3Vl5/20l0
61
[
Page I of I
Hechenbleikner, Peter
From: Kinsella, Jane
Sent: Wednesday, April 07, 2010 9:58 AM
To: Hechenbleikner, Peter
Cc: Zager, Jeff
Subject: Obstacles to Customer Service - DPW
Attachments: Summary of Respon§es.doc
Peter,
Attached is what I received back from DPW Personnel in regards to your request for "Obstacles to Customer
Service".
If there are folks not listed, it's because they felt they didn't have any. I know John Feudo sent his separate.
I kept the phraseology as it Was sent to me.
If you have any questions, please let me know.
Thanks,
Jane C. Kinsella
Business Manager
Town of Reading
16 Lowell Street
Reading, MA 01867
Tel: 781-942-6673
Fax: 781-942-5441
web www.readingma gov -
Nease let us know how we are doing - fill out our brief customer service survey at:
h-Up - //rp qLi n-gm—a- irvey/sid/603ffd2e45471753/
. SQ,1.S
4/8/2010 62
Bob Keating, Parks/Forestry and Cemetery
There are only two issues I can think of.
1. Customer Education: it is important that the customer is educated in what
services we provide and those we do not provide. I think the Town does a pretty
good job at this but issues can arise when the resident thinks he should get more
service. than we provide. It can be that the resident understands what we provide
and just wants more.
2. Consistency of Response. I think it is important that the Town respond to
requests in a consistent manner. I think for the most part we do but everyone
should keep this in mind when an appeal is made.
Jeff Zager, DPW Director
1. Issues hurting customer service;
- due to extreme work volume, sometime not a high enough priority put on
customer service initiative as overall townwide,goal and priority.
- Customers not always happy with Town rules and regulations, thus they
go away unhappy and even angry.
2. Ways to try to get more feedback:
- Streamline for ease of use Town website to foster more feedback.
- Potential of periodically putting customer service cards in water bill mailers
(town-wide sampling), to get more feedback.
- Mail "Green cards" to sampling of customers Who have recently received
services, or have contacted the town about, an issue to get additional
feedback.(Adm., Highway, Water/ Sewer).
Michael O'Halloran, DPW Administrative Assistant
I As we discussed, I feel we provide "THE BEST" customer service, and as "THE
BEST", we do not need to improve. However, since you asked, here are a few
suggestions that might get us beyond "THE BEST".
2. Most of our customer backlash deals with residents thinking that the rules do not
apply to them. The perception is that we are not backed up by "management".
The statement may not be accurate, but that is the perception.
3. Better moral in the office would lead to more confidence and better customer
service.
4. Eliminating stickers in the next trash contract would alleviate counter traffic and
reduce the need for residents to come to Town Hall.
5. Streamlining the rebate program would make the process work more quickly and
smoothly. (not requiring inspections and/or plumbing permit I s)
X16
63
George Zambouras, Town Engineer
1. Regulations adopted by others (boards and commissions) that we have no
control over.
2. Inability to implement repairs due to funding issues (sidewalks, roads, curbing,
drainage, etc), for residents and they become aggravated about it with us..
John Feudo - Recreation Administrator
1. The Recreation Division staff feels having an office dedicated specifically to Rec.
would help us focus better on our customers. Also, . being closer to our
programming site would help us improve on quality control of programming and
enhance interactions with our participants/customers.
Jane Kinsella, DPW Business Administrator
I would like to eliminate the whole "sticker" process. Whether ifs having to come
into Town Hall to purchase them as a resident, or having to number, sell, track,
and process them through the Munis system, the, time it takes coupled with the
various issues that arise, doesn't seem to. justify the revenue it generates. I
would like to move towards, having (1) bulk item -and/or appliance item per week
incorporated into our solid waste contract. This solution lends itself to a more
customer-focused process, and could justify the loss in revenue.
2. If I were a Reading resident, I would like to have a monthly water/sewer bill. It
would give me a better handle on my finances, especially since Reading utilities
are so high, and the current economic conditions so strained. We do spend time
sending out letters ."warning" of high reads, and doing abatements, because of
the time elapsed between reads. The infrastructOre is not in place yet in order for
us to implement a monthly billing system, however, I don't believe it can be far
off.
3. I'm not sure if it's due to convenience or economic times, but residents have
asked if they can pay for their water/sewer bill with a credit card. This does not
have a direct impact- on our organization, however, the issue has arisen more
often recently. I know they currently don't take them in the collector's office,
however, I wanted to pass on the comments that more residents are asking
about this service.
4. Lastly, I find that the largest obstacle to customer service comes from the belief
that we are already delivering the best customer service and that there's very
little to no room for improvement. Although ' I'll say that I'm impressed with the
level of service that is delivered here, we lose opportunities when we.don't look
at our people and processes to make sure we are striving for continuously
improving our services. And when we look at how we're doing, we better be
64
S�i7
asking our customers as well. Our current methods. aren't Working. We need to
be more innovative in our approach.
5. 1 like the idea of a focus group of residents (for the cost of a pot of coffee and
some muffins we could gather some great feedback); I think the town should
hand out surveys at Town Meeting (captive audience); and our. recently-
implemented point-of-service for Town Hall, DPW Garage, and for resident's
online request process will hopefully prove fruitful in providing some insight..
These are various opportunities to collect valu'able feedback from our customers.
6. Customer service is not always about providing bigger and better, and it doesn't
always need to cost us money. Sometimes, customers are just looking for
acknowledgement, a sounding board, some direction, etc.
7. 1 believe courses like the customer service program offered thru MIIA were
instrumental in reinforcing the - message about how important our language is
when dealing with residents, how important our mannerisms are, our written word
in our emails, etc...
8. Additional suggestions:
• Have a suggestion box put up ENCOURAGING employees and customers for
their feedback.
• Have signs with sayings about customers (i.e. Customer Service, is not a
Department, It's an Attitude), etc... I
• Make sure every piece of correspondence that goes out provides an opportunity
for feedback from the customer. Mention that the customer is important. Drive
home that point. Eventually we'll get feedback.
• Choose a few items from the Customer Service Policy and highlight them. The
policy was good, but overwhelming for people to take in all at once. If you
highlight/emphasize a few of them, employees will have a focus.
1 5C19
65
Town of Reading
.16 Lowell Street
Reading, MA 01867-2683
Fax: (781) 942-5441
Website: w•w.readjnjaaY,.0_V,
Dear Reading Resident:
PUBLIC WORKS
(781) 942-9077
Our records .*indicate that you recently received- a Water Conservation Rebate from the Reading
Department of Public Works. In an effort to improve our level of service, we have .enclosed a customer
service survey for you to complete and return to the Town Manager's Office. Alternatively you can access
the survey from the Town's web site . at www.readinma-go , and return the survey http://readingm
suvey.virtualtownhall.ne.t/survey/sid/603ffd2e45471753/- electronically.. The . survey is ., completely
anonymous if you choose it to-be.
Please assist us in our goal in continuously -improving our level of customer satisfaction.
Thank you in advance for your reply to our survey
Jeffrey T. Zager
Director of Public Works
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Customer Service Action Plan
Status Repoi-t — 4/1/10
Number
Action
Status
Notes
Develop ;
RT.Pq1
Selectmen
n leted` and submitted ,
t X15/1'0 meeting 130, d'
Customer
_9
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Customer " ,Held
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4
Permit Tracking
1' Q, 2010
Final review of FB Gov and ViewPermit software with final
Software
recommendation to follow. Conducting last phase of due diligence.
"77 i 5 aL G �
Completed
e d t'
Customer db
5..
ome, r
Sat_:!
Feedback
�J.
6
Maximize
15 f FD: 2010
The website is an invaluable tool for sharing information about. projects.
Website Use
A recent update was made to the homepage that provides an easy link
to the current status of projects underway. Permit Tracking Software will
allow web based access to the status of permits.
Clear
On -going
Provide customer service by providing clear direction and responsive
7
Communication
follow up. Prevent ' problems by being prompt or communicating when
there are scheduling delays. Updating electronic calendars, using Out ol
Pathways
Office Assistant (Outlook), and updating voicemail when out of office all
being provided added training to assist.
8
Clear Submittal
on-going
Re-focus on making things clearer for applicants. Updating forms
Requirements
through electronic form building technology being explored. Permitting
Flow Charts.and Checklists being updated. Work with applicants to
ssist them through reviews and expedite in creative ways to keep
projects moving forward. EDC has prepared a comprehensive guide to
Joing business in Reading namely the Passport. This guide is in its
inal stage of development.
9
Internal
On-going
VVith an eye to focusing on o utcomes, improve how we do business.
Processes
Explore how other communities operate in this area and research best
practices. Expense of outside consultant presents a challenge; re-think
how to obtain expertise at lowest cost to assist with defining the issues
around customer service.
Note: shaded indicates completed
M
RRMLD(-'I,
1.7JLL
April 12, 2009
Reading Municipal Light Department
RELIABLE POWER FOR GENERATIONS
230 Ash Street
RO. Box 150
Reading, MA 01867 -0250
Tel: (781) 944 -1340
Fax: (781) 942-2409
Web: www.rmld.com
Selectman Rick Schubert
Committee for the Payment to the Town of Reading
Town of Reading
16 Lowell Street
Reading, MA 01867
SUBJECT: Reading Town Payment
Dear Selectman Schubert:
G l c gar
-L Lc.(,L,
nt
ro
M
At the June 8, 1998 RMLD Board meeting, the Board moved that with regard to transfers from
the return on investment to the Town of Reading, a benchmark payment of $1,560,414 be
established, and that in subsequent years the payment will be adjusted by the Consumer's Price
Index (CPI) for the previous calendar year. (See attached RMLD Board Minutes 6/8/98.) This
motion was based on the recommendations of the Subcommittee for the Payment to the Town of
Reading and the CAB. Attached also is a table showing the history of the payments since the
formula was approved.
-The Boston Region CPI (Boston- Brockton- Nashua) for the calendar year 2009 is -.68% as shown
on the attached tables. The decrease results in a FY2011 Reading Town Payment of $2,171,880,
which is $14,790 less than the FY2010 payment of $2,186,670. The first payment to the Town of
Reading is due July 2010, and the second payment is due in December 2010.
Note: The formula used to calculate the percentage is as follows:
2009 CPI = ((233.778/235.370) -1) = -.0068 or -.68%
If you have any questions or comments, please contact me at 781- 942 -6415.
Sincerely,
l�
incent F. meron, Jr.
General Ma ager
Attachments
J Pter Hechenbleikne* Rg Town Manaaer�
Robert Fournier, Accounting /Business Manager
� t
.:
heading Municipal Light Board
'Regular Session Minutes
Meetillg Location: 230 Ash Street; Reading, MA 01817
Jude 8;1998
Start Time of Reguli` Session: 7:37 pan.
I;n(I Tinic of Regular Session: 10:35 P.M.
Attendees:
Con7InISSIOI7L'1•S: I \�IeS$T5. Pacino, Ames', 1'111"IleS, BLn'dltt, alld l�'ytel'
T� mm Staff: 1\Icssrs. Ducker, Cameron, Blonlley, Benson, Ms. Brennicl; and lMs. Cavan *ntu'o
UtILD IMr. john Corbett from CAB
i, ]1'linutes oi' I1la ) ' 18, 1998
Moved that tilt r\1\4LU accept tilt: Regular Session minutes of May 18, 1998 on the reconunendation of
Mr. Burditt, with the follow""' amendment:
Re�'ular Session Meeting ]Minutes should note the return to Regular Session before Adjournment.
1 \40tioll carried 5:()
2, Report of the Chairman of the Board
lMr. Paculo reported on the CAB /P.MLD /Selectmen subconullittee, Meetirtg•
Action Items
a, Board Sub- Conunittee Transfer Payments to Town of Reading
Vi itb 7'egard to transfers from unappropriated earned saris n of S 1 60,414 fort alendarhp
Board, Moved that there. be established a benchll p .
1998, and that in subsequent years the payment will d be changed by or the C tlztli 1 Advr o�}7Boa d tllroagi)
for the previous year; and that either the Light Bo
the Light Board, may ass: that a connllittee be. convened to review this payment at any time.
On the suggestion of CAB it was agreed to replace "increased" with "chan�*ed ".
My. Burditt moved; 1M1. Ames seconded.
1Motion carried 5:0.
'ShipS t0nsIEVCI1tS Sp( 115U1
,(I Canlnlunit } Qi•SII11Z
b. Unplann g
Moved that the General lManager be authorized to establish an U11plano d
Comm�u7ity 0],,anizationslJ vents Sponsorship Program to further
establish I7arne recocnition of PJvILD, as well as the enhancement of the
public's perception of the utility's involven7ent in the conununity• The
General Manager grill be authorized to administer this program within
bllduet constl'aints and the .tun- 1, 1998 " t)nplanlled Conunu7lity
izations /Lvents sponsorships" doCUlnent to achieve the Db)tctives
Organ
of the procranl.
Mr, Burditt moved; Mr. Ames seconded. g�
Motion carried 4:1 (with l�ilr. Sv,'yter6l91 inst)
c. Atl- dielec.u'ic.. self- supportinh avrial/optic:al filer cable
N'jovCd that hicl ) -19 -9) -1 for all - .dielectric, self- supportingo aerial optical
fiber Cable. he awarded to Arthur Burley C:olnpany for the total list cast
nr;i;41701 as the lowest qualified bidder cm fliv I'ecOMITIC11dalitnt of Ihr
frnlaml Mandger and Staff.
ivl!. 13111'ditt moved: Ivir. Aires seconded.
motion carried i;0.
11cr an agi- c:emcnt w1th tile '1'owl-, of Rctdingo„ 5.335 fcct of 24 optical fiber
eahit• at a bid cost o15$4,1)0F20 is bemgpurchasecl by th.el h6LD through
T� f'
rile, bpi spccHlua)ions. Tilt Towli will I'ully reu)Ilurse. 10 tir: RIVILIP rut
Moved that hid 5- 19010) for all - dielectric, self= supportin aerial c »Mica)
fiber We be awarded tt, Arthur Hudey Company fen' the iota) net cost
11('$ ,1)01;20 as ihr Iowcsi qualified hidder an the rt:comnwi dal-Kni of IS
i WIM-al !v!anaym and
hi r. T:;urditt moved: lYir. Anle: !;ecoruled.
KM&on earned 5:0.
4. l'rescntations
... l hurstlq 1':Ve!tlillhS 1 ,Steed Hums 1'0!' (Ammnler,,
Lori C.a\'iigual-0 ruadC it pl'se11lakri an to pow p1' Tivni r'tgaTt% Or RIV11,M cumonlu"
usage and whcther it should be continued when it ends in July though no action was 1'c.qulrc:d
by the Board at this time.
Uiscussion ensued regarding other payment venues that current]), exist for R1\2LD custortlers
as well as the future direction of payments via electronic methods.
>. G=eneral M.auagei s Report
1\91.. pac;ino congratulated Sharon Staz on her new position as General N /tanager of 1:ennebttr)I:..
h4ablu.
Ivir. Rucker discussed the status of tallcs with RMLD abutters about extending "Enterprise Way
6. Board Discussion
a. Restructuring: a working session meeting was set for Wednesday; 6/17198 at 7:00 p.m.
with a 2 -hour limit in the GM Conference Room.
Computerization .oi' Board: Pacino recommended that hdr. Sw)rter and himself be
appointed to set up a subcommittee; the Board agreed.
b. Nev)' Discussion Items
70
qC3
7, Inf'orrnation Items
]VII.. Swyter noted that the load Avas increasing. 1\11r. Rucicer stated that both the load and peal='s are
increasing because the IUALD is no longer controlling . the peaks in the new de- controllecl systcn-l' 11
was found that controlling the peaks adversely affects our revenues.
b, IJxecutivc Sessi.oii
At ):?5 h.m, moved that the Boarcl go into Executive Session for the purpose of considerinc the
purchase, exchange, lease or value of' real property, and to discuss strategy vii
resheet to litigation,
then return to Ite�ular Session for the sole purpose of adjourning.
1\41.. Burditt moved; Mr. Ames seconded.
]\A(ltion carried by a poll of the Board Members 5:0.
Mr. Ames, Aye. Ivir, Ilughes, Aye. ]dir. Plcillo, Aye. Mr. Burditt, Aye. MI". S\vyter, Aye
The Board returned to Regular Session. The date of the next Regular Business meeting was set for
Monday, June 22, 1998.
Motion to Adjourn
Mr, Burditt moved; Mr. Ames seconded.
]\f otion carried 5:0,
Moved that the Board renrrn to Regular Session for the sole purpose of adjounling.
]v1r. Burditt moved; ]\fr. Ames seconded.
Motion carried 5:0.
A true copy of the RICE) Board of Commissioners minutes as approved by a inajorin of the
Board.
W illard J. Burdltt
Secretary, RMLD Board of Couu-Dissioners.
E'i
71
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1, BUREAU OF LABOR STA.TIST.ICS
Horne subject Areas Databases & Tables Publications. Economic Releases
Databases
Change Output Options: From:. 2000 To: 2010 J;4t 4:r
1._Ilnclude graphs
Data extracted on: February 22, 2010 (8:18:13 AM)
Consumer Price Index - All Urban Consumers
series Id: CUUAA103SAO,COUSA103SAO
Not Seasonally Adjusted
Area: Boston - Brockton- Nashua, I4A- NH-NE -CT
Item: All items
- --co - - _ _ -
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Base Period: 199Z-
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Mar
.......,__._ ...............................
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7uI
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183.6
181.8
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209.5
208.6
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20051 211.31
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(. 214.6
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217.2
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2.9
218.6
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216.4
213.9
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227.409
225.910
20071224.432
20081231.980
233.084
235.344
241.258
238.519
232.354
235.370
234.239
2009 230.8061
232.155
231.891
233.018
236.596
1236.589
233.778
231.802
235.754
It 20101237.266
12 -Month Percent Change
Series Id: CUUAA103SA0,CUUSA103SA0
Not Seasonally Adjusted.
Area: Boston - Brockton- Nashua, MA- NH -ME -CT
Item: All items
Year `Jan
Feb
Mar
AprlMay�7un
7uI
Aug
Sep
Oct Nov
Dec1Annual AALF1
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__
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q
2/22/2010
4/12/2010 12:29 PM
History of Payments to the
Town of Reading since 1998
Calendar Year
CPI
%
Payment
Change
-1997
1998
1999
167.9
171.1
176.0
2.26%
2.50%
1,560,414
1,595,680
2000
183.6
4.32%
1,6351572
2001
191.5 --4.30%
1,706,229
2002
196.5 --2.61%
1,779,597
2003
203.9
3.77%
1,826,062
2004
209.5
2.75%
1,894,829
2005
216.4
3.29%
1,946,870
2006
223.1
3.10%
27010,991
2007
227.409
1.9%
2,073,332 ..
2008
235.37
-3.5%
2,112,725
2009
233.778
-0.68%
2,186,670
2010
2,171,880
TOTAL
$24,500,852
IMA
73
AP r. 14. 2010 3: 42PM
Peter I Donovan
35 Longmeadow Road
Arlington, MA 02474
Tel: 781-572 -6153
April 14, 2010
To: Ben'Tafoya, Chao an —Board of Selectman
Stephen Goldy - Selectman
James Bonazoli — Selectman
Camille Anthony - Selectman
Peter Hechenbleikner — Town Manager
Ellen Callahan Doucette Town Counsel
RE: Thank You - License Approval for The Wine Bunker
To All:
No. 1292 P: �C l6s
I would like to thank all of you for having an open mind in hearing my business proposal and approving
my license last night. The only thing I could ask of you was to beep an open mind and you did. And, I
want to give special thanks to Ms. Doucette for being neutral during hearing and for her professionalism,
especially after_ my long legal process with the city of Woburn in which, she represented them during
part of this time, I always said she was the brains behind Wobulm's legal department! In addition, I
would also like to apologize to anyone who was offended by my letter in response to Town Planner's
Memorandum dated March 16, 2010.
The Wine Bunker will be a good fit for the town and community. If any of you have any questions,
please don't hesitate to call me at 781 - 572 -6153.
Thank you.
74
i R
14C g os
April 20, 2010
Marilyn Browne, Bureau, Chief
Bureau of Local Assessment
P.O. Box 9569
Boston, Ma. 02114 -9569
Dear Bureau Chief Browne,
The Reading Board of Assessors requests that you allow our scheduled FY 2011
Triennial Revaluation to be pushed forward to FY 2012. This request is made after input
from our Town Manager, Finance Director, as well as the three elected Assessors and the
Town Appraisers.
We have had three different Senior Appraisers for FY 2008, 2009 and 2010. Our
long time Senior Appraiser accepted a position in Andover after completing the 2008
triennial. He. was replaced by the Assistant Appraiser from Salem who successfully
completed the 2009 interim year valuation update.. However, in September 2009 she
accepted the Senior Appraiser's position in her home town of Salem. Our Assistant
Appraiser with assistance from a very part time Commonwealth consultant Linda Bradley
and the three elected, unpaid Assessors managed to get through the FY 2010 interim
certification. We have always complied in the past with no real issues.
Meanwhile, it took several months and a number of interviews to find a
replacement for our Senior Appraiser's position capable of learning the State CAMA
system. None of the applicants had any substantial or recent experience with State
CAMA system. William Boatwright MAI, our recently appointed Senior Appraiser came
onboard in March 2010. Our staff found that for FY 2011 there are 3,364 properties with
market adjustments, 1,434 with economic obsolescence and 1,027 with functional
obsolescence. Many have a combination of adjustments. This is in a triennial year in
which it is our understanding that the I OR wants these adjustments eliminated or
justified.
ire
75
Page 2 of 2
Ironically over the past 20 years or more Reading has maintained acceptable sales
assessment ratios and coefficients of dispersions. We have had a relatively low level of
applications for abatement. As a result, we have protected the overlay account and rarely
go to the Appellant Tax Board.
William Boatwright, MAI, our new Senior Appraiser has outstanding training and
experience in fee appraising and mass appraising. He has not previously worked with the
Massachusetts CAMA system, nor was he familiar with Reading before he was hired.
Patricia Sullivan, our Assistant Appraiser has some experience with the CAMA system.
The remainder of our valuation staff consists of one part time Data Collector. At the
present time we also have one very part time professional who is valuing our commercial,
industrial and multi- family residential properties in accordance with DOR guidelines for
FY 2011. Funds for him run out June 30th and his work will not be completed by then.
William Boatwright, Patricia Sullivan and I, Robert I. Nordstrand met with Scott
Santangelo who will assist us with the Revaluation Work Plan. Last week we requested
his presence to fill out the form as we have experienced difficulties with our CAMA
software in generating the Land Review Spreadsheet. The staff has met as often as
possible with Linda Bradley to better utilize the State CAMA system. Scott and Linda are
invaluable to assisting communities that have a changing staff.
All in all, despite our diligent and capable staff and the excellent support from the
staff of the DOR, we question our ability to meet the challenges of a triennial revaluation
in a timely fashion, particularly if we are required to eliminate or justify all of the
,adjustments cited above.
We trust you will understand our concerns and that you will agree to postpone our
Triennial Revaluation to FY 2012.
Respectfully,
Robert I. Nordstrand, BOA
Chairman
Ralph A. Colorusso, BOA
Vice - Chairman
Fred A. McGrane, BOA
Secretary
W.
gG2
Cammalnwealtb of Amoarbuz.0to �
NOTICE OF PUBLIC HEARING AND REQUEST FOR COMMENTS
D.P.U. 10 -46
April 8, 2010
rIj
N
Petition of Boston Gas Company, Colonial Gas Company, and Essex Gas Company d /b /a
National. Grid, pursuant to G.L. c.'164, for approval by the Department of Public Utilities of a
revised low - income discount rate design.
On March 1, 2010, Boston Gas, Company, Colonial Gas Company, and Essex Gas
Company d /b /a National ,Grid ( "National Grid" or "Company ") filed with the Department of
Public Utilities ( "Department ") a proposed low - income discount rate design and exemplar
tariffs. The filing was made pursuant to a Department directive to all electric and gas
companies to file a revised low- income rate design and exemplar tariff that complies with the
method approved by the Department in Massachusetts Electric Company and Nantucket
Electric Company, D.P.U. 09 -39, at 427, 431 -432 (November 30, 2009). The purpose of the
low - income rate design is to ensure that all low- income customers continue to receive a
discount on their total bill comparable to that in effect prior to. March 1, 1998. G.L. c. 164,
§ 1F(4)(i); see also Expanding Low- Income Consumer Protections and Assistance,
D.P.U. 08 -4 (2008). The Department has docketed this, matter as D.P.U. 10 -46.
According to the Company, the low - income discounts in effect prior, to March 1, 1998
were as follows: (1) 26 percent for Boston Gas Company ("Boston. Gas") non - heating gas
customers; (2) 18 percent for Boston Gas heating gas customers; (3) 18 percent for Colonial
Gas Company - Lowell Division ( "Colonial Lowell ") non - heating and heating customers;
(4) 19 percent for Colonial Gas Company,- Cape Cod Division ( "Colonial Cape ") non - heating
and heating customers; and (5) 19 percent for Essex Gas Company ( "Essex ") non - heating and
heating customers.
The Company proposes a 25 percent discount level for all low- income customers of its
gas local distribution companies. The Company states that its revised low- income rate design
would result in the following for low- income customers: (1) a winter period increase of $1.00
per month for Boston Gas non - heating customers using an average of 23 therms per month;
(2) a winter period decrease of $14.00 per month for Boston Gas heating customers using an
average of 135 therms per month; (3) a decrease of $3.00 per month for Colonial Lowell
non - heating customer using an average of 25 therms per month; (4) a decrease of $11.00 per
month for Colonial Lowell heating customers using an average of 138 therms per month; (5) a
decrease of $3.00 per month for Colonial Cape non -h(7) a winter period decrease of $3.00 per
month for Essex non - heating customers using an average of 24 therms per month; and (8) a
0 •
77
Page 2
decrease of $10.00 per month for Essex heating customers using an average of 132 therms per
month.
The Department will conduct a public hearing to receive comments on National Grid's
petition. The hearing will take place. on May 6, 2010, at 2:00 p.m. at the Department's
offices, One South Station - 2nd Floor, Boston, Massachusetts 02110. 'A procedural
conference will take place immediately following the public hearing. Any person who desires
to comment may do so at the time and place noted above or submit written comments to the
Department not later than the close of business (5:00 p.m.) on May 5, 2010.
Any person who desires to participate in the evidentiary phase of this proceeding must
file a written petition for leave to intervene with the Department not later than the close of
business on May 3, 2010. A petition for leave to intervene must satisfy the timing and
substantive requirements of 220 C.M.R. § 1.03. Receipt by the Department, not mailing,
constitutes filing and determines whether a petition has been timely filed. A petition filed late
may be disallowed as untimely, unless good cause is shown for waiver under 220 C.M.R.
§ 1.01(4). To be allowed, a petition under 220 C.M.R. § 1.03(1) must satisfy the standing
requirements of G.L. c. 30A, § 10.
An original and four (4) copies of all written comments or petitions to intervene must
be filed with Mark D. Marini, Secretary, Department of Public Utilities, One South Station -
2nd Floor, Boston, Massachusetts 02110 not later than the close of business on the dates noted
above. One copy of all written comments or petitions to intervene should also be sent to the
Company's attorney, Stacey Donnelly, Esq., 40 Sylvan Road, Waltham, Massachusetts 02451.
Copies of the Company's petition are on file at the Department's offices, One South
Station, Boston, Massachusetts 02110 for public viewing during business hours, and on the
Department's website, at http: / /www.mass.gov /dpu. Any person desiring further information
regarding National Grid's petition should contact counsel for the Company, Stacey Donnelly,
Esq., at (781) 907 -1833. Any person desiring further information regarding this notice should
contact Laura Koepnick, Hearing Officer, Department of Public Utilities, at (617) 305 -3520.
All documents should also be submitted to the Department in electronic format using
one of the following methods: (1) by e -mail attachment to dpu.efilima @state.ma.us and to
Laura Koepnick, hearing officer, laura.koepnick@state.ma.us or (2) on a 3.5" disk or
CD -ROM. The text of the e -mail, disk label, or CD -ROM must specify: (1) the docket
number of the proceeding D.P.U. 10 -46; (2) the name of the person or company submitting the
filing; and (3) a brief descriptive title of the document. The electronic filing should also
include the name, title, and telephone number of a person to contact in the event of questions
about the filing. All documents submitted in electronic format will be posted on the
Department's website: http: / /ww)v. mass. Qov /dpu.
= 2010
— April 16,
Peter A. Valberg, Ph.D.
Gradient Gradient's Year 2010 Report to the Town of Reading
on Monitoring of RF Exposure Levels, Reading; MA
Introduction and Summary
The Town of Reading, Massachusetts has requested that Gradient periodically measure
the radio frequency (RF) energy levels in the vicinity of the Telecommunications Equipment
located on the Water Tower Site (corner of Auburn and Beacon Streets) in Reading, MA. Dr.
Peter Valberg of Gradient has been contracted to annually survey RF levels on streets adjacent to
and nearby the Water Tower Site (Auburn Street, Beacon Street, Chestnut Street, Locust Road
and Parkview Road).
RF measurements were previously made at these same locations on November 13, 2000,
April 2, 2001, July 9, 2001, December 20, 2001, December 31, 2002, December 29, 2003,
December 23, 2004, December 26, 2005, December 14, 2006, March 4, 2008, and May 26, 2009.
This report provides the results of RF measurements made on Thursday,Apr it 15, 2010.
The Gradient survey on April 15, 2010 found that RF levels were low and were in
substantial agreement with values measured in the earlier surveys. The April 2010 RF levels
remain many -fold (about 1,000 -fold) below national and international safety guidelines on
allowable RF levels for the general public.
For completeness, Sections 2 through 5, and Section 8, provide updated background
information provided in earlier reports. Sections 6 and 7 provide the RF monitoring results for
April 15, 2010.
2 Nature of Radiofrequency (R1) Waves
Electromagnetic waves, also called "radio waves" or "radio frequency radiation," are
generated by moving electric charges. A good analogy is the wave pattern produced in a lake if
you periodically poke a stick into the surface. You notice that as you do this, waves are created
in the surface of the lake that propagate outward from the point of disturbance. The stick
pushing up and down is analogous to the electric charges in an antenna moving up and down,
and the waves produced are analogous to the electromagnetic waves propagating away from the
antenna. The.electric field can be visualized as lines coming out from the charge radially like the
spokes on a wheel (except that the electric field lines continue outward indefinitely). When you
move electric charges, field lines follow, so that-they are always coming out radially from
charged particles. If you shake a charged particle fast enough the lines cannot instantaneously
reorient toward the new position of the particle, and you get "kinks" in the electric field lines that
move outward at the speed of light. That is, electromagnetic waves are essentially kinks in the
electric field lines that occur at a frequency corresponding to the frequency at which you are
. Gradient . 20 University Road, Cambridge, MA 02138 .
(617) 395 -5000 . fax: (617) 395 -5001 . www.gradienfcoro.com ..
79 V
shaking the.charge. Magnetic fields are also produced because moving charges produce
magnetic fields, so the total'phenomenon is called "an electromagnetic wave."
The radio -wave frequency is expressed in "Hertz" (Hz), a term which is equivalent to
"cycles per second." For example, voice frequencies cover the range from about 50 Hz to
15,000 Hz. Radio -wave frequencies cover the range from about 300,000 Hz (i.e., 0.3
megahertz or 0.3 MHz) to 30,000,000,000 Hz (i.e., 30 gigahertz or 30 GHz). Communications
signals rely on a "carrier frequency," which is different for each communication signal, and the
difference in frequencies enables many RF signals to be present without interfering with each
other. For cellular telephone technology, the carrier frequencies are in the range 1 — 2 GHz.
By itself, an RF carrier wave is an unchanging continuous electromagnetic wave, and it
carries no information. Information is imposed on the carrier wave by a modulation process that
alters it by changing its amplitude, frequency, or phase in step with the voice frequency being
imposed (amplitude modulation, AM; or frequency modulation, FM). Alternatively, the voice
signal can be coded into computer bits, and the carrier wave can be modulated by changing its
amplitude or frequency in discrete steps (digital modulation). Scientists have asked whether RF-
biological interactions depend on the type information being transmitted, e.g., "voice," or
"music," or "computer bits." The answer is no, the physical energy of the RF waves depends
primarily on the power of the carrier wave, and studies have provided no evidence that the
biological impact (or non - impact) of RF depends on the radio -wave information content.
3 Sources and Power Levels or Electromagnetic Signals in Our Environment
The electromagnetic spectrum encompasses frequencies from the kilohertz range up
through microwaves and on into infrared, light, ultraviolet, and X -rays. Visible light is the major
source of electromagnetic energy in our environment. The human body, by virtue of being alive
and warm, generates heat energy (electromagnetic energy in the infrared portion of the
spectrum), which can be seen by an "infrared" camera, even in complete darkness. The RF
portion of the electromagnetic spectrum is at a lower frequency than even infrared (heat)
radiation. In the RF range, some of the common sources of radio -wave energy include the
following:
Commercial radio (AM &FM) and commercial TV (VHF & UHF & digital)
Marine and aviation radio services, marine and aviation radar, police radar
Public emergency, fire, and police dispatch services
Amateur (ham) radio operators
Cellular telephones, pagers, "Personal Communications Systems" (PCS)
Cordless telephones, baby monitors, wireless toys, walkie - talkies
Computer monitors, TV sets, CD players, computer games
Microwave ovens (leakage)
Microwave links for computers, radio, television, and telephone
Satellite television / communications, global positioning system (GPS)
Medical procedures such as diathermy, magnetic resonance imaging
2
Gradient LLC . 20 University Road, Cambridge, MA 02138 .
. (617) 395 -5000 . fax; (617) 395 -5001 . www arddientcorp.com .
80
The total amount of RF energy transmitted by these sources varies widely. Typical radio
and television broadcast stations are licensed to operate at power outputs of 10,000 to 1,000,000
watts; cell telephone base antennas have power levels of 100 to 1;000 watts; a cell -phone handset
produces less than 1 watt of RF energy. For any antenna, the energy emitted is dissipated in all
directions, and the RF energy level decreases rapidly with distance. At.the closest accessible
point, all transmitters must comply with the RF safety standards established by the Federal
Communications Commission (FCC).
4 National and International Sources for Safety Standards on RF Exposure
Safety standards for RF exposure are based on the knowledge accumulated. from many
years of laboratory work and of human experience with RF waves (e.g., radio, television,
navigation, telemetry, cell telephones; radar). Research findings on potential health effects of RF
waves have been assembled and reviewed by numerous independent scientific consensus groups
composed of research, engineering, medical, and public health scientists. These groups include:
• American National Standards Institute (ANS.I / IEEE, 2003, 2006),
• Federal Communications Commission (FCC, 1999, 2007),
• International Commission on Non - Ionizing Radiation Protection (1998, 2004),
• Massachusetts Department of Public Health (MADPH, 1988),
• National Council on Radiation Protection and Measurements (NCRP, 2002),
• National Radiation Protection Board, UK (NRPB, HPA, 2000, 2004),
• Netherlands Health Council (2002, 2003, 2007), and
• World Health Organization (WHO, 1993, 2000, 2007).
The reports of these groups, written by medical doctors, biologists, engineers, and
toxicologists, are voluminous, thorough, and even- handed. With minor differences, these blue -
ribbon panels concur that the current guidelines for RF exposure protect the safety of the public
and of residents living nearby transmitting antennas. Typical measurements of the intensity of
RF waves are for energy per unit area, and the results are given in "inicrowatts per square
centimeter" or gW /cm . A microwatt is a millionth of a watt.
The allowable RF exposure levels vary with the frequency of the radio waves, but the
lowest (most restrictive) level, for the frequency range 30 — 300 MHz, is 200 microwatts per
square centimeter (200 RW /cm2). For RF electromagnetic energy, the safety standard for public
exposure varies with frequency, being 20,000 µW /cm2 in the AM radio - frequency band, 200
µW /cm2 in the FM radio - frequency band, and 1,000 µW /cm2 at cellular telephone frequencies of
1,900 MHz. For the digital "PCS" cell- telephone frequency band around 1,900 MHz, the
allowable level is 1,000 RW /cm2, and at analog cell- telephone band around 850 MHz, the
allowable level is 560 11W /cm2 (FCC, MADPH). Summertime sunlight at noon bathes us with
about 150,000 gW /cm?. These energy comparisons are shown in the following Table:
. Gradient . 20 University Road, Cambridge, MA 02138 .
. (617) 395 -5000 ® fax: (617) 395 -5001 www.aradientcortD.com .
81
Electromagnetic energy in
Applicable FCC standard for
Typical RF levels measured
sunlight at the earth's surface
1,900 MHz RF wave energy
near base station antennas
(noon, summer day)
(public and residential areas
(at an public location
150,000 W /cm2
1,000 )Kcm2
below 1 ) /cm2
Nature of Scientific Evidence of Health Effects
Understanding the potential toxicity in humans of any particular exposure is an
integrative process that strives for coherence among several lines of evidence. At the most
fundamental level, scientists believe that the operation of living organisms, although only.
partially understood, is bounded by the accepted principles of physics, chemistry, and biology.
Thus, a first line of analysis is to ask whether specific levels of RF exposure, on a physical,
chemical, and biological basis, have the ability to modify the operation of life processes.
Second, experiments with isolated cells and laboratory animals are used to test the
outcome of RF exposure under controlled conditions. However, the very complexity of living
systems makes experimental results susceptible to artifacts, and outcome differences between the
exposed and control systems may not be. due to the exposure in question. Consequently,
experiments on RF exposures need to be examined for validity from a number of viewpoints,
e.g., physics of electric and magnetic fields, radio wave dosimetry, cell biology/ molecular
biology methodology, animal toxicology / physiology / pathology, and statistical analysis.
Third, data from human studies (volunteers, clinical studies, epidemiology) are
potentially of the greatest relevance, not requiring extrapolation from in vitro systems or from
animal species. However, the uncontrolled nature of human lifestyle and experience makes
control of bias, confounding, and exposure misclassification difficult, and complicates the
interpretation of results. Epidemiology alone can seldom identify a causal association unless the
results are strong, specific, and coherent.
From the above types of investigations, a voluminous scientific and, medical literature
base exists of studies on possible health effects from RF waves. An adequate picture cannot be
formed by considering only selected studies, or, even less, from anecdotal stories about RF
"effects." The scientific credibility and interpretation of each study must be weighed by
scientists having the qualifications and training to interpret the strengths and weaknesses of what
was actually done. And, this sort of thorough review is what has formed the basis of the
conclusions of the blue - ribbon panels of scientific experts.
6 RF Survey Results for Streets Near the Water -Tower Antenna Site
The RF survey measured total broadband power density, in microwatts per square
centimeter (µW /cm). The RF measurements were made around lunchtime on Thursday, April
15, 2010, when significant usage of cellular telephones was anticipated, i.e., between 10:30 AM
4
o Gradient LLC .20 University Road, Cambridge, MA 02138 .
(617) 395 -5000 ® fax: (617) 395 -5001 . www.gradientco,rQ.com o
82
and 1:00 PM. The temperature was approximately 66 °F, and the weather was sunny, with low
winds.
Monitoring locations included those streets that were closest to the water tower antennas,
namely, Auburn Street, Beacon Street, Chestnut Street, Locust Street, and Parkview Road.
Because cell telephone frequencies cover the range from about 800 to 2,000 MHz,
broadband measurements were made with a calibrated digital -meter / probe combination.
Gradient used the Narda Model 8718B survey meter, in combination with Narda Electric Field
Probe 8760D (Frequency Range: 0.30 MHz to 3,000 MHz). The output of the probe is in
microwatts per square centimeter (RW /cm2). The accuracy and calibration of the digital -
meter /probe combination are checked periodically by the manufacturer to assure that both
parameters are within ± 5 %. The response of the probe is adjusted to be "flat" over its frequency
range, and the lower limit of the probe's sensitivity is about ± 0.02 ltW /cm2. The instrument was
re- calibrated by the manufacturer in December of 2009 to assure that the readings were reliable
and accurate.
Measurements were made at a height of about 6 feet above the ground level, and the
power density was continuously recorded as the probe was walked down the entire length of the
individual streets. Both the spatial average and the peak level were noted f in RW /cm2]. The
results are summarized below, and are on the low end of RF levels typical for urban areas. The
RF levels measured were also many -fold below the applicable RF safety standard for public
exposure (which is 1,000 RW /cm2 at the 1,900 MHz cellular PCS frequency).
Street
Maximum RF Level,
µW per square cm
Average RF Level,
µW per square cm
Auburn Street
0.125
0.077
Beacon Street
0.125
0.068
Chestnut Street
0.062
0.035
Locust Street
0.156
0.103
Parkview Road
0.058
0.033
Overall Average
0.105
0.063
Date of measurements: Thursday, April 15, 2010, from 10:30 AM to 1 :00 PM
7 Summary
Overall, the April 15, 2010 results, like the results from previous years, showed that
the surveyed locations had RF levels well below 1 µW /cm2. That is, the levels did not exceed
one -tenth of I% of the maximum permissible exposure level (1,000 RW /cm2) for radio -waves at
cell telephone frequencies. Therefore, no health hazard can be anticipated from the RF levels in
. Gradient . 20 University Road, Cambridge, MA 02138 .
® (617) 395 -5000. fax: (617) 395 -5001 . www.gradienfco.rg.com .
83
the vicinity of the water tower, and, in fact, a substantial safety margin (i.e., a 1000 -fold factor)
exists between monitored RF levels and permissible RF levels.
New research continues to add to the vast quantity of RF literature available, and the
conclusions of this research are being monitored by public health agencies worldwide. In any
area of research where new studies are being done at the limit of scientists' ability to detect
effects, some portion of the studies may yield findings suggestive of a biological effect, even in
the absence of a real biological effect. Confirmatory studies are necessary to determine whether
the result are valid or are due to random variation, artifact, or confounding. Scientific validity .
requires reproducibility, integration with results from other laboratories, and examination from a
number, of viewpoints, e.g., physics, dosimetry, cell biology, toxicology, pathology, and
statistical analysis. Publication of report is generally the beginning, not the end, of the
scientific review process. At the present time, careful reviews of the scientific data do not
support claims of health effects from RF exposure at levels below the safety standards. No valid
basis has been established for questioning the safety of the current health - protective RF exposure
limits. For example, the American Cancer Society (ACS, 2000) gives the following statement on
its website regarding "Facts and Figures on Environmental Cancer Risks"
"Non- ionizing radiation: Electromagnetic radiation at frequencies below ionizing
and ultraviolet levels has not been proven to cause cancer. Some studies suggest
an association with cancer, but most of the now - extensive research in this area
does not. Low frequency radiation includes radiowaves, microwaves, and radar,
as well as power frequency radiation arising from the electric and magnetic fields
associated with electric currents and household appliances. "
Sincerely yours,
GRADIENT LLC
Peter A. Valberg, Ph.D., Principal
Literature Citations
American Cancer Society (ACS). "Facts and Figures on Environmental Cancer Risks
httl2://www.cancer.org/docroot/NWS/co . ntent/NWS 2 lx The Environment and Cancer Risk.
asp (Accessed April 15, 2010)
American National Standards Institute / Institute of Electrical and Electronic Engineers (ANSI /
IEEE). 1992. ANSI/IEEE Standard- C95.1: Safety levels with respect to human exposure to radio
frequency electromagnetic fields, 3 kHz to 300 GHz. April 27, 1992, IEEE, Piscataway, NJ.
European Commission. 2005. European Information System on Electromagnetic Fields Exposure
and Health Impacts. EU Joint Research Centre, I -21020 Ispra (VA), Italy TP 460.
httl2:Hec europa eu/ health /op_inions2 /en /electromagnetic - fields /1 -2 /index.htm
Gradient LLC ■ 20 University Road, Cambridge, MA 02138 ■
■ (617) 395 -5000 ■ fax: (617) 395 -5001 ■ www.aradienfcorp.com ■ Q
.84
http: / /ec europa eu /health/ /ph projects /2002 /pollution/fp pollution 2002 frep 01.pdf
Health Canada. 1999 and 2004 and 2009. A review of the potential health risks of
radiofrequeney fields from wireless communication devices: An expert panel report. The Royal
Society of Canada, Ottawa, Ontario. RSC.EPR 99 -1, 149 pp. "Safety of Cell Phones and Cell
Phone Towers" http://www.hc-se.ge.ca/iyh-vsy/prod/cell e.html
International Commission for Non - Ionizing Radiation Protection (ICNIRP). 1998 and 2004.
Guidelines for limiting exposure to time - varying electric, magnetic and electromagnetic fields
(up to 300 GHz), Health Physics, 74 (4): 494 -522. See: http: / /www.icnirp.de /DubEMF.htm
Massachusetts Department of Public Health (MADPH). 1988. Regulations for fixed facilities
which generate electromagnetic fields in the frequency range of 300 kHz to 100 GHz and
microwave ovens, 105 CMR 122.000 (Code of Massachusetts Regulations).
National Council on Radiation Protection and Measurements. (NCRP). 1986. Biological effects
and exposure criteria for radio frequency electromagnetic fields. Report 86, (Bethesda, MD:
National Council on Radiation Protection and Measurements) pp. 1 -382.
National Radiation Protection Board (NRPB) [Recently renamed the "Health Protection Agency"
(HPA)]. 1993 and 2003. Health Effects from Radiofrequency Electromagnetic Fields: Report of
an independent Advisory Group on Non - ionising Radiation. Documents of the NRPB, Vol. 14,
No. 2, National Radiological Protection Board, Chilton, Didcot, Oxfordshire, UK.
http• / /www hpa oriz uk/Publications/ Radiation/ NPRBArchive /DocumentsOfi'heNRPB /Absdl4O
2/
National Radiation Protection Board (NRPB). 2004. Mobile Phones and Health. Documents of
the NRPB, Volume 15, No. 5. NRPB, Chilton, Didcot, Oxfordshire, UK
http• / /www hpa org.uk/Topies/ Radiationl UnderstandingRadiation /Understand ingRadiationTopic
s/ ElectromagneticFields /MobilePhones /info BaseStations/
Netherlands Health Council. 2003. Radiofrequency electromagnetic fields (300 Hz — 300 GHz),
summary of an advisory report. Health Physics 75:51 -55.
http• / /www gezondheidsraad nl /en/publications /electromagnetic - fields- annual - update -2008
Valberg PA, Van Deventer TE, Repacholi M. 2007. Base stations and wireless net
Radiofrequency exposures and health consequences. Environmental Health Perspectives. 115:
416 -424. Available at: http://www.ehponline.org/members/2006/9633/9633 .pdf
World Health Organization (WHO). 1993. Environmental Health Criteria 137: Electromagnetic
Fields (300 Hz to 300 GHz). Geneva, Switzerland: WHO, 1993, pp. 1 -290.
World Health Organization (WHO). 2006. Electromagnetic Fields and Public Health, Fact Sheet
No. 304. Geneva, Switzerland: WHO. Available at:
http://www.who.int/mediacentre/factsheets/fs3-04/en/index.htmi and
httl2://www.who.int/peh-emVtesearch/database/en/ifidex.html
7
. Gradient . 20 University Road, Cambridge, MA 02138 .
. (617) 395 -5000 . fax: (617) 395 -5001 . www.gradientcoro.com .
85
Page I of 1
6/6,40
Hechenbleikner, Peter
From: LeLacheur, Bob
Sent: Tuesday, April 20, 2010 10:08 AM
To: Boatwright, Bill; (McG rane@ Mercantile Boston. com); Bob Nordstrand; racolorusso @comcast.net
Cc: Hechenbleikner, Peter
Subject: FW: Website Comments and New Ideas
FYI
Bob LeLacheur
Assistant Town Manager /Finance Director
Town of Reading
16 Lowell Street
Reading, MA 01867
(P) 781-942-6636
(F) 781 -942 -9037
web wwwxea 0 in g rng.goy
-q---.
email fin@nce@ i-readin �.ma.uq
q�-�
Please let us know how we are doing - fill out our brief customer service survey at http:Hreadingma-
§ufyqy .yAqP-1tLQ)yoha-1Lue-t/§-u —rveyLs 1—d/de8bd aa —16d b9e6b4/
From: herbert jacobs
Sent: Tuesday, April 20, 2010 9:26 AM
To: Finance
Subject: Website Comments and New Ideas
Request From: herbertjacobs
Email:
Address: 378 Franklin street
City: reading
State: ma
Zip: 01867.
Phone: 508-875-2504
Organization:.
I just called for a duplicate May I st tax bill, and the staff in the tax collector's office and in assessing could not of been more
professional to me. Both were very helpful, and made sure I had all the information I needed. Fabulous. Keep up that level of town
services.
4/21/2010
86
Page of
4C 0 5-
Schena, Paula
'From: Heohenb|eikner, Pater
Sent: Wednesday, April 21.2010 11:04AM
To: Reading -Selectmen '
dc: 8oheno.Pau|e
Subject: Splendid Splinter -B85 Main 8tnaot
Mass Housing has cancelled the site visit. They are meeting with the applicant . next week and may require a
whole new application to be filed.
Kc Board ofSelectmen
Peter 1. Hechenbleikner
Town Manager
Town ofReading
1O Lowell |Street
Reading k4AO18G7
phone: 781-942-9043
fax 781-942-9071
web www.readingma.gov '
anax townmana
Please let us know how we are doing fill out our brief customer service survey at
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4422/2010 —