HomeMy WebLinkAbout2019-02-07 Commissioners of Trust Funds Minutes s
Town of Reading
Meeting Minutes RECEIVED
TOWN CLERK
READING, MA.
ioard - committee - commission - council: 2111 AUG 21 AM 8: 29
Commissioners of Trust Funds
Date: 2019-02-07 Time: 01:00 PM
Building: Reading Town Hall Location: Lower Level Conference Room
Address: 16 Lowell Street Session: Open Session
Purpose: Specific Business Version: Final
Attendees: Members - Present:
John Daly, Elizabeth Klepeis and Endri Kume
Members - Not Present:
Andrew Friedman and Neil Cohen
Others Present:
Kerry Valle, Eileen Dern and Thomas Crossman
Minutes Respectfully Submitted By: Endri Kume
Topics of Discussion:
Mr. Daly called the meeting to order at 01:00 PM.
Discuss Reading Response program, Home Health Aides, Medical Escorts
and other services that were under Hallmark Health VNA.
Ms. Klepeis asked about the change of plans to remain with Philips and If there was any
progress resolving the issues that we had discussed before. Ms. Dern stated that she had
been working with Tom and Philips has done a lot of work and adjustments to address all of
them. Mr. Crossman informed the member that Philips has allocated resources and will be
keeping the services in house. Some of the resources Include a dedicated phone number, a
specific team with four members and a management level contact in case there was no
response. There was also a dedicated email for inquiries particular to the Reading Response
program. Mr. Crossman informed the member that he was able to secure free installation
for all new clients a value of$99 per client that would be waived going forward.
Ms. Valley stated that last time she called the service line no one picked up the phone and
there was no voicemall, the phone just kept ringing. She had called a few times back and
did not get a callback. Mr. Crossman mentioned that he was not aware of this and he asked
to be informed if this happens again. Ms. Valley said that she sent an email for the issue
and the email was addressed quickly. Mr. Crossman told the group that sometimes due to
the volume of work it is difficult for the team to pick up the phone however with email it is
different as they have a process in place to try and respond to all emails within 72 hours.
Mr. Kume asked Ms. Valley if the 72 hours was acceptable and she replied yes.
Ms. Dern mentioned that the turnaround for this type of responses was the same with
Hallmark.
Ms. Valley had a client drop off equipment at the office, and she was not sure what to do
with them. Mr. Crossman responded that he would be providing prepaid envelopes to return
the equipment to Philips. Ms. Valley mentioned that so far she had received excellent
feedback from clients on installation and customer service. Mr. Crossman thanked Mr. Kume
for addressing the billing issue.
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Ms. Klepeis suggested that we would need a new contract with Philips and asked Mr.
Crossman to start working on a draft.
Ms. Dern mentioned that she was working on the two other programs that were with
Hallmark the Respite Care Program and Nursing Care. She informed the members about a
service provider called The Community Family adult day care. Adult day care is a structured
program of health and supportive services designed to meet the individual needs of adults
who need medical monitoring, supervision, personal assistance and socialization.
Participants attend The Community Family's (TCF) centers on a planned basis to receive the
care they need. She mentioned that this center accepts day visit and is fully staffed to
accommodate every need that a client might have. The facility also has nurses per diem
that could help with the medical escort services.
Ms. Klepeis thanked everyone present and made a motion to adjourn.
On a motion by Ms Klepeis seconded by Mr. Kume the Commissioners voted to adjourn its
meeting at 1:43 PM by a vote of 3-0.
Respectfully submitted, Secretary
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