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D <br />Minutes of the Meeting of the Readina_ CATV Advisory Committee L R MASS. <br />September 20, 2001 <br />The meeting was opened by Doug Cowell at 7:15 PM Z0Id2 J N c $ P 2: <br />Those present were: Doug Cowell (Chair), Cheri Hart, Joe Santangelo <br />Visitors present: None <br />A. Old Business: <br />1. Minutes of the June 28, 2001 meeting were approved as written. <br />2. Chair reported that Peter Hechenbleikner has confirmed with Robert Travers (AT&T) for a public <br />meeting and report on cable television service in Reading. The committee will contact local <br />newspapers and RCTV to publicize the meeting to the Reading residents. <br />B. New Business <br />1. Committee adopted the following agenda for the public meeting with AT&T: <br />a. AT&T presentation: <br />(1) Product overview to Town. <br />(2) System Upgrades <br />(3) Future Vision <br />b. Services to Reading: <br />(1) Public buildings <br />(2) Subscribers <br />(3) RCTV <br />C. Customer service <br />(1) Process for handling customer complaints <br />(2) Down system response <br />(3) New hook-up turn time <br />d. Open Forum Q&A <br />Next meeting: The next meeting of the Reading CATV Advisory Committee will be held on Thursday, <br />November 1, 2001 in the Conference Room at the Reading Town Hall. <br />The meeting was adjourned at 7:50 PM. <br />V <br />